Norton Internet Security Problem
From: Miriam (msakewitz_at_highstream.net)
Date: 06/11/03
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Date: Wed, 11 Jun 2003 14:38:11 -0700
I have windows XP and Norton Anti-virus, which the
particular virus I have disenables Norton and Norton
didn't even detect it. It took another anti-virus program
to pick it up. I have backdoor.servu.30 and now, Norton
detected a hacktool virus which infected my sfind.exe
file. Backdoor has infected my winexec and related system
files. I'm not experiencing any real problems except for
sound will not come in.
I've had my computer a year. I found my restore only went
back 3 months and I have lots of disc space, and this
wasn't far enough to restore the computer pre-virus
stage. I do not want to reinstall windows and go throught
he configuration again...this can get very tricky. Nor do
I want to manually mess with registry keys as this is
prone to error which can lead to more drastic problems.
Any ideas?
>-----Original Message-----
>I have Windows XP Home with Norton Antivirus 2003 and
>Norton Internet Security (NIS) firewall and broadband
>ADSL. A few days back I was attacked by several viruses
>all form the same source which the Antivirus picked up
>and dealt with. On the same date I found I couldn't
>access a lot of web pages including Hot mail form IE and
>noticed that NIS was not running and when I access the
>NIS contral screen I found it had been turned off and
>every feature disabled. When I try to enable it again it
>tells "Access denied -only the supersvisor can
>view/change the options" If I try to uninstall NIS to
>reinstall it tells me I have to enable the software
>first - catch 22! I used Windows XP Restore to go back a
>few days befor ethe date of the hacking/virus and NIS
>reappeared enabled again but when I closed the ADSL down
>and went back in again NIS was gone again and disabled
>with same message about 'only the supervisor..." I tried
>Restore again but even going back to the date I first
>installed XP it tells me it cannot be restored 'as there
>are no changes on your system' I have I been/being hacked
>and is there anyway I can unistall NIS?
>Mike
>.
>
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