RE: "Windows Upate Error"

From: Tim (mrhide@grenoble.vianw.co.uk)
Date: 01/01/03 

From: "Tim" <mrhide@grenoble.vianw.co.uk>
Date: Wed, 1 Jan 2003 10:53:47 -0800

Hi Kyle.

Happy New Year to you! Hope you had a good one.

A degree of success! Concerning the two tests you
recommended in your last message. The first one produced
no success, but the second one did. I did however try
this second test when I first had trouble, before I
contacted you, with no success. I didn't however perform
the first test. Could my success be a result of
performing both of your recommendations together? The XP
firewall now remains off. When returned to normal startup
the problem remains, obviously.

When I run Update after peforming your second test, I am
told that there are no updates for my machine. Is this
correct? I have always known a list of non-critical
updates which one can choose to install, and as SP1 is
not installed should it not be encouraging me to install
it? Saying this there are still a list of SP1 components
in the Add/Remove menu; although I did a System Restore
to remove SP1. I was surprised that there were no updates
to install. Could you please advise on this as also my
next move. Thanks. I have tried too to remove the SP1
components using Add/Remove, but after doing so Windows
Update still did not work; so I did a System Restore to
return them, as their presence seemed to not be a problem
(I hope all that makes sense).

There is another small question I have too. It is not a
problem, but I have a BroadBand connection, and every
time I start my machine I am told that I am going to
change my internet settings and do I want to continue. So
I click yes each time and all goes ok. Is there a way of
stopping this question from occuring each time I turn on
my machine?

Thanks for your help once again. Look forward to hearing
from you.

Tim.

>-----Original Message-----
>Hi Kyle.
>
>Thanks for that. I have been away for the festive period
>and just got back (hope yours was good!). Will get onto
>your suggestions this week and then get back to you.
>Thanks for your help again.
>
>Tim.
>>-----Original Message-----
>>Hi Tim,
>>
>>Let's try the following tests and then check if this
>issue still occurs:
>>========
>>Test1. Turn off the Internet Connection Firewall (ICF)
>feature:
>>====
>>1. Click Start->Run, type "ncpa.cpl" without the
>quotation marks, and then
>>press Enter.
>>2. Right-click the connection that you use for the
>Internet, and then click
>>Properties.
>>3. Click the Advanced tab.
>>4. Click to clear the "Protect my computer and
>network by limiting or
>>preventing access to this computer from the Internet"
>check box.
>>5. After that, please check if this issue persists.
>>
>>Test2. Perform a clean boot:
>>====
>>NOTE: You must be logged on as an administrator or a
>member of the
>>Administrators group in to complete this procedure. If
>your computer is
>>connected to a network, network policy settings may
also
>prevent you from
>>completing this procedure.
>>
>>1. Click Start, click Run, type "msconfig" (without
>the quotation marks) in
>>the Open box, and then click OK.
>>2. In the Startup tab, click the "Disable All"
>button.
>>3. In the Services tab, check the "Hide All
>Microsoft Services" checkbox,
>>and then click the "Disable All" button.
>>4. Click OK and restart your computer.
>>
>>After restarting your system, please check if this
issue
>occurs again.
>>
>>NOTE: To exit the clean environment and return to
Normal
>Mode, please
>>follow these steps.
>>====
>>1. Click Start, click Run, type "msconfig" (without
>the quotation marks) in
>>the Open box, and then click OK.
>>2. On the General tab, click "Normal Startup - load
>all device drivers and
>>services".
>>3. Click OK. Click Restart when you are prompted to
>restart your computer.
>>
>>If you have any concerns, please feel free to post back.
>>
>>Merry Christmas!
>>
>>Regards,
>>
>>Kyle Cui
>>kylecui@online.microsoft.com
>>Product Support Services
>>Microsoft Corporation
>>
>>This posting is provided "AS IS" with no warranties,
and
>confers no rights.
>>
>>--------------------
>>| Content-Class: urn:content-classes:message
>>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
>>| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
>>| References: <01d901c2a618$27a0f100
>$d6f82ecf@TK2MSFTNGXA13>
>><gNMOAx3pCHA.2248@cpmsftngxa09>
>><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
>><026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
>><Ho3ORpmqCHA.1488@cpmsftngxa06>
>>| Subject: RE: "Windows Upate Error"
>>| Date: Mon, 23 Dec 2002 15:51:12 -0800
>>| Lines: 277
>>| Message-ID: <079d01c2aade$2c5477b0
>$8af82ecf@TK2MSFTNGXA03>
>>| MIME-Version: 1.0
>>| Content-Type: text/plain;
>>| charset="iso-8859-1"
>>| Content-Transfer-Encoding: 7bit
>>| X-Newsreader: Microsoft CDO for Windows 2000
>>| X-MimeOLE: Produced By Microsoft MimeOLE
>V5.50.4910.0300
>>| Thread-Index: AcKq3ixUryzIiodxT1+Y58x1vBs8fw==
>>| Newsgroups: microsoft.public.windowsxp.security_admin
>>| NNTP-Posting-Host: TK2MSFTNGXA03 10.40.1.48
>>| Path: cpmsftngxa06!TK2MSFTNGP08!cpmsftngxa09
>>| Xref: cpmsftngxa06
>microsoft.public.windowsxp.security_admin:40043
>>| X-Tomcat-NG: microsoft.public.windowsxp.security_admin
>>|
>>| Hi Kyle,
>>|
>>| Have done as you suggested but still no luck. After
>>| installing IE6 SP1 it removed all IE icons so I could
>not
>>| activate it! Tested Win Update by accessing it direct
>>| from the Sart menu though, and still no joy. Have
also
>>| done a System Restore to revert to previous IE6 (with
>>| icons). Sorry about this, hope to hear from you soon.
>>| Thanks for the help again.
>>|
>>| Tim.
>>| >-----Original Message-----
>>| >Hi Tim,
>>| >
>>| >According to your post, I understand that this issue
>>| disappears after we
>>| >installed the Windows XP SP1 update. However, the
>>| Windows XP SP1 update
>>| >caused other issues and you removed this update from
>>| your computer.
>>| >
>>| >Therefore, I would like to suggest you try the
>following
>>| methods:
>>| >====
>>| >
>>| >Method1. Remove any Internet Security/Firewall
>software,
>>| such as
>>| >Ad-Filters, ZoneAlarm.
>>| >
>>| >Method2. Try to install Internet Explorer 6 SP1. To
>>| download and install
>>| >Internet Explorer 6 SP1, please go to the following
>link:
>>| >
>>|
>>http://www.microsoft.com/windows/ie/downloads/critical/i
e
>>| 6sp1/download.asp
>>| >
>>| >NOTE: If you have install Internet Explorer 6 SP1,
>>| please reinstall it.
>>| >
>>| >If you have any concerns, please feel free to post
>back.
>>| >
>>| >Regards,
>>| >
>>| >Kyle Cui
>>| >kylecui@online.microsoft.com
>>| >Product Support Services
>>| >Microsoft Corporation
>>| >
>>| >This posting is provided "AS IS" with no warranties,
>and
>>| confers no rights.
>>| >
>>| >--------------------
>>| >| Content-Class: urn:content-classes:message
>>| >| From: "Tim" <mrhide@grenoble.vianw.co.uk>
>>| >| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
>>| >| References: <01d901c2a618$27a0f100
>>| $d6f82ecf@TK2MSFTNGXA13>
>>| ><gNMOAx3pCHA.2248@cpmsftngxa09>
>>| ><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
>>| >| Subject: RE: "Windows Upate Error"
>>| >| Date: Sun, 22 Dec 2002 09:15:38 -0800
>>| >| Lines: 172
>>| >| Message-ID: <026201c2a9dd$bf6a5a80
>>| $89f82ecf@TK2MSFTNGXA01>
>>| >| MIME-Version: 1.0
>>| >| Content-Type: text/plain;
>>| >| charset="iso-8859-1"
>>| >| Content-Transfer-Encoding: 7bit
>>| >| X-Newsreader: Microsoft CDO for Windows 2000
>>| >| X-MimeOLE: Produced By Microsoft MimeOLE
>>| V5.50.4910.0300
>>| >| Thread-Index: AcKp3b9qH5yiXX3dT/GAVZT1ZHhyGg==
>>| >| Newsgroups:
>microsoft.public.windowsxp.security_admin
>>| >| NNTP-Posting-Host: TK2MSFTNGXA01 10.40.1.47
>>| >| Path: cpmsftngxa06!cpmsftngxa10!cpmsftngxa09
>>| >| Xref: cpmsftngxa06
>>| microsoft.public.windowsxp.security_admin:39862
>>| >| X-Tomcat-NG:
>microsoft.public.windowsxp.security_admin
>>| >|
>>| >| Hello Kyle.
>>| >|
>>| >| I am a happy man no longer. SP1 caused so many
>>| problems
>>| >| with Microsoft Flight Simulator and another
>graphics
>>| >| programme I did a System Restore and am now
running
>>| >| without it again, so am back to the original
>problem
>>| of
>>| >| no access to Windows Update. Just thought I should
>>| keep
>>| >| you in informed. Look forward to hearing your
>thoughts
>>| >| soon. Thanks for your help once again.
>>| >|
>>| >| Tim.
>>| >| >-----Original Message-----
>>| >| >Hi Kyle,
>>| >| >
>>| >| >Thanks for your help. I am a happy man once
again!
>It
>>| >| all
>>| >| >works fine after SP1 installation. There is a
>problem
>>| >| >though which occured after I installed SP1 a
month
>>| ago.
>>| >| >Because of this I uninstalled SP1 until I could
>find
>>| a
>>| >| >solution. I run Microsoft Flight Simulator 2002,
>and
>>| >| when
>>| >| >I begin a flight the "Brakes are on" message at
>the
>>| >| >bottom of the screen is slightly blurred. Also
>>| (when 'in
>>| >| >flight') I go to access the options menu at the
>top
>>| of
>>| >| >the screen using the Alt key nothing happens. It
>does
>>| >| >seem that the options are there and the game is
>>| running
>>| >| >correctly, (for it pauses as it should) but they
>are
>>| not
>>| >| >shown on the screen. I think this is the case
>because
>>| >| >when I use CTRL C to end the game, it does so
>>| correctly.
>>| >| >Could you advise please? Thanks for help so far.
>My
>>| >| >machine hopefully is ok again now.
>>| >| >
>>| >| >Thanks for your help.
>>| >| >
>>| >| >
>>| >| >Tim.
>>| >| >
>>| >| >
>>| >| >>-----Original Message-----
>>| >| >>Hi Tim,
>>| >| >>
>>| >| >>Based on my experience, this issue can be caused
>by
>>| the
>>| >| >damaged temporary
>>| >| >>Internet files in your system. Please clear the
>>| >| >temporary files including
>>| >| >>all offline content. To do so, you need to
follow
>>| these
>>| >| >steps:
>>| >| >>========
>>| >| >>1. Open Internet Explorer and click Tools->
>Internet
>>| >| >Options
>>| >| >>2. In the Temporary Internet Files section
>in the
>>| >| >General tab, Click Delete
>>| >| >>Files.
>>| >| >>3. Check the Delete all Offline content
>checkbox and
>>| >| >click OK.
>>| >| >>4. In the History section, Click Clear
>History and
>>| >| >click OK.
>>| >| >>5. Click the Delete Cookies button and click
>OK.
>>| >| >>6. Click the "Settings" button in the
>Temporary
>>| >| >Internet Files area.
>>| >| >>7. Click the View Files button, and then
>remove all
>>| >| >the files in the
>>| >| >>"Temporary Internet Files" folder. Then close
the
>>| >| folder.
>>| >| >>8. Click the View Objects button, and then
>remove
>>| >| >all the objects.
>>| >| >>9. Click OK twice to close the dialog boxes.
>>| >| >>
>>| >| >>If this issue still occurs, we may need to
>install
>>| >| >Windows XP SP1. To do
>>| >| >>so, please refer to the following steps:
>>| >| >>========
>>| >| >>
>>| >| >>Step1. In order to protect your files and
>settings,
>>| >| >please create a System
>>| >| >>Restore point to save the current settings:
>>| >| >>====
>>| >| >>1. Before you start, please close all open
>files and
>>| >| >close all open
>>| >| >>programs.
>>| >| >>2. Click Start-> All Programs->Accessories-
>>System
>>| >| >Tools.
>>| >| >>3. Click "System Restore". The System
>Restore user
>>| >| >interface should appear.
>>| >| >>4. Select "Create a restore point", and
>click Next.
>>| >| >>5. Type the name for the restore point, and
>click
>>| >| >Create.
>>| >| >>6. Click Close to end the process.
>>| >| >>
>>| >| >>Step2. Please go to the following link to
>download
>>| and
>>| >| >install the Windows
>>| >| >>XP SP1 update.
>>| >| >>
>>| >| >>NOTE: Be sure to include all text between the
>>| quotation
>>| >| >marks. You may copy
>>| >| >>the whole link below between the quotation marks
>>| >| >(without quotation marks)
>>| >| >>to the address bar in Internet Explorer (IE) and
>>| then
>>| >| >press Enter.
>>| >| >>
>>| >| >>"http://www.microsoft.com/downloads/release.asp?
>>| >| >ReleaseID=44157&area=search&
>>| >| >>ordinal=1"
>>| >| >>
>>| >| >>After installation of the Windows XP SP1 update,
>>| please
>>| >| >check if Windows
>>| >| >>Update works properly.
>>| >| >>
>>| >| >>If you have any further concerns, please feel
>free
>>| to
>>| >| >post back.
>>| >| >>
>>| >| >>Regards,
>>| >| >>
>>| >| >>Kyle Cui
>>| >| >>
>>| >| >>kylecui@online.microsoft.com
>>| >| >>Product Support Services
>>| >| >>Microsoft Corporation
>>| >| >>
>>| >| >>This posting is provided "AS IS" with no
>warranties,
>>| >| and
>>| >| >confers no rights.
>>| >| >>--------------------
>>| >| >>| Content-Class: urn:content-classes:message
>>| >| >>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
>>| >| >>| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
>>| >| >>| Subject: "Windows Upate Error"
>>| >| >>| Date: Tue, 17 Dec 2002 14:03:39 -0800
>>| >| >>| Lines: 17
>>| >| >>| Message-ID: <01d901c2a618$27a0f100
>>| >| >$d6f82ecf@TK2MSFTNGXA13>
>>| >| >>| MIME-Version: 1.0
>>| >| >>| Content-Type: text/plain;
>>| >| >>| charset="iso-8859-1"
>>| >| >>| Content-Transfer-Encoding: 7bit
>>| >| >>| X-Newsreader: Microsoft CDO for Windows 2000
>>| >| >>| Thread-Index: AcKmGCeg3N9Rl/MYTFWXawgUcErg1w==
>>| >| >>| X-MimeOLE: Produced By Microsoft MimeOLE
>>| >| >V5.50.4910.0300
>>| >| >>| Newsgroups:
>>| microsoft.public.windowsxp.security_admin
>>| >| >>| NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
>>| >| >>| Path: cpmsftngxa06!TK2MSFTNGP08!cpmsftngxa09
>>| >| >>| Xref: cpmsftngxa06
>>| >| >microsoft.public.windowsxp.security_admin:39260
>>| >| >>| X-Tomcat-NG:
>>| microsoft.public.windowsxp.security_admin
>>| >| >>|
>>| >| >>| Hi.
>>| >| >>|
>>| >| >>| I wonder if anybody has experienced the same
>>| problem
>>| >| >as
>>| >| >>| me with Windows Update XP Home. When I try to
>run
>>| >| >Windows
>>| >| >>| Update I receive the following "Windows Update
>has
>>| >| >>| encoutered an error and cannot display the
>>| requested
>>| >| >>| page."
>>| >| >>|
>>| >| >>| Automatic Update no longer works and I am no
>>| longer
>>| >| >able
>>| >| >>| to download Updates manually.
>>| >| >>|
>>| >| >>| Can anybody help solve this?
>>| >| >>|
>>| >| >>| Thanks in advance for all help.
>>| >| >>|
>>| >| >>|
>>| >| >>| Tim.
>>| >| >>|
>>| >| >>
>>| >| >>.
>>| >| >>
>>| >| >.
>>| >| >
>>| >|
>>| >
>>| >.
>>| >
>>|
>>
>>.
>>
>.
>