Re: Critical Update - tips

From: Maurice N (maurice@mvps.org)
Date: 03/02/03 

From: "Maurice N" <maurice@mvps.org>
Date: Sun, 2 Mar 2003 11:30:39 -0600

khantessa wrote:
> I have same problem - unable to download recent Critical
> Update 811630 & recent Security Update. Both have failed
> many times. Unable to download & install any updates
> since 02/13/03. Please help and advise. thanks.
>> -----Original Message-----
>> My pc keeps download Critical Update 811630.. I got a
>> failure notice 17 times. Please help as what to do.
>> .
See my reply to Jean on "install failure", posted March 2.

On the download failure, you need to review these tips:
Take a few minutes & review all these items in your I.E. settings. Then retry. IF it fails, look at the contents of Windows Update.log , which would likely have an "Error" notation for the last session (at bottom of file).

Make very sure your pc has the correct & current date & local time. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)

You may get to the windows update site, but yet a setting in IE could be the blocker.
Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
If this box is empty, add at least one language -- your usual national language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
You may note, if the discussion bar is active, it would appear near the bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :
Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

*Uncheck* Require server verification. ( * OFF * )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)
 
4. Internet Explorer > Tools > Internet Options > Connections Tab
 Click on LAN Settings > * Uncheck* the Automatically detect settings.
 Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Click "Require server verification (https:) for all sites in this zone" to *clear* the selection.

 In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type http://*.microsoft.com (and then click Add )
http://www.download.windowsupdate.com (click Add)

http://v4.windowsupdate.microsoft.com

http://windowsupdate.microsoft.com

http://download.windowsupdate.com

  Click OK.

                                  - - - -
Make sure you are not *disabling* any scripting capabilities in I.E.

Recheck ActiveX acceptance. Instead of disable, try using "prompt".

On the SECURITY Tab > Custom level button > recheck all entries
under Settings. Review items that you may have disabled.

You need to be sure to delete your temp internet cache files on a regular & consistent basis.
I.E. Tools>Internet Options >Advanced --scroll list.
Advanced Tab>>Security sub-section:
"Enable" (click on to activate or tick) "Empty Temporary Internet Files folder when browser is closed".

Apply changes to I.E. & exit out of it. Retry Windows Update from the main Windows Start menus. 

-- 
Maurice N
MVP  Windows - Shell / User
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