xp help and support does not work

From: tracey (jcarr3@twcny.rr.com)
Date: 12/31/02 

From: "tracey" <jcarr3@twcny.rr.com>
Date: Tue, 31 Dec 2002 05:45:17 -0800

The systen Help and support function doesn't work
properly, after working fine for a year. Links won't open,
or results to topic searches are not displayed. No error
message, machine thinks it is doing the job.