RE: Kazaa won't work
From: Jack Wang [MS] (jackwa@online.microsoft.com)
Date: 01/23/03
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From: jackwa@online.microsoft.com (Jack Wang [MS]) Date: Thu, 23 Jan 2003 06:20:23 GMT
Hi
I understand that the KaZaA program doesn't work in limited account. Also, I found
that the program may cause error in Windows XP. There may be some compatibility
issues here. I suggest you contact the manufacturer of the program directly for
help to update it and check if it works in limited user. For more information, please
refer to the following article.
324047 KaZaA Media Desktop May Cause an Error Message in Windows XP
http://support.microsoft.com/?id=324047
=============================================================
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
-------------------------------------------------------------------------------
SYMPTOMS
========
While you are running KaZaA Media Desktop by Sharman Networks, you may
receive an error message that is similar to the following message:
KaZaA has encountered a problem and needs to close. We apologize for
the inconvenience.
If the error message is still displayed and if you want to see the data that the
error report contains, click the "click here" link at the bottom of the message box.
You then see error signature information that may be similar to:
App name App version Module name Module version Offset
-----------------------------------------------------------------
kazaa.exe 1.6.1.0 kazaa.exe 1.6.1.0 00037f52
CAUSE
=====
This issue occurs because KaZaA Media Desktop version 1.6 by Sharman Networks
is not completely compatible with Windows XP.
RESOLUTION
==========
Microsoft recommends that you use the latest version of KaZaA Media Desktop.
Contact Sharman Networks to report this issue and to receive additional support.
MORE INFORMATION
================
As of June 4, 2002, the latest version of KaZaA Media Desktop is version 1.7.1.
KaZaA Media Desktop updates from Sharman Networks are available by visiting the
following third-party Web site:
http://download.com.com/3000-2166-10049974.html?
part=kazaaandsubj=dlpage
For additional information about Sharman Networks, visit the following Sharman
Networks Web site:
http://www.kazaa.com/en/index.htm: http://www.kazaa.com/en/index.htm
Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
For information about how to contact Sharman Networks, click the appropriate
article number in the following list to view the article in the Microsoft Knowledge
Base:
KBLink:65416.KB.EN-US: Hardware and Software Third-Party Vendor
Contact List, A-K
KBLink:60781.KB.EN-US: Hardware and Software Third-Party Vendor
Contact List, L-P
KBLink:60782.KB.EN-US: Hardware and Software Third-Party Vendor
Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty, implied
or otherwise, regarding the performance or reliability of these products.
Have a nice day!
Sincerely,
Jack Wang
Microsoft Online Support Professional
Get Secure! - www.microsoft.com/security
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=====================================================
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--------------------
|From: Cloning is fun <nobody@nowhere.com>
|Newsgroups: microsoft.public.windowsxp.security_admin
|Subject: Kazaa won't work
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|I am the administrator of XP Pro Computer. Trying to set up Kazaa for
|my kids. Am able to put icons, etc on desktop and program starts ok but
|when song selected says that it has "failed." I have given permissions
|and shared the file with them etc. Kazaa works ok for me in the
|administrator account but won't work for the limited users account. Any
|help would be appreciated!
|
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