Re: 811493 and Q817287

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Date: Thu, 24 Apr 2003 12:21:38 +0200
From: "Torgeir Bakken (MVP)" <Torgeir.Bakken-spam@hydro.com>

Edward Rybak wrote:

> I installed Critical Update Q817287 and Security Update
> 811493. Upon rebooting, I lost my entire current Outlook
> Express mail files. OE reverted to a state several month
> ago when I had a different ISP. I restored the system
> and got my OE files back, but my Norton AV will not scan.
> When I go to the Windows update page and scan for
> available updates, 811493 and Q812787 show as available
> but will not load and install. I also noted that other
> downloads take twice as much time as they did before.
> What gives here? How can products like this be sent out?

Hi

First, I would not recommend installing 811493, or install it, and if you
notice a system slowdown, remove it from Add/Remove Programs in the Control
Panel instead of doing a system restore. If you get a warning that other
installs may stop working if you remove it, just ignore it.

For get Windows Update to work again, renaming or deleting the Catroot2 folder
may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing ;-)

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287

If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

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