Re: can't update after XP restore
From: Torgeir Bakken (MVP) (Torgeir.Bakken-spam@hydro.com)
Date: 03/30/03
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Date: Sun, 30 Mar 2003 19:31:01 +0200 From: "Torgeir Bakken (MVP)" <Torgeir.Bakken-spam@hydro.com>
Kurt wrote:
> I recently used the restore feature of XP Pro
> successfully. However, I am now not able to update the
> OS. It goes through the steps, but returns the following
> error:
>
> The following items failed to install. To try installing
> them again, click Review and install updates, and then
> click Install Now again.
Hi
For WinXP, renaming or deleting the Catroot2 folder may solve the problem.
Go to http://support.microsoft.com/?scid=kb;en-us;326815
Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).
Then try to install the update again.
The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.
If that doesn't help, try this:
Check your windows update.log file for specific error code (the log file is in
your windows folder) and take look at this Web page:
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
-- torgeir Microsoft MVP Scripting and WMI, Porsgrunn Norway Administration scripting examples and an ONLINE version of the 1328 page Scripting Guide: http://www.microsoft.com/technet/scriptcenter
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