xp problems, any advice?
From: Rusty (traction@cablespeed.com)
Date: 02/13/03
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From: Rusty <traction@cablespeed.com> Date: Wed, 12 Feb 2003 19:42:26 -0600
Hi,
Am brand new here, so if I'm treading in the wrong waters, please
forgive me. I need some advice regarding what the best thing to do is
given my situation. After returning from a week away from the house,
my cable modem responsiveness was very very slow. I quickly learned it
was possibly related to a network upgrade the provider was doing, so I
gave it a couple of days to work itself out...lo and behold, it remained
very slow...so my son loaded norton's systemworks 2003 on my system (I
had been using zonealarm (the free version)), and it quickly detected a
virus, and I BELIEVE it had to do with my windows update executable
file..It asked me if I wanted to quarantine the suspected trojan horse
virus which nortons did not have a fix to, and I said yes. So then I
tried my internet access to netscape, and even though I could surf the
web, I was then unable to download my web-based email..hmm, that blew me
away, so I decided to do a system restore, systematically backing up in
time, from 11 Feb to 1 Jan, and each time system restore told me it
could not revert back to a variety of dates...so I went clear back to 17
December, 2002, it restored fine, and web surfing and email are going
nice and fast...so here are the questions I have:
1- Should I go "back up" to 11 February, and get rid of both nortons and
the infected file?
2- Should I leave things back on my 17 December setting, re-load
software that I "lost" due to loading 17 December and continue from there?
3- Should I go back to 11 Feb and find out the specific file that was
infected according to Norton, research the ramifications on the web via
google or something, take the actions necessary, then re-start at 11 Feb?
4- Should I have my son re-load nortons for 17 decemeber and run virus
detect, windoctor etc? (btw windoctor found 147 medium fixes that were
needed on xp for the 11 February timeframe)
And one thing I forgot to mention , my wife received an email from a
friend stating she quite possibly spread a virus recently, emails which
I have deleted thus I can't pinpoint what she thinks might have occurred..
Please help if ya can, I would really appreciate it...
Thanks, Rusty
I realize there are no specific answers to these problems, but people
familiar with this might have some ideas on what the smart thing to do
is..right now things appear normal.
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