Re: XP security update incompatible w/other companies software
From: Roger Abell [MVP] (mvpNoSpam_at_asu.edu)
Date: 05/30/03
- Next message: PoulRavn: "Can an account be 'hidden' or invisible?"
- Previous message: Luke: "where to get a recover agent certificate"
- In reply to: LT: "Re: XP security update incompatible w/other companies software"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
Date: Fri, 30 May 2003 11:15:30 -0700
A safe mode boot results from pressing F8 during bootup
and following the prompting.
One should disable anti-virus software during installs as a
general rule/recaution.
While I am not sure this caused your situation, it is a leading
candidate.
When you right click on My Computer and select Manage
the interface lets you drill down the nodes to a Services node.
In there one can right click on services and start/stop them
or change their startup properties.
It is better to first look and see if there is an interface provided
by the application to temporarily shut it down.
In my experience, the vendor supplied help has a limited time
to see if they recall your exact situation, following which their
script takes them to the generic "reinstall" recommendation.
Start by seeing if you can boot into safe mode.
Roger
"LT" <LT1952@695online.com> wrote in message
news:611a01c326c1$09acd090$a501280a@phx.gbl...
> uh-oh. i'm not a guru. had this pc not 2 yrs yet. i dont
> know what safe mode is. dont know how to disable norton +
> i dont know what service u mean. i never had a prob w
> norton b4. always been happy w it. i was thinking the
> withdrawn update (u said it was 818043) has something to
> do w it but i didnt install it (cant find it on windows
> update or add-rem progs). i'm really stuck + msn wont
> want to help cause my os is oem. so i guess i'll have to
> call dell. did that once b4 + they were not good--ended up
> fixing it myself + i dont know anything! are u a
> professional? u sound smart. anyway, all help is
> appreciated. thanks!
> >-----Original Message-----
> >Can you get up in a safe mode boot ?
> >If so, try disabling that Norton stuff, long enough
> >to get the service applied completely.
> >Your issue may be from installing while the
> >antivirus software is active.
> >
> >"LT" <LT1952@695online.com> wrote in message
> >news:4f1f01c32606$4ceb63a0$a001280a@phx.gbl...
> >> so how DO u uninstall it? is anyone having same problem
> >> as i am? when i startup, i get to my desktop + my pc
> goes
> >> black + starts up all over again. the error report
> >> says "symevent" (from Norton antivirus) is probable
> cause
> >> of "serious error". yikes! help!
> >> >-----Original Message-----
> >> >818043
> >> >It is uninstallable using Add/Remove Programs
> >> >If it is in conflict you would know by now as you would
> >> >not be communicating on the wire from/to that machine.
> >> >
> >> >"Bill Benner" <steam611@att.net> wrote in message
> >> >news:52bc01c325f0$055bd8f0$a301280a@phx.gbl...
> >> >> I automatically receive notice of critical XP
> updates. I
> >> >> understand that Microsoft has withdrawn a specific
> >> update
> >> >> that has been offered in the last few days because of
> >> >> incompatibility problems w/other companies security
> >> >> software such as Symantec. What is the number of this
> >> >> problem software which was issued by Microsoft and
> how
> >> do
> >> >> I uninstall it if I have it?
> >> >>
> >> >> Thanks
> >> >>
> >> >> Bill
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >
- Next message: PoulRavn: "Can an account be 'hidden' or invisible?"
- Previous message: Luke: "where to get a recover agent certificate"
- In reply to: LT: "Re: XP security update incompatible w/other companies software"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
Relevant Pages
|
