RE: Error 1402

From: Tom Wu (i-tomw@online.microsoft.com)
Date: 12/30/02 

From: i-tomw@online.microsoft.com (Tom Wu)
Date: Mon, 30 Dec 2002 08:36:16 GMT

Dear Nik,

You can also post the setupapi.log file, which is in the %windir%
directory. I will check it.

Regards,

Tom Wu
i-tomw@online.microsoft.com
Online Support Professional
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Content-Class: urn:content-classes:message
>From: "nik" <nikgour@hotmail.com>
>Sender: "nik" <nikgour@hotmail.com>
>References: <045001c2aafb$9a34a5d0$d2f82ecf@TK2MSFTNGXA09>
<9x7V06NrCHA.2248@cpmsftngxa09>
<045101c2ad02$dabc7980$cef82ecf@TK2MSFTNGXA08>
<KR1eueVrCHA.3108@cpmsftngxa06>
>Subject: RE: Error 1402
>Date: Fri, 27 Dec 2002 17:17:45 -0800
>Lines: 327
>Message-ID: <085701c2ae0e$ed752dd0$cef82ecf@TK2MSFTNGXA08>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="iso-8859-1"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
>Thread-Index: AcKuDu11ZLWMLZYKTA6E+6AM2GfZXQ==
>Newsgroups: microsoft.public.windowsxp.security_admin
>NNTP-Posting-Host: TK2MSFTNGXA08 10.40.1.160
>Path: cpmsftngxa09!TK2MSFTNGP08!cpmsftngxa06
>Xref: cpmsftngxa09 microsoft.public.windowsxp.security_admin:38530
>X-Tomcat-NG: microsoft.public.windowsxp.security_admin
>
>WOW, I'M an IDIOT. IT IS ERROR 1402, nontheless, I would
>appreciate some help.
>
>
>>-----Original Message-----
>>Dear Nik,
>>
>>Could you let me know the complete and exact error
>messsage?
>>
>>If possible, please post the screen capture of the error
>message:
>>
>>To do so, you can perform the following steps:
>>
>>a. When the screen you want to capture is displayed,
>press the Print Screen
>>key (next to the F12 key on a standard keyboard).
>>b. Click Start Menu and click Run, type "mspaint" in the
>Run box.
>>c. In the Paint window, click the Edit menu and click
>Paste, which pastes
>>the screen you captured to the Paint program.
>>d. Click the File menu and click Save, specify a file
>name and save it as a
>>.bmp or .jpg file.
>>
>>Regards,
>>
>>Tom Wu
>>i-tomw@online.microsoft.com
>>Online Support Professional
>>Microsoft Corporation
>>
>>This posting is provided "AS IS" with no warranties, and
>confers no rights.
>>
>>
>>--------------------
>>>Content-Class: urn:content-classes:message
>>>From: "nik" <nik.gour@direcway.com>
>>>Sender: "nik" <nik.gour@direcway.com>
>>>Subject: RE: Error 1406
>>>Date: Thu, 26 Dec 2002 09:18:49 -0800
>>>Newsgroups: microsoft.public.windowsxp.security_admin
>>>
>>>Tom!!!!!!!!!!!!!!
>>>
>>>I am obviously not Charles but I received the same
>error
>>>message. I've been trying to install Norton Internet
>>>Security 2003 for days. I just bought/downloaded it
>from
>>>symantec. I'm having a terrible time installing it. So
>>>far this is what I've been able to figure out but it
>>>hasn't worked.
>>>I had no problems installing it on my PC but my laptop
>>>won't play nice. The installation process goes along
>>>fine until the error message and then
>>>everything 'rollsback' to nothing.
>>>
>>>help?
>>>
>>>I'm sorry to bother you like this but as you can see,
>I'm
>>>desperate!
>>>
>>>Thanks ,
>>>Nik
>>>
>>>
>>>______________________________________________________
>>>Norton Internet Security Warning
>>>
>>>error 1402. Could not open key:
>>>HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\IAM\Firewall
>>>Objects\IPGroups\NISInternet.
>>>
>>>verify that you have sufficient access to that key, or
>>>contact your support personnel
>>>________________________________________________________
>>>
>>>response from Norton Support:
>>>
>>>Error: "Error 1402 Cannot open key" when installing
>>>Norton Internet Security or Norton Personal Firewall
>2002
>>>
>>>Situation:
>>>While installing Norton Internet Security (NIS) or
>Norton
>>>Personal Firewall (NPF) 2002 to a Windows NT 4.0, 2000,
>>>or XP computer, you see the error message "Error 1402
>>>Cannot Open Key: <%registry key%> Verify that you have
>>>sufficient access to that key, or contact your support
>>>personnel."
>>>
>>>You may also see the following error message after the
>>>initial 1402 error: "Error 1406 Could not write NAV to
>>>key <%registry key% > Verify you have sufficient access
>>>to that key or contact your support personel." This
>error
>>>indicates that the Norton AntiVirus installation failed.
>>>
>>>Solution:
>>>This is a permissions issue that must be fixed through
>>>the Windows operating system.
>>>
>>>To fix this problem, see the Microsoft document for
>your
>>>operating system:
>>>
>>>Windows NT/2000/XP
>>>Microsoft document drticle number Q236592, OFF2000:
>Error
>>>Messages Starting Office Program, or Program
>Immediately
>>>Quits on Windows XP, Windows NT 4.0, or Windows 2000
>>>
>>>
>>>Do not use the registry key given in the Microsoft
>>>article:
>>>
>>>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>>>
>>>Instead, use the registry key given in the error
>message
>>>that you saw. For example, this problem may occur with
>>>the following registry key:
>>>
>>>HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\IAM\HTTPConfig\Port
>Li
>>>st
>>>
>>>Repeat the steps in the Microsoft document to adjust
>the
>>>permissions for each of the following security groups:
>>>System, Creator Owner, and Administrators
>>>________________________________________________________
>__
>>>microsoft article:
>>>
>>>This article was previously published under Q236592
>>>IMPORTANT: This article contains information about
>>>modifying the registry. Before you modify the registry,
>>>make sure to back it up and make sure that you
>understand
>>>how to restore the registry if a problem occurs. For
>>>information about how to back up, restore, and edit the
>>>registry, click the following article number to view
>the
>>>article in the Microsoft Knowledge Base:
>>>
>>>256986 Description of the Microsoft Windows Registry
>>>
>>>
>>>SYMPTOMS
>>>When you start one of the Microsoft Office 2000
>programs
>>>on a computer that is running Microsoft Windows XP,
>>>Microsoft Windows NT, or Microsoft Windows 2000, you
>may
>>>experience one of the following symptoms:
>>>The program starts and then immediately quits.
>>>
>>>NOTE: The Office Registration Wizard may prompt you to
>>>register and then the Office program will immediately
>>>quit when you click Finish.
>>>
>>>-or-
>>>
>>>
>>>The Registration Wizard appears each time you start an
>>>Office program.
>>>
>>>-or-
>>>
>>>
>>>You receive one of the following error messages and the
>>>program immediately quits:
>>>
>>>
>>>
>>>
>>>
>>>Required registry information is missing and this
>>>application cannot run. Please rerun setup to correct
>>>this problem.
>>>
>>>
>>>Cannot start Microsoft Outlook. Outlook cannot be
>>>configured because Administrator privileges are
>required
>>>for you to install some types of software on this
>>>computer. Before you can use Outlook, you must either
>log
>>>on to your computer as an Administrator and finish
>>>configuring Outlook, or ask your System Administrator
>to
>>>configure Outlook e-mail support for you.
>>>
>>>
>>>Error 1402. Could not open key:
>>>SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
>>>Formats\MicrosoftllS. Verify that you have sufficient
>>>access to that key, or contact your support personnel.
>>>
>>>
>>>The Registration wizard cannot run because the system
>>>information it requires is either unavailable or
>>>incorrect.
>>>CAUSE
>>>This problem can occur on Microsoft Windows XP,
>Microsoft
>>>Windows NT 4.0, or Microsoft Windows 2000, if you set
>>>permissions in the Windows registry that prevent the
>>>necessary information from being written. The registry
>>>key in question is:
>>>
>>>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>>>
>>>If the permissions on this key or its subkeys are set
>so
>>>that the Windows Installer cannot update the key, you
>may
>>>experience the problem described in the "Symptoms"
>>>section of this article.
>>>RESOLUTION
>>>WARNING: If you use Registry Editor incorrectly, you
>may
>>>cause serious problems that may require you to
>reinstall
>>>your operating system. Microsoft cannot guarantee that
>>>you can solve problems that result from using Registry
>>>Editor incorrectly. Use Registry Editor at your own
>risk.
>>>
>>>To resolve the problem, follow these steps:
>>>Quit all Windows programs.
>>>Click Start and then click Run.
>>>In the Open box, type Regedt32.exe and then click OK.
>>>Select the HKEY_LOCAL_MACHINE on Local Machine window.
>>>Locate and select the following key:
>>>
>>>\Software\Microsoft\Office
>>>
>>>
>>>
>>>For Microsoft Windows XP:
>>>
>>>
>>>On the Edit menu, click Permissions.
>>>Click the registry key for the user who is currently
>>>logged on, and ensure that Read and Full Control
>>>permissions are both set to Allow.
>>>Click the Advanced button, ensure that the user who is
>>>currently logged on is selected, that Full Control is
>>>listed in the Permissions column, and that This Key and
>>>Subkeys is listed in the Apply to column.
>>>Click to select the Replace permission entries on all
>>>child objects with entries shown here that apply to
>child
>>>objects check box, and clear the Inherit from parent
>the
>>>permission entries that apply to child objects. Include
>>>these with entries explicitly defined here check box.
>>>Click Apply, and then click Yes when you are prompted
>to
>>>continue.
>>>Click OK, and then click OK again.
>>>On the Registry menu, click Exit.
>>>MORE INFORMATION
>>>For additional information about Office programs that
>>>quit immediately after starting, click the article
>number
>>>below to view the article in the Microsoft Knowledge
>>>Base:
>>>
>>>224432 OFF2000: Program Quits Immediately After
>Starting
>>>
>>>For additional information about how to troubleshoot
>>>error messages that appear when you run any Microsoft
>>>Office program, click the article number below to view
>>>the article in the Microsoft Knowledge Base:
>>>
>>>200116 OFF2000: Troubleshooting Office Programs Under
>>>Windows NT 4.0
>>>
>>>
>>>Last Reviewed: 9/11/2002
>>>Keywords: kbprb KB236592
>>>
>>>
>>>________________________________________________________
>__
>>>
>>>When trying to download the trialware (for trouble
>>>shooting):
>>>
>>>Error 1406. Could not write value Norton Antivirus to
>>>key HKEY_LOCAL_MACHINE\Software\Symantec\Shared
>>>Technology\LiveReg\Apps.
>>>
>>>Verify that you have sufficient access to that key, or
>>>contact your support personnel
>>>________________________________________________________
>>>
>>>
>>>At the moment, Norton Antivirus is running because I
>>>clicked 'ignore' on the error message above. I tried
>to
>>>do the same for the firewall trialware but the error
>1406
>>>caused a 'rollback' again.
>>>
>>>I am now affraid that I have messed up things in
>>>regedt32.exe
>>>
>>>
>>>
>>>HELP MY PRIVATES ARE SHOWING!!!!!
>>>
>>>
>>
>>.
>>
>