RE: "Windows Upate Error"

From: Kyle Cui [MSFT] (kylecui@online.microsoft.com)
Date: 01/08/03 

From: kylecui@online.microsoft.com (Kyle Cui [MSFT])
Date: Wed, 08 Jan 2003 02:23:07 GMT

Hi Tim,

Since this issue can be caused by the damaged log file in the catroot2
folder, and system can recreate this folder by itself, I suggest you
temporarily rename this folder and then restart the computer.

If this issue still occurs when we go to Windows Update, let's try the
following steps:

Step1. Clear Internet Explorer Cache
======================
1. Close all running programs.
2. Click Start->Run, type in "Cmd" (Without the quotation marks), and click
OK.
3. Type the following commands, and press Enter after each line.

Cd local settings
Rd temp /s
Rd History /s
Rd Tempor~1 /s

NOTES: If you are prompted to answer y or n, answer Y; if you receive "The
process cannot access the file because it is used by another process" error
message, it is normal, please ignore it.

Exit

4. Please restart the computer and check if this issue still occurs.

Step2. Remove the Windows Update ActiveX controls:
======================
1. Click Start, then click Search, and then click For Files or Folders.
Search for the files named iuctl.dll and iuengine.dll
2. Once these files are found, delete them from your system's
"C:\Windows\System32\dllcache" location.
3. Delete any other copies of these files from any other folder except from
the folder C:\Windows\System32.
4. After you have deleted all other copies of these files, delete them from
the "C:\Windows\System32" folder.
5. You will be prompted by System File Protection to insert the Windows XP
installation CD-ROM. Click Cancel. (You will download newer versions of the
files from the Windows Update Site).
6. When you see the prompt "Keep these unrecognized file versions," click
Yes.
7. Return to the Windows Update Site and install new copies of the ActiveX
controls.

If this issue still occurs, please go to the following link to download
iuctl.cab.

"http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37372.61018
518852"

After downloading, please uncompress this file, and right-click the
iuctl.inf file and then click Install.

Regarding the VIA.INS file, since you indicate that you are unable to find
this file in the C:\Documents and Settings\All Users\Start
Menu\Programs\Startup folder, please make sure that you have enabled "Show
hidden files and folders". In case you have not enabled it, please click
Start->My Computer->Tools->Folder Options->View->Show hidden files and
folders->OK. After that, please check if we can find this file in the
C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder. If
we are still unable to find this folder, I suggest us simply use msconfig
utility to disable this item as workaround.

If you have any concerns, please feel free to post back. Thanks.

Regards,

Kyle Cui
kylecui@online.microsoft.com
Product Support Services
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Content-Class: urn:content-classes:message
| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| References: <01d901c2a618$27a0f100$d6f82ecf@TK2MSFTNGXA13>
<gNMOAx3pCHA.2248@cpmsftngxa09>
<014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
<026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
<Ho3ORpmqCHA.1488@cpmsftngxa06>
<079d01c2aade$2c5477b0$8af82ecf@TK2MSFTNGXA03>
<JAOuERzqCHA.1340@cpmsftngxa09>
<019001c2af37$695cd9b0$8df82ecf@TK2MSFTNGXA02>
<030001c2b1c7$1d712dc0$8df82ecf@TK2MSFTNGXA02>
<OyU50tjsCHA.2044@cpmsftngxa06>
<014801c2b501$5354db20$d5f82ecf@TK2MSFTNGXA12>
<rBJQwOUtCHA.2580@cpmsftngxa09>
| Subject: RE: "Windows Upate Error"
| Date: Tue, 7 Jan 2003 07:17:59 -0800
| Lines: 875
| Message-ID: <088801c2b65f$f695b570$d7f82ecf@TK2MSFTNGXA14>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcK2X/aVZw0uUT+rTq2aHssoYF7oNg==
| Newsgroups: microsoft.public.windowsxp.security_admin
| Path: cpmsftngxa09
| Xref: cpmsftngxa09 microsoft.public.windowsxp.security_admin:40142
| NNTP-Posting-Host: TK2MSFTNGXA14 10.40.1.166
| X-Tomcat-NG: microsoft.public.windowsxp.security_admin
|
| Hi Kyle,
|
| I have carried out the first five steps in your previous
| posting and now I recieve the following "Depending on
| your connection speed, this might take a minute. During
| this time, you may receive one or more security warnings.
| Review each security warning to ensure that the content
| is signed by Microsoft, and then click Yes to install the
| software." And that is it. Nothing more. The bar at the
| bottom of the window displays "Done" I have returned the
| CatRoot2 folder back to its original title, tried again
| and recieved the same message, as I did too when I tried
| it in a clean environment after accessing msconfig.
| Should I leave CatRoot2 folder with its origianl name now
| or return it to catroot2old as you suggested even though
| it seems to have no benefit?
|
| Regarding the Broadband issue the item was located in
| Documents & Settings\All Users\Start
| Menu\Programs\Startup\VIA.INS. VIA.INS however is nowhere
| to be seen, so cannot be erased. It does not appear to be
| a hidden folder either.
|
| Thanks again for your help and look forward to hearing
| from you soon.
|
| Tim.
|
|
| >-----Original Message-----
| >Hi Tim,
| >
| >Regarding the Windows Update issue, please try the
| following steps:
| >========
| >1. Click Start->My Computer, and then browse to the
| following location:
| >2. C:\WINDOWS\System32\
| >3. Right-click the Catroot2 folder, and then click
| Rename.
| >4. Type catroot2old, and then click OK.
| >5. Go to Windows Update and check if this issue
| still occurs.
| >
| >Regarding the Broadband issue, please check the location
| of the item in
| >Msconfig utility, which cause this issue. If the
| location is Common
| >Startup, we can just remove it from Startup menu. To do
| so, please click
| >Start->All Programs->Startup, right-click the item and
| then click Delete.
| >If the location is
| HKLM\Software\Microsoft\Windows\CurrentVersion\Run,
| >please remove this item from Registry. To do so, please
| follow the steps:
| >========
| >
| >WARNING: Using Registry Editor incorrectly can cause
| serious problems that
| >may require you to reinstall Windows. Microsoft cannot
| guarantee that
| >problems resulting from the incorrect use of Registry
| Editor can be solved.
| >Use Registry Editor at your own risk.
| >
| >1. Click Start->Run, type "regedit" without the
| quotation marks and then
| >press Enter.
| >2. Locate the following registry key:
| >3.
| HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr
| entVersion\Run
| >4. In the right pane, right-click the entry which
| cause this issue, and
| >then click Delete.
| >
| >If you have any further concerns, please feel free to
| post back.
| >
| >Thanks & Regards,
| >
| >Kyle Cui
| >kylecui@online.microsoft.com
| >Product Support Services
| >Microsoft Corporation
| >
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| References: <01d901c2a618$27a0f100
| $d6f82ecf@TK2MSFTNGXA13>
| ><gNMOAx3pCHA.2248@cpmsftngxa09>
| ><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
| ><026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
| ><Ho3ORpmqCHA.1488@cpmsftngxa06>
| ><079d01c2aade$2c5477b0$8af82ecf@TK2MSFTNGXA03>
| ><JAOuERzqCHA.1340@cpmsftngxa09>
| ><019001c2af37$695cd9b0$8df82ecf@TK2MSFTNGXA02>
| ><030001c2b1c7$1d712dc0$8df82ecf@TK2MSFTNGXA02>
| ><OyU50tjsCHA.2044@cpmsftngxa06>
| >| Subject: RE: "Windows Upate Error"
| >| Date: Sun, 5 Jan 2003 13:28:01 -0800
| >| Lines: 658
| >| Message-ID: <014801c2b501$5354db20
| $d5f82ecf@TK2MSFTNGXA12>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE
| V5.50.4910.0300
| >| Thread-Index: AcK1AVNS93jn9h1vTjqJ696M8SYb0Q==
| >| Newsgroups: microsoft.public.windowsxp.security_admin
| >| Path: cpmsftngxa06
| >| Xref: cpmsftngxa06
| microsoft.public.windowsxp.security_admin:41855
| >| NNTP-Posting-Host: TK2MSFTNGXA12 10.40.1.164
| >| X-Tomcat-NG: microsoft.public.windowsxp.security_admin
| >|
| >| Hi Kyle,
| >|
| >| Thanks for the reply. You are correct in your previous
| >| message concerning the following: "According to your
| >| post, I understand that when you clean boot the
| computer
| >| >and go to Windows Update, you receive the following
| >| error message:
| >| >
| >| >There are no updates available at this time
| >| >There are no updates available for your computer.
| Please
| >| check back later."
| >|
| >|
| >| My time zone settings are right to my location - GMT.
| >| Time is correct too.
| >|
| >| Concerning the Broadband issue: In the clean
| environment
| >| (which all the tests were carried out under) it was no
| >| longer a problem. I looked in the startup menu (after
| >| msconfig being entered) and there seemed to be
| remnants
| >| of an old dial up connection. I unticked it and the
| >| problem is solved. Horah! One thing will now make your
| >| life easier! How I do remove it completely so it no
| >| longer appears in the menu at all?
| >|
| >| Thanks for your help and look forward to hearing from
| you
| >| for further advice.
| >|
| >|
| >| Best Wishes,
| >|
| >|
| >| Tim.
| >|
| >| >-----Original Message-----
| >| >Hi Tim,
| >| >
| >| >According to your post, I understand that when you
| clean
| >| boot the computer
| >| >and go to Windows Update, you receive the following
| >| error message:
| >| >
| >| >There are no updates available at this time
| >| >There are no updates available for your computer.
| Please
| >| check back later.
| >| >
| >| >If I misunderstood your concerns, please let me know.
| >| >
| >| >This issue can be caused by incorrect date/time and
| time
| >| zone settings.
| >| >Please check these setting on your computer and then
| >| check if this issue
| >| >still occurs.
| >| >
| >| >NOTE: Please perform the test in the clean
| environment.
| >| >
| >| >Regarding the BroadBand issue, please check if this
| >| issue also occurs in
| >| >the clean environment. Thanks.
| >| >
| >| >Happy New Year!
| >| >
| >| >Regards,
| >| >
| >| >Kyle Cui
| >| >kylecui@online.microsoft.com
| >| >Product Support Services
| >| >Microsoft Corporation
| >| >
| >| >This posting is provided "AS IS" with no warranties,
| and
| >| confers no rights.
| >| >
| >| >--------------------
| >| >| Content-Class: urn:content-classes:message
| >| >| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| References: <01d901c2a618$27a0f100
| >| $d6f82ecf@TK2MSFTNGXA13>
| >| ><gNMOAx3pCHA.2248@cpmsftngxa09>
| >| ><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
| >| ><026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
| >| ><Ho3ORpmqCHA.1488@cpmsftngxa06>
| >| ><079d01c2aade$2c5477b0$8af82ecf@TK2MSFTNGXA03>
| >| ><JAOuERzqCHA.1340@cpmsftngxa09>
| >| ><019001c2af37$695cd9b0$8df82ecf@TK2MSFTNGXA02>
| >| >| Subject: RE: "Windows Upate Error"
| >| >| Date: Wed, 1 Jan 2003 10:53:47 -0800
| >| >| Lines: 491
| >| >| Message-ID: <030001c2b1c7$1d712dc0
| >| $8df82ecf@TK2MSFTNGXA02>
| >| >| MIME-Version: 1.0
| >| >| Content-Type: text/plain;
| >| >| charset="iso-8859-1"
| >| >| Content-Transfer-Encoding: 7bit
| >| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| V5.50.4910.0300
| >| >| Thread-Index: AcKxxx1xy657IssdSxOhy+9jTaqmLA==
| >| >| Newsgroups:
| microsoft.public.windowsxp.security_admin
| >| >| NNTP-Posting-Host: TK2MSFTNGXA02 10.40.1.51
| >| >| Path: cpmsftngxa06!TK2MSFTNGP08!cpmsftngxa09
| >| >| Xref: cpmsftngxa06
| >| microsoft.public.windowsxp.security_admin:41190
| >| >| X-Tomcat-NG:
| microsoft.public.windowsxp.security_admin
| >| >|
| >| >| Hi Kyle.
| >| >|
| >| >| Happy New Year to you! Hope you had a good one.
| >| >|
| >| >| A degree of success! Concerning the two tests you
| >| >| recommended in your last message. The first one
| >| produced
| >| >| no success, but the second one did. I did however
| try
| >| >| this second test when I first had trouble, before I
| >| >| contacted you, with no success. I didn't however
| >| perform
| >| >| the first test. Could my success be a result of
| >| >| performing both of your recommendations together?
| The
| >| XP
| >| >| firewall now remains off. When returned to normal
| >| startup
| >| >| the problem remains, obviously.
| >| >|
| >| >| When I run Update after peforming your second test,
| I
| >| am
| >| >| told that there are no updates for my machine. Is
| this
| >| >| correct? I have always known a list of non-critical
| >| >| updates which one can choose to install, and as SP1
| is
| >| >| not installed should it not be encouraging me to
| >| install
| >| >| it? Saying this there are still a list of SP1
| >| components
| >| >| in the Add/Remove menu; although I did a System
| >| Restore
| >| >| to remove SP1. I was surprised that there were no
| >| updates
| >| >| to install. Could you please advise on this as also
| my
| >| >| next move. Thanks. I have tried too to remove the
| SP1
| >| >| components using Add/Remove, but after doing so
| >| Windows
| >| >| Update still did not work; so I did a System
| Restore
| >| to
| >| >| return them, as their presence seemed to not be a
| >| problem
| >| >| (I hope all that makes sense).
| >| >|
| >| >| There is another small question I have too. It is
| not
| >| a
| >| >| problem, but I have a BroadBand connection, and
| every
| >| >| time I start my machine I am told that I am going
| to
| >| >| change my internet settings and do I want to
| continue.
| >| So
| >| >| I click yes each time and all goes ok. Is there a
| way
| >| of
| >| >| stopping this question from occuring each time I
| turn
| >| on
| >| >| my machine?
| >| >|
| >| >| Thanks for your help once again. Look forward to
| >| hearing
| >| >| from you.
| >| >|
| >| >|
| >| >| Tim.
| >| >|
| >| >| >-----Original Message-----
| >| >| >Hi Kyle.
| >| >| >
| >| >| >Thanks for that. I have been away for the festive
| >| period
| >| >| >and just got back (hope yours was good!). Will get
| >| onto
| >| >| >your suggestions this week and then get back to
| you.
| >| >| >Thanks for your help again.
| >| >| >
| >| >| >Tim.
| >| >| >>-----Original Message-----
| >| >| >>Hi Tim,
| >| >| >>
| >| >| >>Let's try the following tests and then check if
| this
| >| >| >issue still occurs:
| >| >| >>========
| >| >| >>Test1. Turn off the Internet Connection Firewall
| >| (ICF)
| >| >| >feature:
| >| >| >>====
| >| >| >>1. Click Start->Run, type "ncpa.cpl" without
| the
| >| >| >quotation marks, and then
| >| >| >>press Enter.
| >| >| >>2. Right-click the connection that you use
| for the
| >| >| >Internet, and then click
| >| >| >>Properties.
| >| >| >>3. Click the Advanced tab.
| >| >| >>4. Click to clear the "Protect my computer
| and
| >| >| >network by limiting or
| >| >| >>preventing access to this computer from the
| >| Internet"
| >| >| >check box.
| >| >| >>5. After that, please check if this issue
| persists.
| >| >| >>
| >| >| >>Test2. Perform a clean boot:
| >| >| >>====
| >| >| >>NOTE: You must be logged on as an administrator
| or a
| >| >| >member of the
| >| >| >>Administrators group in to complete this
| procedure.
| >| If
| >| >| >your computer is
| >| >| >>connected to a network, network policy settings
| may
| >| >| also
| >| >| >prevent you from
| >| >| >>completing this procedure.
| >| >| >>
| >| >| >>1. Click Start, click Run, type "msconfig"
| (without
| >| >| >the quotation marks) in
| >| >| >>the Open box, and then click OK.
| >| >| >>2. In the Startup tab, click the "Disable
| All"
| >| >| >button.
| >| >| >>3. In the Services tab, check the "Hide All
| >| >| >Microsoft Services" checkbox,
| >| >| >>and then click the "Disable All" button.
| >| >| >>4. Click OK and restart your computer.
| >| >| >>
| >| >| >>After restarting your system, please check if
| this
| >| >| issue
| >| >| >occurs again.
| >| >| >>
| >| >| >>NOTE: To exit the clean environment and return to
| >| >| Normal
| >| >| >Mode, please
| >| >| >>follow these steps.
| >| >| >>====
| >| >| >>1. Click Start, click Run, type "msconfig"
| (without
| >| >| >the quotation marks) in
| >| >| >>the Open box, and then click OK.
| >| >| >>2. On the General tab, click "Normal
| Startup - load
| >| >| >all device drivers and
| >| >| >>services".
| >| >| >>3. Click OK. Click Restart when you are
| prompted to
| >| >| >restart your computer.
| >| >| >>
| >| >| >>If you have any concerns, please feel free to
| post
| >| back.
| >| >| >>
| >| >| >>Merry Christmas!
| >| >| >>
| >| >| >>Regards,
| >| >| >>
| >| >| >>Kyle Cui
| >| >| >>kylecui@online.microsoft.com
| >| >| >>Product Support Services
| >| >| >>Microsoft Corporation
| >| >| >>
| >| >| >>This posting is provided "AS IS" with no
| warranties,
| >| >| and
| >| >| >confers no rights.
| >| >| >>
| >| >| >>--------------------
| >| >| >>| Content-Class: urn:content-classes:message
| >| >| >>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| >>| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| >>| References: <01d901c2a618$27a0f100
| >| >| >$d6f82ecf@TK2MSFTNGXA13>
| >| >| >><gNMOAx3pCHA.2248@cpmsftngxa09>
| >| >| >><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
| >| >| >><026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
| >| >| >><Ho3ORpmqCHA.1488@cpmsftngxa06>
| >| >| >>| Subject: RE: "Windows Upate Error"
| >| >| >>| Date: Mon, 23 Dec 2002 15:51:12 -0800
| >| >| >>| Lines: 277
| >| >| >>| Message-ID: <079d01c2aade$2c5477b0
| >| >| >$8af82ecf@TK2MSFTNGXA03>
| >| >| >>| MIME-Version: 1.0
| >| >| >>| Content-Type: text/plain;
| >| >| >>| charset="iso-8859-1"
| >| >| >>| Content-Transfer-Encoding: 7bit
| >| >| >>| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| >>| X-MimeOLE: Produced By Microsoft MimeOLE
| >| >| >V5.50.4910.0300
| >| >| >>| Thread-Index: AcKq3ixUryzIiodxT1+Y58x1vBs8fw==
| >| >| >>| Newsgroups:
| >| microsoft.public.windowsxp.security_admin
| >| >| >>| NNTP-Posting-Host: TK2MSFTNGXA03 10.40.1.48
| >| >| >>| Path: cpmsftngxa06!TK2MSFTNGP08!cpmsftngxa09
| >| >| >>| Xref: cpmsftngxa06
| >| >| >microsoft.public.windowsxp.security_admin:40043
| >| >| >>| X-Tomcat-NG:
| >| microsoft.public.windowsxp.security_admin
| >| >| >>|
| >| >| >>| Hi Kyle,
| >| >| >>|
| >| >| >>| Have done as you suggested but still no luck.
| >| After
| >| >| >>| installing IE6 SP1 it removed all IE icons so I
| >| could
| >| >| >not
| >| >| >>| activate it! Tested Win Update by accessing it
| >| direct
| >| >| >>| from the Sart menu though, and still no joy.
| Have
| >| >| also
| >| >| >>| done a System Restore to revert to previous IE6
| >| (with
| >| >| >>| icons). Sorry about this, hope to hear from you
| >| soon.
| >| >| >>| Thanks for the help again.
| >| >| >>|
| >| >| >>| Tim.
| >| >| >>| >-----Original Message-----
| >| >| >>| >Hi Tim,
| >| >| >>| >
| >| >| >>| >According to your post, I understand that this
| >| issue
| >| >| >>| disappears after we
| >| >| >>| >installed the Windows XP SP1 update. However,
| the
| >| >| >>| Windows XP SP1 update
| >| >| >>| >caused other issues and you removed this
| update
| >| from
| >| >| >>| your computer.
| >| >| >>| >
| >| >| >>| >Therefore, I would like to suggest you try the
| >| >| >following
| >| >| >>| methods:
| >| >| >>| >====
| >| >| >>| >
| >| >| >>| >Method1. Remove any Internet Security/Firewall
| >| >| >software,
| >| >| >>| such as
| >| >| >>| >Ad-Filters, ZoneAlarm.
| >| >| >>| >
| >| >| >>| >Method2. Try to install Internet Explorer 6
| SP1.
| >| To
| >| >| >>| download and install
| >| >| >>| >Internet Explorer 6 SP1, please go to the
| >| following
| >| >| >link:
| >| >| >>| >
| >| >| >>|
| >| >|
| >|
| >>http://www.microsoft.com/windows/ie/downloads/critical/i
| >| >| e
| >| >| >>| 6sp1/download.asp
| >| >| >>| >
| >| >| >>| >NOTE: If you have install Internet Explorer 6
| >| SP1,
| >| >| >>| please reinstall it.
| >| >| >>| >
| >| >| >>| >If you have any concerns, please feel free to
| >| post
| >| >| >back.
| >| >| >>| >
| >| >| >>| >Regards,
| >| >| >>| >
| >| >| >>| >Kyle Cui
| >| >| >>| >kylecui@online.microsoft.com
| >| >| >>| >Product Support Services
| >| >| >>| >Microsoft Corporation
| >| >| >>| >
| >| >| >>| >This posting is provided "AS IS" with no
| >| warranties,
| >| >| >and
| >| >| >>| confers no rights.
| >| >| >>| >
| >| >| >>| >--------------------
| >| >| >>| >| Content-Class: urn:content-classes:message
| >| >| >>| >| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| >>| >| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| >>| >| References: <01d901c2a618$27a0f100
| >| >| >>| $d6f82ecf@TK2MSFTNGXA13>
| >| >| >>| ><gNMOAx3pCHA.2248@cpmsftngxa09>
| >| >| >>| ><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
| >| >| >>| >| Subject: RE: "Windows Upate Error"
| >| >| >>| >| Date: Sun, 22 Dec 2002 09:15:38 -0800
| >| >| >>| >| Lines: 172
| >| >| >>| >| Message-ID: <026201c2a9dd$bf6a5a80
| >| >| >>| $89f82ecf@TK2MSFTNGXA01>
| >| >| >>| >| MIME-Version: 1.0
| >| >| >>| >| Content-Type: text/plain;
| >| >| >>| >| charset="iso-8859-1"
| >| >| >>| >| Content-Transfer-Encoding: 7bit
| >| >| >>| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| >>| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| >| >>| V5.50.4910.0300
| >| >| >>| >| Thread-Index:
| AcKp3b9qH5yiXX3dT/GAVZT1ZHhyGg==
| >| >| >>| >| Newsgroups:
| >| >| >microsoft.public.windowsxp.security_admin
| >| >| >>| >| NNTP-Posting-Host: TK2MSFTNGXA01 10.40.1.47
| >| >| >>| >| Path: cpmsftngxa06!cpmsftngxa10!cpmsftngxa09
| >| >| >>| >| Xref: cpmsftngxa06
| >| >| >>| microsoft.public.windowsxp.security_admin:39862
| >| >| >>| >| X-Tomcat-NG:
| >| >| >microsoft.public.windowsxp.security_admin
| >| >| >>| >|
| >| >| >>| >| Hello Kyle.
| >| >| >>| >|
| >| >| >>| >| I am a happy man no longer. SP1 caused so
| many
| >| >| >>| problems
| >| >| >>| >| with Microsoft Flight Simulator and another
| >| >| >graphics
| >| >| >>| >| programme I did a System Restore and am now
| >| >| running
| >| >| >>| >| without it again, so am back to the original
| >| >| >problem
| >| >| >>| of
| >| >| >>| >| no access to Windows Update. Just thought I
| >| should
| >| >| >>| keep
| >| >| >>| >| you in informed. Look forward to hearing
| your
| >| >| >thoughts
| >| >| >>| >| soon. Thanks for your help once again.
| >| >| >>| >|
| >| >| >>| >| Tim.
| >| >| >>| >| >-----Original Message-----
| >| >| >>| >| >Hi Kyle,
| >| >| >>| >| >
| >| >| >>| >| >Thanks for your help. I am a happy man once
| >| >| again!
| >| >| >It
| >| >| >>| >| all
| >| >| >>| >| >works fine after SP1 installation. There is
| a
| >| >| >problem
| >| >| >>| >| >though which occured after I installed SP1
| a
| >| >| month
| >| >| >>| ago.
| >| >| >>| >| >Because of this I uninstalled SP1 until I
| >| could
| >| >| >find
| >| >| >>| a
| >| >| >>| >| >solution. I run Microsoft Flight Simulator
| >| 2002,
| >| >| >and
| >| >| >>| >| when
| >| >| >>| >| >I begin a flight the "Brakes are on"
| message
| >| at
| >| >| >the
| >| >| >>| >| >bottom of the screen is slightly blurred.
| Also
| >| >| >>| (when 'in
| >| >| >>| >| >flight') I go to access the options menu at
| >| the
| >| >| >top
| >| >| >>| of
| >| >| >>| >| >the screen using the Alt key nothing
| happens.
| >| It
| >| >| >does
| >| >| >>| >| >seem that the options are there and the
| game
| >| is
| >| >| >>| running
| >| >| >>| >| >correctly, (for it pauses as it should) but
| >| they
| >| >| >are
| >| >| >>| not
| >| >| >>| >| >shown on the screen. I think this is the
| case
| >| >| >because
| >| >| >>| >| >when I use CTRL C to end the game, it does
| so
| >| >| >>| correctly.
| >| >| >>| >| >Could you advise please? Thanks for help so
| >| far.
| >| >| >My
| >| >| >>| >| >machine hopefully is ok again now.
| >| >| >>| >| >
| >| >| >>| >| >Thanks for your help.
| >| >| >>| >| >
| >| >| >>| >| >
| >| >| >>| >| >Tim.
| >| >| >>| >| >
| >| >| >>| >| >
| >| >| >>| >| >>-----Original Message-----
| >| >| >>| >| >>Hi Tim,
| >| >| >>| >| >>
| >| >| >>| >| >>Based on my experience, this issue can be
| >| caused
| >| >| >by
| >| >| >>| the
| >| >| >>| >| >damaged temporary
| >| >| >>| >| >>Internet files in your system. Please
| clear
| >| the
| >| >| >>| >| >temporary files including
| >| >| >>| >| >>all offline content. To do so, you need to
| >| >| follow
| >| >| >>| these
| >| >| >>| >| >steps:
| >| >| >>| >| >>========
| >| >| >>| >| >>1. Open Internet Explorer and click
| Tools->
| >| >| >Internet
| >| >| >>| >| >Options
| >| >| >>| >| >>2. In the Temporary Internet Files
| section
| >| >| >in the
| >| >| >>| >| >General tab, Click Delete
| >| >| >>| >| >>Files.
| >| >| >>| >| >>3. Check the Delete all Offline
| content
| >| >| >checkbox and
| >| >| >>| >| >click OK.
| >| >| >>| >| >>4. In the History section, Click
| Clear
| >| >| >History and
| >| >| >>| >| >click OK.
| >| >| >>| >| >>5. Click the Delete Cookies button
| and click
| >| >| >OK.
| >| >| >>| >| >>6. Click the "Settings" button in
| the
| >| >| >Temporary
| >| >| >>| >| >Internet Files area.
| >| >| >>| >| >>7. Click the View Files button, and
| then
| >| >| >remove all
| >| >| >>| >| >the files in the
| >| >| >>| >| >>"Temporary Internet Files" folder. Then
| close
| >| >| the
| >| >| >>| >| folder.
| >| >| >>| >| >>8. Click the View Objects button,
| and then
| >| >| >remove
| >| >| >>| >| >all the objects.
| >| >| >>| >| >>9. Click OK twice to close the
| dialog boxes.
| >| >| >>| >| >>
| >| >| >>| >| >>If this issue still occurs, we may need to
| >| >| >install
| >| >| >>| >| >Windows XP SP1. To do
| >| >| >>| >| >>so, please refer to the following steps:
| >| >| >>| >| >>========
| >| >| >>| >| >>
| >| >| >>| >| >>Step1. In order to protect your files and
| >| >| >settings,
| >| >| >>| >| >please create a System
| >| >| >>| >| >>Restore point to save the current settings:
| >| >| >>| >| >>====
| >| >| >>| >| >>1. Before you start, please close
| all open
| >| >| >files and
| >| >| >>| >| >close all open
| >| >| >>| >| >>programs.
| >| >| >>| >| >>2. Click Start-> All Programs-
| >Accessories-
| >| >| >>System
| >| >| >>| >| >Tools.
| >| >| >>| >| >>3. Click "System Restore". The
| System
| >| >| >Restore user
| >| >| >>| >| >interface should appear.
| >| >| >>| >| >>4. Select "Create a restore point",
| and
| >| >| >click Next.
| >| >| >>| >| >>5. Type the name for the restore
| point, and
| >| >| >click
| >| >| >>| >| >Create.
| >| >| >>| >| >>6. Click Close to end the process.
| >| >| >>| >| >>
| >| >| >>| >| >>Step2. Please go to the following link to
| >| >| >download
| >| >| >>| and
| >| >| >>| >| >install the Windows
| >| >| >>| >| >>XP SP1 update.
| >| >| >>| >| >>
| >| >| >>| >| >>NOTE: Be sure to include all text between
| the
| >| >| >>| quotation
| >| >| >>| >| >marks. You may copy
| >| >| >>| >| >>the whole link below between the quotation
| >| marks
| >| >| >>| >| >(without quotation marks)
| >| >| >>| >| >>to the address bar in Internet Explorer
| (IE)
| >| and
| >| >| >>| then
| >| >| >>| >| >press Enter.
| >| >| >>| >| >>
| >| >| >>| >|
| >| >>"http://www.microsoft.com/downloads/release.asp?
| >| >| >>| >| >ReleaseID=44157&area=search&
| >| >| >>| >| >>ordinal=1"
| >| >| >>| >| >>
| >| >| >>| >| >>After installation of the Windows XP SP1
| >| update,
| >| >| >>| please
| >| >| >>| >| >check if Windows
| >| >| >>| >| >>Update works properly.
| >| >| >>| >| >>
| >| >| >>| >| >>If you have any further concerns, please
| feel
| >| >| >free
| >| >| >>| to
| >| >| >>| >| >post back.
| >| >| >>| >| >>
| >| >| >>| >| >>Regards,
| >| >| >>| >| >>
| >| >| >>| >| >>Kyle Cui
| >| >| >>| >| >>
| >| >| >>| >| >>kylecui@online.microsoft.com
| >| >| >>| >| >>Product Support Services
| >| >| >>| >| >>Microsoft Corporation
| >| >| >>| >| >>
| >| >| >>| >| >>This posting is provided "AS IS" with no
| >| >| >warranties,
| >| >| >>| >| and
| >| >| >>| >| >confers no rights.
| >| >| >>| >| >>--------------------
| >| >| >>| >| >>| Content-Class: urn:content-
| classes:message
| >| >| >>| >| >>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| >| >| >>| >| >>| Sender: "Tim"
| <mrhide@grenoble.vianw.co.uk>
| >| >| >>| >| >>| Subject: "Windows Upate Error"
| >| >| >>| >| >>| Date: Tue, 17 Dec 2002 14:03:39 -0800
| >| >| >>| >| >>| Lines: 17
| >| >| >>| >| >>| Message-ID: <01d901c2a618$27a0f100
| >| >| >>| >| >$d6f82ecf@TK2MSFTNGXA13>
| >| >| >>| >| >>| MIME-Version: 1.0
| >| >| >>| >| >>| Content-Type: text/plain;
| >| >| >>| >| >>| charset="iso-8859-1"
| >| >| >>| >| >>| Content-Transfer-Encoding: 7bit
| >| >| >>| >| >>| X-Newsreader: Microsoft CDO for Windows
| 2000
| >| >| >>| >| >>| Thread-Index:
| >| AcKmGCeg3N9Rl/MYTFWXawgUcErg1w==
| >| >| >>| >| >>| X-MimeOLE: Produced By Microsoft MimeOLE
| >| >| >>| >| >V5.50.4910.0300
| >| >| >>| >| >>| Newsgroups:
| >| >| >>| microsoft.public.windowsxp.security_admin
| >| >| >>| >| >>| NNTP-Posting-Host: TK2MSFTNGXA13
| 10.40.1.165
| >| >| >>| >| >>| Path: cpmsftngxa06!TK2MSFTNGP08!
| cpmsftngxa09
| >| >| >>| >| >>| Xref: cpmsftngxa06
| >| >| >>| >|
| >microsoft.public.windowsxp.security_admin:39260
| >| >| >>| >| >>| X-Tomcat-NG:
| >| >| >>| microsoft.public.windowsxp.security_admin
| >| >| >>| >| >>|
| >| >| >>| >| >>| Hi.
| >| >| >>| >| >>|
| >| >| >>| >| >>| I wonder if anybody has experienced the
| >| same
| >| >| >>| problem
| >| >| >>| >| >as
| >| >| >>| >| >>| me with Windows Update XP Home. When I
| try
| >| to
| >| >| >run
| >| >| >>| >| >Windows
| >| >| >>| >| >>| Update I receive the following "Windows
| >| Update
| >| >| >has
| >| >| >>| >| >>| encoutered an error and cannot display
| the
| >| >| >>| requested
| >| >| >>| >| >>| page."
| >| >| >>| >| >>|
| >| >| >>| >| >>| Automatic Update no longer works and I
| am
| >| no
| >| >| >>| longer
| >| >| >>| >| >able
| >| >| >>| >| >>| to download Updates manually.
| >| >| >>| >| >>|
| >| >| >>| >| >>| Can anybody help solve this?
| >| >| >>| >| >>|
| >| >| >>| >| >>| Thanks in advance for all help.
| >| >| >>| >| >>|
| >| >| >>| >| >>|
| >| >| >>| >| >>| Tim.
| >| >| >>| >| >>|
| >| >| >>| >| >>
| >| >| >>| >| >>.
| >| >| >>| >| >>
| >| >| >>| >| >.
| >| >| >>| >| >
| >| >| >>| >|
| >| >| >>| >
| >| >| >>| >.
| >| >| >>| >
| >| >| >>|
| >| >| >>
| >| >| >>.
| >| >| >>
| >| >| >.
| >| >| >
| >| >|
| >| >
| >| >.
| >| >
| >|
| >
| >.
| >
|

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