Re: Q817287 & 331953 & 811493 update failed

From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 05/26/03 

Date: Sun, 25 May 2003 21:31:26 -0600

Your welcome.
Glad to hear it. 

-- 
Jupiter Jones  [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.
"cwong668" <cwong668@netscape.net> wrote in message
news:204201c32335$42ead170$a601280a@phx.gbl...
> it worked.
>
> thanks,
>
> >-----Original Message-----
> >Reboot then the updates one at a time.
> >
> >Otherwise:
> >****Look closely, sections changed 24 May 2003****
> >POST BACK WITH THE EXACT INFORMATION FROM STEP 12 if all
> else fails.
> >
> >1.  Check Date/Time
> >
> >2.  Disable firewall
> >
> >3.  Disable antivirus
> >
> >4.  (Windows XP):
> >http://support.microsoft.com/?scid=kb;en-us;326815
> >Don't forget steps 6-9 catroot2 file.
> >Do this whether SP1 is the issue or not.
> >
> >5.  (Windows XP)
> >Go to Control Panel.
> >Click Windows Update on the left panel
> >
> >6.  Go to Internet Options in the Control Panel:
> >Delete Cookies
> >Delete Files (check box "Delete all offline content")
> >Clear History
> >
> >7.  If you use AOL, minimize AOL and open Internet
> Explorer and try
> >Windows Update
> >
> >8.  Set a language in Internet Explorer:
> >To check the language setting in Internet Explorer:
> >(1.) Click "Tools" and then select "Internet Options".
> >(2.) Click "Languages".
> >(3.) Make sure at least one language is listed in
> the "Language
> >Options" dialog box.
> >
> >9.  Disable the options "Automatically detect settings"
> and "Use
> >automatic configuration script."
> >To do this:
> >(1.) Open Internet Explorer.
> >(2.) Click "Tools," and then click "Internet Options."
> >(3.) Click "Connections," and then click "LAN Settings."
> >(4.) Make sure the check boxes for "Automatically detect
> settings" and
> >"Use automatic configuration script" are not selected.
> >
> >10.  Upgrade to Internet Explorer Service Pack 1 if not
> already
> >installed:
> >http://www.microsoft.com/windows/ie/downloads/critical/ie
> 6sp1/default.asp
> >
> >11.  Start/Run
> >Type "msconfig" ENTER
> >Click Start-up tab and make a note of what is checked
> and unchecked.
> >Go back to General tab.
> >Select Selective Start-up (unless already selected).
> >Uncheck "Load Start-up group items".
> >Click OK, follow prompts and reboot.
> >Try windows Update again.
> >When done, go back to MSCONFIG.
> >Recheck Start-up tab items and place to normal Start-up
> if that was
> >original configuration.
> >Click OK and follow prompts.
> >
> >12.  Check the Windows Update Log in
> the "C:\Windows\Windows
> >Update.log" for the exact error message.
> >See if something here fits
> >http://v4.windowsupdate.microsoft.com/troubleshoot/
> >
> >
> >-- 
> >Jupiter Jones  [MVP]
> >An easier way to read newsgroup messages:
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
> etup.asp
> >Please respond to newsgroup only for everyone's benefit.
> >
> >
> >"cwong668" <cwong668@netscape.net> wrote in message
> >news:1bc101c32283$1760b5e0$a101280a@phx.gbl...
> >> i have selected all three security updates but they all
> >> fail to install & i received message as listed below
> >>
> >> QUOTED
> >>
> >> Not All Updates Were Installed
> >>
> >> The following items failed to install. To try
> installing
> >> them again, click Review and install updates, and then
> >> click Install Now again.
> >>
> >> Q817287: Critical Update (Catalog Database Corruption
> in
> >> Microsoft Windows XP)
> >> 331953: Security Update (Windows XP)
> >> 811493: Security Update (Windows XP)
> >>
> >> END QUOTED
> >>
> >> anyone know why the updates could not be installed?
> >>
> >> please advise.
> >>
> >> thanks,
> >>
> >
> >
> >.
> >

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