Re: System Information Unavailable on XP Pro

From: Doug Knox MS-MVP (dknox@mvps.org)
Date: 03/12/03 

From: "Doug Knox MS-MVP" <dknox@mvps.org>
Date: Tue, 11 Mar 2003 22:03:55 -0500

Bill,

This tip from Kelly to force MSINFO32 to run.

Go to Start/Run/ and type: msinfo32 /categories +all -loadedmodules

Make note of the spaces between the parts of the command. 

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
"Bill Beebe" <WEBeebe@Prodigy.net> wrote in message
news:009701c2e79a$42e3a430$3301280a@phx.gbl...
> Doug,
>
> I took all the actions found on Kelly's troubleshooting
> page, including running your fixwinxphelp.vbs.  I even
> examined the Boot.ini file, willing to modify it if I
> could see a problem with it.  After careful study, I
> could find nothing wrong with it.  I'll include it here
> for your evaluation.
>
> [boot loader]
> timeout=0
> default=multi(0)disk(0)rdisk(0)partition(3)\WINDOWS
> [operating systems]
> multi(0)disk(0)rdisk(0)partition(3)\WINDOWS="Microsoft
> Windows XP Professional" /fastdetect
>
> You can see I'm multibooting, where WinXP is on partition
> 3.  I use System Commander v7 for the partioning
> program.  The only potential problem I see is timeout=0.
> All the examples I can find show timeout=30, but I don't
> understand how that could cause the failure of WMI.
> Perhaps you could educate me.
>
> I'm certainly willing to pursue any angle you, or anyone
> else, can recommend.  Thanks again for your interest.
>
> Bill
>
>
> >-----Original Message-----
> >Bill,
> >
> >You may want to check out MVP Kelly's MSINFO32
> troubleshooting page at:
> >
> >http://www.kellys-korner-xp.com/xp_m.htm#msinfo32
> >
> >She's compiled a lot of good information here.
> >
> >--
> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >Win 95/98/Me/XP Tweaks and Fixes
> >http://www.dougknox.com
> >--------------------------------
> >Associate Expert
> >ExpertZone -
> http://www.microsoft.com/windowsxp/expertzone
> >--------------------------------
> >Please reply only to the newsgroup so all may benefit.
> >Unsolicited e-mail is not answered.
> >
> >"Bill Beebe" <WEBeebe@Prodigy.net> wrote in message
> >news:040001c2e76f$32c56aa0$a101280a@phx.gbl...
> >> Doug,
> >>
> >> Thanks for your response.  Here's what happened.
> >>
> >> When I tried to turn off winmanagement service, I
> >> received the reply, "The Windows Management
> >> Instrumentation service could not be stopped."
> >>
> >> Therefore, I went on to the second remedy.  The
> commands
> >> completed successfully, but I got the error message
> when
> >> I tried to access System Information.
> >>
> >> I'm still looking for the solution.
> >>
> >> Also, do you have a clue as to how this condition may
> >> have come to be?  I've not done much (installing only a
> >> few programs -- intentionally moving slowly) since
> >> installing WinXP, so I've had little opportunity to
> >> corrupt WinXP.
> >>
> >> Bill Beebe
> >>
> >> >-----Original Message-----
> >> >From MVP Kelly:
> >> >
> >> >Delete the files in the REPOSITORY folders
> (..\system32
> >> \wbem).  You will
> >> >have to turn off the winmanagement service to do that:
> >> >
> >> >Go to Start/Run/CMD and type in:  net stop winmgmt.
> >> Then delete
> >> >the %windir&\System32\wbem\Repository directory.  Once
> >> done go back to
> >> >Start/Run/CMD and type in: net start winmgmt
> >> >
> >> >"Help and Support " Does Not Collect All Hardware
> >> Information
> >>
> >http://support.microsoft.com/support/kb/articles/q307/7/3
> >> 3.asp
> >> >
> >> >If that doesn't help, try this:
> >> >
> >> >Open a Command Prompt and type "winmgmt /clearadap" to
> >> clear prior WMI
> >> >/resyncperf information from the registry.
> >> >
> >> >Then type "winmgmt /resyncperf" to register the system
> >> performance libraries
> >> >with WMI again.
> >> >--
> >> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >> >Win 95/98/Me/XP Tweaks and Fixes
> >> >http://www.dougknox.com
> >> >--------------------------------
> >> >Associate Expert
> >> >ExpertZone -
> >> http://www.microsoft.com/windowsxp/expertzone
> >> >--------------------------------
> >> >Please reply only to the newsgroup so all may benefit.
> >> >Unsolicited e-mail is not answered.
> >> >
> >> >"Bill Beebe" <WEBeebe@Prodigy.net> wrote in message
> >> >news:039501c2e762$2081bd60$a101280a@phx.gbl...
> >> >> I cannot find the key to unlock System Information
> in
> >> Win
> >> >> XP Professional.  Each attempt to view System
> >> Information
> >> >> results in the following message:
> >> >>
> >> >> "Can't collect information
> >> >> Access denied to Windows Management Instumentation
> >> server
> >> >> on this computer.  Have an administrator change your
> >> >> access permissions."
> >> >>
> >> >> I am the installer, owner, single user and
> >> administrator
> >> >> of this computer.  My login has (is supposed to
> have)
> >> >> administrator priviledges -- full access.  So what
> am I
> >> >> leaving undone?
> >> >>
> >> >> My hardfile is partitioned with WinXP in a NTFS
> >> partition
> >> >> and all the application programs and data in FAT2
> >> >> partitions.
> >> >>
> >> >> When I look at the properties of the NTFS partition,
> >> the
> >> >> CREATOR OWNER account has NO permissions.  No acount
> >> name
> >> >> corresponds to my account name, yet I am logged on
> >> >> as "Bill".  When I try to change the permissions of
> the
> >> >> CREATOR OWNER account, they won't stick -- always
> >> >> returned to blanks.
> >> >>
> >> >> I have searched the on-line helps, printed WinXP
> >> >> literature, the knowledge base and these user groups
> >> >> without discovering the solution to this problem.
> I'm
> >> >> sure I'll feel embarrassed with the simplicity of
> the
> >> >> solution, but I can take it if someone can steer me
> in
> >> >> the right direction.
> >> >>
> >> >> Thanks in advance!!
> >> >>
> >> >> Bill Beebe
> >> >>
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

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