Re: Cleanmgr Hangs on analyzing compressed files

From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 06/25/03 

Date: Tue, 24 Jun 2003 19:25:27 -0600

Ken;
http://support.microsoft.com/default.aspx?scid=kb;en-us;812248
Or
Follow this link:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Line 48, Right column "Disk Cleanup - Compress..."
Save on Desktop.
Double click the icon once downloaded.
The icon can then be discarded. 

-- 
Jupiter Jones  [MVP]
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"Ken" <Searay1@Hotmail.com> wrote in message
news:0ba001c33a4f$368b44b0$a501280a@phx.gbl...
> I currently own a DELL Dimension 8200 (2.4 gHz) running
> Windows XP Home Edition.  I am not sure of the actual
> build number, but I have been diligent about being current
> with Windows Update.
>
> Recently I went through my normal clean up procedure,
> which is to delete the internet files, cookies, history,
> run Norton full system scan, and then finally the
> Microsoft disk clean up.  Everything seemed to work
> normally except disk clean up.  It immediately started and
> froze (3 blocks appear in the status bar) during
> calculating space from the compressed files.  I let it run
> for almost 12 hours with no change and no disk activity
> light.  It never reached the point where you select what
> you want to do (i.e. the check boxes).  The system does
> not hang in fact you can cancel the disk clean up, but
> then the system runs extremely slow.  If you check the
> processes 'cleanmgr.exe' is running and takes about 98% of
> the CPU (even with the disk clean up dialogue bixes
> closed).  At this point I need to reboot or end task
> (which gives a nasty warning).
>
> If I boot Windows in safe mode or use the basic startup
> via msconfig it does the same thing.
>
> One thing I did suspect was a problem with the disk, so I
> proceeded to look for scandisk (I miss DOS6.2).  Unable to
> find that utility in XP, I decide to do a disk defrag.
> The thought was that if there is a disk problem it would
> surface during the intense disk I/O defrag process.  It
> went through the defrag fine.  It completed in about an
> hour.  It is a Maxtor 80 gbyte drive with 10.4 gbytes
> used.  I then re-ran Norton (6/18 virus definitions) with
> no problems and I even ran the latest Adaware utility
> again no problems or suspicious events.
>
> I called Dell and their response was to re-install XP on
> top of the existing XP and if that does not fix it re-
> install from scratch (format C).  I did the re-install on
> top of my existing XP.  I was surprised that I had to re-
> register, so I was concerned that I would loose my
> existing data, but fortunately everything was ok when the
> system did finally come up.  One interesting hitch, the
> installation program prompted me for the audio driver.
> Dell needs to be a bit more specific on how to perform
> this procedure or add audio drivers on the re-installation
> CD.  Fortunately I found the driver using browse on the C:
> drive (painful).
>
> The system rebooted and looked normal, but still disk
> clean up would hang on the analyzing compressed files.
>
> I am not willing to rebuild the disk from scratch, since
> everything else seems to be working fine.  If anyone has
> any ideas I would certainly appreciate any suggestions.
> Also, if anyone knows the best way to get a resolution
> that would great.  I call Dell and they say rebuild from
> scratch, then I go to Microsoft and they say OEM OS call
> Dell.  Is my only option the paid call to Microsoft and
> would they help with a Dell installed Windows XP?  I tried
> the knowledge database and could not find any articles
> related to my disk cleanup failure.
>
> Thank you
>
> Ken