Re: critical updates will not install
From: Jupiter Jones (jones_jupiter@hotnomail.com)
Date: 03/07/03
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From: "Jupiter Jones" <jones_jupiter@hotnomail.com> Date: Fri, 07 Mar 2003 00:30:35 GMT
Pete;
The same?
The OP gave no specifics other than "fix the critical updates install
problem"
That description describes just abouteverything that can go wrong with
Windows Update.
The fix you did is specifically mentioned in the link I gave.
With a general description of the problem, there are general options
that include many possible fixes.
With a specific issue mentioned, there may be a specific fix that can
save time.
-- Jupiter Jones Check the following link for some great problem solving newsgroups. http://support.microsoft.com/newsgroups/default.aspx Please respond to newsgroup only. Everyone can benefit from the message. "Pete" <billy@wow.com> wrote in message news:ulY6CxD5CHA.2396@TK2MSFTNGP11.phx.gbl... > My problem was the same and the simple fix from a bulletin board was to > delete the catroot2 folder, reboot and try again. It worked for me. I also > contacted microsoft. They sent this back (I have removed my name and the > person that responded): > > Quote "Thank you for contacting Microsoft Update Support. My name is XXXX, > and I will be working with you on this issue today. I apologize for the > delay in response as I understand you are experiencing difficulty with the > installation of 811630 and 810577 critical updates. Such issues may occur > when the WUTemp folder is corrupted. > > To resolve the issue there are a few basic things I would like to do to > 'clean' your system off and see if that resolves the problem for you. If > these fail, there are a few items of information I would like to get from > you, that will help us resolve the problem. > > Change your folder options to show all files. > > 1. Double click My Computer > 2. Select Tools on the menu bar > 3. Select Folder Options > 4. Click the View tab > 5. Select Show hidden files and folders > 6. Click Apply and click OK > > Let's clear out the temporary storage locations. > > 1. Click on Start, then Control Panel. Double-click on Internet Options > 2. On the General tab, in the Temporary Internet Files section, click on > Delete Files. Check the box to 'Delete all Offline Content' and click OK. > 3. Close the Internet Options window. > > Next, we need to clear out the Windows Update folder. > 1. Click on Start, then My Computer. (Or on Windows 2000 machines, just open > the desktop icon) > 2. Open the C drive > 3. Open the Program Files folder > 4. Open the WindowsUpdate folder > 5. Open the V4 folder and delete everything in it except for the iuhist.xml > file > 6. Delete everything you find in this folder, including subfolders. > 7. Close this window > > Next, we need to check the WUTemp folder. > > 1. Click on Start/Search and then select All Files and Folders > 2. Type "wutemp" without the quotation marks > 3. Make sure that the Look In option indicates "Local Hard Drives". > 4. Click the Search button > 5. When the search is complete, delete all copies of the WUTemp folder > > Now connect to http://windowsupdate.microsoft.com and see if you can install > the updates. > > If you are still unable to install the update, please let me know the exact > name of the update." Unquote > > Hope this helps > > Pete > > > > "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message > news:uIvYZaB5CHA.2416@TK2MSFTNGP09.phx.gbl... > > Scott; > > Since you did not give specifics of your problem, I can only suggest > > you look here: > > http://v4.windowsupdate.microsoft.com/troubleshoot/ > > > > -- > > Jupiter Jones > > An easier way to read newsgroup messages: > > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp > > Please respond to newsgroup only for everyone's benefit. > > > > > > "scott" <scottpjanik@aol.com> wrote in message > > news:00b901c2e410$1956be00$a401280a@phx.gbl... > > > could anyone please tell me as how to fix the critical > > > updates install problem on the windows xp pro. thanks > > > > > >
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