Winxp Windows Update Problem - pls help

From: Ken (kenhaim_at_yahoo.com)
Date: 05/01/03 

Date: 30 Apr 2003 19:23:05 -0700

Please Help. I am not a computer expert and I am new to XP but I am
good at reading an following directions. Here is the problem: When I
try to do a windows update, I get the following message:

To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group. If your
computer is connected to a network, network policy settings may also
prevent you from completing this procedure.

I have been to the microsoft support web site and have followed their
trouble shooting directions which are listed below except for the part
about the proxy settings since i do not use a proxy server. PLEASE
HELP! I have tried everything and searched the web for more help but
could not find anything.

Of course I will provide any information that is needed. I am running
an ACER travelmate 803 connecting to the web on my wireless network.
(my wife's computer which is running windows 98 is on the same
wireless network and has no trouble running windows update.

I will be most greatfull for any help I can get.

MICROSOFT TROUBLE SHOOTING INFO BELOW
-------------------------------------------------------------------------------
Problem Description:
When you attempt to use the Windows Update site, you may receive an
error
message similar to the following:

   Administrators Only (-2146828218) To install items from Windows
Update, you
   must be logged on as an administrator or a member of the
Administrators
   group. If your computer is connected to a network, network policy
settings
   may also prevent you from completing this procedure.

You receive this message even though you are already logged on as an
administrator or a member of the Administrators group.

 
Resolutions:
This issue indicates a problem accessing a resource and may not
indicate a lack of administrative privileges. One of the resolutions
below may help.

To resolve this issue, follow these steps:

1. Click "Start," and then click "Run."
2. In the Open box, type regedit and then click "OK."
3. Locate and select the following registry key:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
4. click "Edit," and then click "Permissions."
5. Click "Add," and then type "Everyone" in the
   dialog box that appears.
6. Click "Check Names," and then click "OK."
7. Select "Everyone" in the "Group or user names" list.
8. Under Permissions for "Everyone," select the "Full Control" check
box
   in the "Allow" column. Note that the "Read" check box in the
"Allow" column is now also selected.
9. Select each user, in turn, in the "Group or user names" list, and
then verify
   that no check boxes are selected in the "Deny" column. Clear any
check boxes that are selected in the "Deny" column.
10. Click "Advanced," and then select the "Replace permission entries
on all child objects with entries shown here that apply to child
objects" check box, and then click "OK."
11. Click "Yes" if you are prompted for confirmation.

NOTE: You should also check the firewall and the proxy server settings
and
configurations, or ask the appropriate administrator to do so.
--------------------------------------------------------------------------------
You can work around this issue by adding the following to the
exceptions list in the Internet

Options Proxy Settings:

Windowsupdate.microsoft.com
V4.Windowsupdate.microsoft.com
Download.Windowsupdate.com
  
To access the Exceptions settings.
1. Open Internet Explorer
2. Click "Tools," and then click "Internet Options."
3. Click "Connections," and then click "LAN Settings."
4. Click "Advanced" and add windowsupdate.microsoft.com to the
exceptions list.

OR

1. Open Internet Explorer, click "Tools" and then click "Internet
Options."
2. Click "Advanced".
3. Scroll down until you see "Use HTTP 1.1 through Proxy Connections,"
and then select the
check box.
4. Click "OK."
5. Close and restart Internet Explorer. You should now be able to
connect to Windows Update.

OR

Rename the subdirectory C:Windows\System32\Catroot2 to
C:Windows\System32\Catroot2temp\.
Restart the computer and then try to run Windows Update.
--------------------------------------------------------------------------------
 

 
Issue Applies To:
Windows XP Client
 

 
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