Re: System Information Unavailable on XP Pro

From: Roger Abell [MVP] (mvpNOSPAM@asu.edu)
Date: 03/12/03 

From: "Roger Abell [MVP]" <mvpNOSPAM@asu.edu>
Date: Wed, 12 Mar 2003 06:56:21 -0700

Bill,

Here is info, again reproduce from a much earlier posting
by a softie on how to do a worse case XP reinstall of WMI
Keep this in mind as a last resort if you determine that this
is actually a WMI issue, and it is deeper than just that the
repository is corrupt. 

-- 
Roger Abell
MS MVP (Security, Windows), MCDBA,  MCSE both
===<begin extended quite>=======================
 
/////////////////////////////////////////////////
This is an emergency manual re-install procedure that you can try,
and it's from a previous post on this newsgroup.
Use it at your own risk.
It has helped so far with non known failure cases.
/////////////////////////////////////////////
Try to remove, if they are there
 HKLM\Software\Microsoft\OLE
   "EnableRemoteConnect"="Y"
   "LegacyAuthenticationLevel"=dword:00000001
  "LegacyImpersonationLevel"=dword:00000001
Some legacy application from the Win9x era are known to create
those key that impair many DCOM functionality on the machine.
check the following registry key
HKLM\System\Software\Microsoft\WBEM\CIMOM\AutoRecover MOFs
it is supposed to have a list of *.MOF and *.MFL files, and it MUST begin
with cimwin32.mof
There are ISP connection kits and .NET Framework setups known to corrupt
this key.
Please delete it content if it appears to have few files or if it appears
corrupt.
check if in %windir%\system32\wbem there are about 40 MOF files.
There are certain applications known to delete them.
If you don't have them, please recover them from the CD of WinXP.
The complete list is found in %windir%\IFM\wbemoc.inf
Please check the following:
-1- that you system path has still %windir%\system32\wbem in it.
-2- that there are no wmiutils.dll and wbemcomn.dll in the system path that
comes before the one in system32\wbem.
c:\>for %i in ("wbemcomn.dll") do (echo %~$PATH:i)
c:\>for %i in ("wmiutils.dll") do (echo %~$PATH:i)
check if the wbemutils.dll registered as a COM component comes from the OS
or from Visual Studio and/or other development tools.
Make sure the OS Supplied one is used.
enable versbose logging
HKLM\Software\Microsoft\WBEM\CIMOM:Logging(REG_SZ) = "2"
HKLM\Software\Microsoft\WBEM\CIMOM:Logging File Max Size (REG_SZ) =
"4000000"
find the PID of the svchost.exe process running WinMgmt
HKLM\Software\Microsoft\WBEM\CIMOM:ProcessID (REG_DWORD) = XXX
cross check the pid
c:\>tlist -s | findstr /i winmgmt
it must be the same as above, if not, trust tlist.exe more than the registry
for the steps below.
you can get "tlist .exe" and "kill.exe" (needed later)
from http://www.microsoft.com/ddk/debugging/installx86.asp
c:\>sc config winmgmt start= disabled
c:\>kill -f XXX <<<<<<<<<<<<<<<<<<<<<<<<<<<<<< pid obtained before
c:\>cd /D %windir%\system32\wbem
c:\WIN\system32\wbem>rmdir /s /q repository
c:\WIN\system32\wbem>rmdir /s /q Logs
c:\WIN\system32\wbem>mkdir Logs
c:\WIN\system32\wbem>for /R %i in (*.dll) do (regsvr32 /s %i)
c:\WIN\system32\wbem>regsvr32 /s fastprox.dll
c:\WIN\system32\wbem>for /R %i in (*.exe) do (%i -regserver) <<<<<<<<<<<<<
this will open wbemtest and/or wmic.exe. Just close it
c:\WIN\system32\wbem>sc config winmgmt start= auto
c:\WIN\system32\wbem>regsvr32 wbemupgd.dll  <<<<<<<<<<<<<< this can take 30
seconds to 2 minutes
c:\WIN\system32\wbem>net start server && net start workstation && net start
AudioSrv && net start termservice
after this, please start %windir%\system32\wbem\wbemtest.exe,
and connect to the root\cimv2 namespace.
If something goes wrong, please read the logs under
%windir%\system32\wbem\Logs, just to see if there is something obviously
wrong there.
--
This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
"Drew Cooper [MS]" <dcoop@online.microsoft.com> wrote in message
news:OlkMVQHsCHA.1668@TK2MSFTNGP09...
> You might have better luck on the WMI newsgroup.
>
> --
> Drew Cooper [MS]
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
> "Jerry R. George Jr." <talk2jerry@jerrygeorge.com> wrote in message
> news:017001c2b041$695e0f50$d5f82ecf@TK2MSFTNGXA12...
> > I'm having difficulty w/the Windows Management
> > Instrumentation (WMI) service under WindowsXP.  When I
> > attempt to view the "Advanced" settings of my wireless
> > network card, an error appears as follows:
> > Windows cannot display the properties of this connection.
> > Windows Management Instrumentation (WMI) might be
> > corrupted.
> >
> > I followed the steps given at
> > http://support.microsoft.com/default.aspx?scid=kb;en-
> > us;319101 but have had no luck in solving the problem.
> >
> > Is there any way to reinstall WMI?
>
>
 
===<end extended quite>========================
"Bill Beebe" <WEBeebe@Prodigy.net> wrote in message news:009701c2e79a$42e3a430$3301280a@phx.gbl...
> Doug,
> 
> I took all the actions found on Kelly's troubleshooting 
> page, including running your fixwinxphelp.vbs.  I even 
> examined the Boot.ini file, willing to modify it if I 
> could see a problem with it.  After careful study, I 
> could find nothing wrong with it.  I'll include it here 
> for your evaluation.
> 
> [boot loader]
> timeout=0
> default=multi(0)disk(0)rdisk(0)partition(3)\WINDOWS
> [operating systems]
> multi(0)disk(0)rdisk(0)partition(3)\WINDOWS="Microsoft 
> Windows XP Professional" /fastdetect
> 
> You can see I'm multibooting, where WinXP is on partition 
> 3.  I use System Commander v7 for the partioning 
> program.  The only potential problem I see is timeout=0.  
> All the examples I can find show timeout=30, but I don't 
> understand how that could cause the failure of WMI.  
> Perhaps you could educate me.
> 
> I'm certainly willing to pursue any angle you, or anyone 
> else, can recommend.  Thanks again for your interest.
> 
> Bill
> 
> 
> >-----Original Message-----
> >Bill,
> >
> >You may want to check out MVP Kelly's MSINFO32 
> troubleshooting page at:
> >
> >http://www.kellys-korner-xp.com/xp_m.htm#msinfo32
> >
> >She's compiled a lot of good information here.
> >
> >--
> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >Win 95/98/Me/XP Tweaks and Fixes
> >http://www.dougknox.com
> >--------------------------------
> >Associate Expert
> >ExpertZone - 
> http://www.microsoft.com/windowsxp/expertzone
> >--------------------------------
> >Please reply only to the newsgroup so all may benefit.
> >Unsolicited e-mail is not answered.
> >
> >"Bill Beebe" <WEBeebe@Prodigy.net> wrote in message
> >news:040001c2e76f$32c56aa0$a101280a@phx.gbl...
> >> Doug,
> >>
> >> Thanks for your response.  Here's what happened.
> >>
> >> When I tried to turn off winmanagement service, I
> >> received the reply, "The Windows Management
> >> Instrumentation service could not be stopped."
> >>
> >> Therefore, I went on to the second remedy.  The 
> commands
> >> completed successfully, but I got the error message 
> when
> >> I tried to access System Information.
> >>
> >> I'm still looking for the solution.
> >>
> >> Also, do you have a clue as to how this condition may
> >> have come to be?  I've not done much (installing only a
> >> few programs -- intentionally moving slowly) since
> >> installing WinXP, so I've had little opportunity to
> >> corrupt WinXP.
> >>
> >> Bill Beebe
> >>
> >> >-----Original Message-----
> >> >From MVP Kelly:
> >> >
> >> >Delete the files in the REPOSITORY folders 
> (..\system32
> >> \wbem).  You will
> >> >have to turn off the winmanagement service to do that:
> >> >
> >> >Go to Start/Run/CMD and type in:  net stop winmgmt.
> >> Then delete
> >> >the %windir&\System32\wbem\Repository directory.  Once
> >> done go back to
> >> >Start/Run/CMD and type in: net start winmgmt
> >> >
> >> >"Help and Support " Does Not Collect All Hardware
> >> Information
> >> 
> >http://support.microsoft.com/support/kb/articles/q307/7/3
> >> 3.asp
> >> >
> >> >If that doesn't help, try this:
> >> >
> >> >Open a Command Prompt and type "winmgmt /clearadap" to
> >> clear prior WMI
> >> >/resyncperf information from the registry.
> >> >
> >> >Then type "winmgmt /resyncperf" to register the system
> >> performance libraries
> >> >with WMI again.
> >> >--
> >> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >> >Win 95/98/Me/XP Tweaks and Fixes
> >> >http://www.dougknox.com
> >> >--------------------------------
> >> >Associate Expert
> >> >ExpertZone -
> >> http://www.microsoft.com/windowsxp/expertzone
> >> >--------------------------------
> >> >Please reply only to the newsgroup so all may benefit.
> >> >Unsolicited e-mail is not answered.
> >> >
> >> >"Bill Beebe" <WEBeebe@Prodigy.net> wrote in message
> >> >news:039501c2e762$2081bd60$a101280a@phx.gbl...
> >> >> I cannot find the key to unlock System Information 
> in
> >> Win
> >> >> XP Professional.  Each attempt to view System
> >> Information
> >> >> results in the following message:
> >> >>
> >> >> "Can't collect information
> >> >> Access denied to Windows Management Instumentation
> >> server
> >> >> on this computer.  Have an administrator change your
> >> >> access permissions."
> >> >>
> >> >> I am the installer, owner, single user and
> >> administrator
> >> >> of this computer.  My login has (is supposed to 
> have)
> >> >> administrator priviledges -- full access.  So what 
> am I
> >> >> leaving undone?
> >> >>
> >> >> My hardfile is partitioned with WinXP in a NTFS
> >> partition
> >> >> and all the application programs and data in FAT2
> >> >> partitions.
> >> >>
> >> >> When I look at the properties of the NTFS partition,
> >> the
> >> >> CREATOR OWNER account has NO permissions.  No acount
> >> name
> >> >> corresponds to my account name, yet I am logged on
> >> >> as "Bill".  When I try to change the permissions of 
> the
> >> >> CREATOR OWNER account, they won't stick -- always
> >> >> returned to blanks.
> >> >>
> >> >> I have searched the on-line helps, printed WinXP
> >> >> literature, the knowledge base and these user groups
> >> >> without discovering the solution to this problem.  
> I'm
> >> >> sure I'll feel embarrassed with the simplicity of 
> the
> >> >> solution, but I can take it if someone can steer me 
> in
> >> >> the right direction.
> >> >>
> >> >> Thanks in advance!!
> >> >>
> >> >> Bill Beebe
> >> >>
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

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