Re: 811493 and Q817287
From: Ed Rybak (Edwad.Rybak_at_t-online.de)
Date: 04/25/03
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From: "Ed Rybak" <Edwad.Rybak@t-online.de> Date: Fri, 25 Apr 2003 03:58:08 -0700
1. I did the Catroot 2 renaming bit you recommended.
2. Then I went to the WU Temp folder where I found the
downloaded file com.miscrosoft.817287_XP-SP2. Therre was
also the 811483 file which I did not touch.
3. I tried to unzip the Q817287 Self Extracting Cabinet
to install the Hotfix.
4. Got the following error message: Q817287 Setup
Error. Set up could not verify the intergrity of the file
update inf. Make sure the Cryptographic service is
running on this computer.
5. I tried to find the "windows update.log" file to look
for specific error code as you recommended but I could
not find a log file in the windows folder.
6. What should I do next short of junking the PC and
Windows and get a Mac? Perhaps run a restore to a couple
of weeks ago when everything was working fine?
Ed
>-----Original Message-----
>Edward Rybak wrote:
>
>> I installed Critical Update Q817287 and Security Update
>> 811493. Upon rebooting, I lost my entire current
Outlook
>> Express mail files. OE reverted to a state several
month
>> ago when I had a different ISP. I restored the system
>> and got my OE files back, but my Norton AV will not
scan.
>> When I go to the Windows update page and scan for
>> available updates, 811493 and Q812787 show as available
>> but will not load and install. I also noted that other
>> downloads take twice as much time as they did before.
>> What gives here? How can products like this be sent
out?
>
>Hi
>
>First, I would not recommend installing 811493, or
install it, and if you
>notice a system slowdown, remove it from Add/Remove
Programs in the Control
>Panel instead of doing a system restore. If you get a
warning that other
>installs may stop working if you remove it, just ignore
it.
>
>
>For get Windows Update to work again, renaming or
deleting the Catroot2 folder
>may solve the problem.
>
>Go to http://support.microsoft.com/?scid=kb;en-us;326815
>
>Follow the steps 6 to 8 in the Resolution section of
above link (do a reboot
>first so the computer is "fresh" before you do the
steps).
>
>Then try to install the update again.
>
>Disregard that the link above is for SP1, the Catroot2
problem is relevant for
>other updates as well. The Catroot2 problem can be
avoided by installing
>Q817287 (the one you have problems installing ;-)
>
>Windows Update 643 Error and the Catalog Database
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;817287
>
>
>If renaming or deleting the Catroot2 folder doesn't
help, try this:
>
>Check your "windows update.log" file for specific error
code (the log file
>is in your windows folder) and take look at this Web
page:
>
>Windows Update Troubleshooter
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>
>--
>torgeir
>Microsoft MVP Scripting and WMI, Porsgrunn Norway
>Administration scripting examples and an ONLINE version
of the 1328 page
>Scripting Guide:
http://www.microsoft.com/technet/scriptcenter
>
>
>.
>
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