Re: Download problems

From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 06/13/03 

Date: Fri, 13 Jun 2003 15:09:58 -0600

Ken;
What is the exact error message?

Try these:
****Sections changed 2 June 2003****
POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if all else fails.

1. Reboot computer then try updates one at a time if issue involved
multiple updates.

2. Check Date/Time

3. Disable firewall

4. Disable antivirus

5. (Windows XP):
Reboot computer.
http://support.microsoft.com/?scid=kb;en-us;326815
Don't forget steps 6-9 catroot2 file.
Do this whether SP1 is the issue or not.

Another way to do #5:
Reboot, login to an Administrator account.
Double click My Computer.
Double click C drive.
Double click Windows file.
Double click System32 file.
Right click catroot2, click rename, type "catroot2old"
ENTER
Reboot

6. (Windows XP)
Go to Control Panel.
Click Windows Update on the left panel

7. Go to Internet Options in the Control Panel:
Delete Cookies
Delete Files (check box "Delete all offline content")
Clear History

8. If you use AOL, minimize AOL and open Internet Explorer and try
Windows Update

9. Set a language in Internet Explorer:
To check the language setting in Internet Explorer:
(1.) Click "Tools" and then select "Internet Options".
(2.) Click "Languages".button
(3.) Make sure at least one language is listed in the "Language
Options" dialog box.

10. Disable the options "Automatically detect settings" and "Use
automatic configuration script."
To do this:
(1.) Open Internet Explorer.
(2.) Click "Tools," and then click "Internet Options."
(3.) Click "Connections," and then click "LAN Settings."
(4.) Make sure the check boxes for "Automatically detect settings" and
"Use automatic configuration script" are not selected.

11. Upgrade to Internet Explorer Service Pack 1 if not already
installed:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

12. Start/Run
Type "msconfig" ENTER
Click Start-up tab and make a note of what is checked and unchecked.
Go back to General tab.
Select Selective Start-up (unless already selected).
Uncheck "Load Start-up group items".
Click OK, follow prompts and reboot.
Try windows Update again.
When done, go back to MSCONFIG.
Recheck Start-up tab items and place to normal Start-up if that was
original configuration.
Click OK and follow prompts.

13. Change the URL from "http..." to "https...".

14. http://support.microsoft.com/default.aspx?scid=kb;en-us;q193385

15. Check the Windows Update Log in the "C:\Windows\Windows
Update.log" for the exact error message.
See if something here fits
http://v4.windowsupdate.microsoft.com/troubleshoot/ 

-- 
Jupiter Jones  [MVP]
An easier way to read newsgroup messages:
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Please respond to newsgroup only for everyone's benefit.
"Ken Crabtree" <ken.crabtree@sympatico.ca> wrote in message
news:09c901c331e5$b960b360$a001280a@phx.gbl...
> Since June 5th 2003, I have been unable to download the
> following MS update files for Windows XP Home Edition.
> 818529, 811493, Q815021 XP, 820291.
> On each attempt, I get a message "download failed."
> Any suggestions?
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