RE: "Windows Upate Error"

From: Tim (mrhide@grenoble.vianw.co.uk)
Date: 12/29/02 

From: "Tim" <mrhide@grenoble.vianw.co.uk>
Date: Sun, 29 Dec 2002 04:40:04 -0800

Hi Kyle.

Thanks for that. I have been away for the festive period
and just got back (hope yours was good!). Will get onto
your suggestions this week and then get back to you.
Thanks for your help again.

Tim.
>-----Original Message-----
>Hi Tim,
>
>Let's try the following tests and then check if this
issue still occurs:
>========
>Test1. Turn off the Internet Connection Firewall (ICF)
feature:
>====
>1. Click Start->Run, type "ncpa.cpl" without the
quotation marks, and then
>press Enter.
>2. Right-click the connection that you use for the
Internet, and then click
>Properties.
>3. Click the Advanced tab.
>4. Click to clear the "Protect my computer and
network by limiting or
>preventing access to this computer from the Internet"
check box.
>5. After that, please check if this issue persists.
>
>Test2. Perform a clean boot:
>====
>NOTE: You must be logged on as an administrator or a
member of the
>Administrators group in to complete this procedure. If
your computer is
>connected to a network, network policy settings may also
prevent you from
>completing this procedure.
>
>1. Click Start, click Run, type "msconfig" (without
the quotation marks) in
>the Open box, and then click OK.
>2. In the Startup tab, click the "Disable All"
button.
>3. In the Services tab, check the "Hide All
Microsoft Services" checkbox,
>and then click the "Disable All" button.
>4. Click OK and restart your computer.
>
>After restarting your system, please check if this issue
occurs again.
>
>NOTE: To exit the clean environment and return to Normal
Mode, please
>follow these steps.
>====
>1. Click Start, click Run, type "msconfig" (without
the quotation marks) in
>the Open box, and then click OK.
>2. On the General tab, click "Normal Startup - load
all device drivers and
>services".
>3. Click OK. Click Restart when you are prompted to
restart your computer.
>
>If you have any concerns, please feel free to post back.
>
>Merry Christmas!
>
>Regards,
>
>Kyle Cui
>kylecui@online.microsoft.com
>Product Support Services
>Microsoft Corporation
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>--------------------
>| Content-Class: urn:content-classes:message
>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
>| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
>| References: <01d901c2a618$27a0f100
$d6f82ecf@TK2MSFTNGXA13>
><gNMOAx3pCHA.2248@cpmsftngxa09>
><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
><026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
><Ho3ORpmqCHA.1488@cpmsftngxa06>
>| Subject: RE: "Windows Upate Error"
>| Date: Mon, 23 Dec 2002 15:51:12 -0800
>| Lines: 277
>| Message-ID: <079d01c2aade$2c5477b0
$8af82ecf@TK2MSFTNGXA03>
>| MIME-Version: 1.0
>| Content-Type: text/plain;
>| charset="iso-8859-1"
>| Content-Transfer-Encoding: 7bit
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>| Thread-Index: AcKq3ixUryzIiodxT1+Y58x1vBs8fw==
>| Newsgroups: microsoft.public.windowsxp.security_admin
>| NNTP-Posting-Host: TK2MSFTNGXA03 10.40.1.48
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>| Xref: cpmsftngxa06
microsoft.public.windowsxp.security_admin:40043
>| X-Tomcat-NG: microsoft.public.windowsxp.security_admin
>|
>| Hi Kyle,
>|
>| Have done as you suggested but still no luck. After
>| installing IE6 SP1 it removed all IE icons so I could
not
>| activate it! Tested Win Update by accessing it direct
>| from the Sart menu though, and still no joy. Have also
>| done a System Restore to revert to previous IE6 (with
>| icons). Sorry about this, hope to hear from you soon.
>| Thanks for the help again.
>|
>| Tim.
>| >-----Original Message-----
>| >Hi Tim,
>| >
>| >According to your post, I understand that this issue
>| disappears after we
>| >installed the Windows XP SP1 update. However, the
>| Windows XP SP1 update
>| >caused other issues and you removed this update from
>| your computer.
>| >
>| >Therefore, I would like to suggest you try the
following
>| methods:
>| >====
>| >
>| >Method1. Remove any Internet Security/Firewall
software,
>| such as
>| >Ad-Filters, ZoneAlarm.
>| >
>| >Method2. Try to install Internet Explorer 6 SP1. To
>| download and install
>| >Internet Explorer 6 SP1, please go to the following
link:
>| >
>|
>http://www.microsoft.com/windows/ie/downloads/critical/ie
>| 6sp1/download.asp
>| >
>| >NOTE: If you have install Internet Explorer 6 SP1,
>| please reinstall it.
>| >
>| >If you have any concerns, please feel free to post
back.
>| >
>| >Regards,
>| >
>| >Kyle Cui
>| >kylecui@online.microsoft.com
>| >Product Support Services
>| >Microsoft Corporation
>| >
>| >This posting is provided "AS IS" with no warranties,
and
>| confers no rights.
>| >
>| >--------------------
>| >| Content-Class: urn:content-classes:message
>| >| From: "Tim" <mrhide@grenoble.vianw.co.uk>
>| >| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
>| >| References: <01d901c2a618$27a0f100
>| $d6f82ecf@TK2MSFTNGXA13>
>| ><gNMOAx3pCHA.2248@cpmsftngxa09>
>| ><014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
>| >| Subject: RE: "Windows Upate Error"
>| >| Date: Sun, 22 Dec 2002 09:15:38 -0800
>| >| Lines: 172
>| >| Message-ID: <026201c2a9dd$bf6a5a80
>| $89f82ecf@TK2MSFTNGXA01>
>| >| MIME-Version: 1.0
>| >| Content-Type: text/plain;
>| >| charset="iso-8859-1"
>| >| Content-Transfer-Encoding: 7bit
>| >| X-Newsreader: Microsoft CDO for Windows 2000
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>| >| Thread-Index: AcKp3b9qH5yiXX3dT/GAVZT1ZHhyGg==
>| >| Newsgroups:
microsoft.public.windowsxp.security_admin
>| >| NNTP-Posting-Host: TK2MSFTNGXA01 10.40.1.47
>| >| Path: cpmsftngxa06!cpmsftngxa10!cpmsftngxa09
>| >| Xref: cpmsftngxa06
>| microsoft.public.windowsxp.security_admin:39862
>| >| X-Tomcat-NG:
microsoft.public.windowsxp.security_admin
>| >|
>| >| Hello Kyle.
>| >|
>| >| I am a happy man no longer. SP1 caused so many
>| problems
>| >| with Microsoft Flight Simulator and another
graphics
>| >| programme I did a System Restore and am now running
>| >| without it again, so am back to the original
problem
>| of
>| >| no access to Windows Update. Just thought I should
>| keep
>| >| you in informed. Look forward to hearing your
thoughts
>| >| soon. Thanks for your help once again.
>| >|
>| >| Tim.
>| >| >-----Original Message-----
>| >| >Hi Kyle,
>| >| >
>| >| >Thanks for your help. I am a happy man once again!
It
>| >| all
>| >| >works fine after SP1 installation. There is a
problem
>| >| >though which occured after I installed SP1 a month
>| ago.
>| >| >Because of this I uninstalled SP1 until I could
find
>| a
>| >| >solution. I run Microsoft Flight Simulator 2002,
and
>| >| when
>| >| >I begin a flight the "Brakes are on" message at
the
>| >| >bottom of the screen is slightly blurred. Also
>| (when 'in
>| >| >flight') I go to access the options menu at the
top
>| of
>| >| >the screen using the Alt key nothing happens. It
does
>| >| >seem that the options are there and the game is
>| running
>| >| >correctly, (for it pauses as it should) but they
are
>| not
>| >| >shown on the screen. I think this is the case
because
>| >| >when I use CTRL C to end the game, it does so
>| correctly.
>| >| >Could you advise please? Thanks for help so far.
My
>| >| >machine hopefully is ok again now.
>| >| >
>| >| >Thanks for your help.
>| >| >
>| >| >
>| >| >Tim.
>| >| >
>| >| >
>| >| >>-----Original Message-----
>| >| >>Hi Tim,
>| >| >>
>| >| >>Based on my experience, this issue can be caused
by
>| the
>| >| >damaged temporary
>| >| >>Internet files in your system. Please clear the
>| >| >temporary files including
>| >| >>all offline content. To do so, you need to follow
>| these
>| >| >steps:
>| >| >>========
>| >| >>1. Open Internet Explorer and click Tools->
Internet
>| >| >Options
>| >| >>2. In the Temporary Internet Files section
in the
>| >| >General tab, Click Delete
>| >| >>Files.
>| >| >>3. Check the Delete all Offline content
checkbox and
>| >| >click OK.
>| >| >>4. In the History section, Click Clear
History and
>| >| >click OK.
>| >| >>5. Click the Delete Cookies button and click
OK.
>| >| >>6. Click the "Settings" button in the
Temporary
>| >| >Internet Files area.
>| >| >>7. Click the View Files button, and then
remove all
>| >| >the files in the
>| >| >>"Temporary Internet Files" folder. Then close the
>| >| folder.
>| >| >>8. Click the View Objects button, and then
remove
>| >| >all the objects.
>| >| >>9. Click OK twice to close the dialog boxes.
>| >| >>
>| >| >>If this issue still occurs, we may need to
install
>| >| >Windows XP SP1. To do
>| >| >>so, please refer to the following steps:
>| >| >>========
>| >| >>
>| >| >>Step1. In order to protect your files and
settings,
>| >| >please create a System
>| >| >>Restore point to save the current settings:
>| >| >>====
>| >| >>1. Before you start, please close all open
files and
>| >| >close all open
>| >| >>programs.
>| >| >>2. Click Start-> All Programs->Accessories-
>System
>| >| >Tools.
>| >| >>3. Click "System Restore". The System
Restore user
>| >| >interface should appear.
>| >| >>4. Select "Create a restore point", and
click Next.
>| >| >>5. Type the name for the restore point, and
click
>| >| >Create.
>| >| >>6. Click Close to end the process.
>| >| >>
>| >| >>Step2. Please go to the following link to
download
>| and
>| >| >install the Windows
>| >| >>XP SP1 update.
>| >| >>
>| >| >>NOTE: Be sure to include all text between the
>| quotation
>| >| >marks. You may copy
>| >| >>the whole link below between the quotation marks
>| >| >(without quotation marks)
>| >| >>to the address bar in Internet Explorer (IE) and
>| then
>| >| >press Enter.
>| >| >>
>| >| >>"http://www.microsoft.com/downloads/release.asp?
>| >| >ReleaseID=44157&area=search&
>| >| >>ordinal=1"
>| >| >>
>| >| >>After installation of the Windows XP SP1 update,
>| please
>| >| >check if Windows
>| >| >>Update works properly.
>| >| >>
>| >| >>If you have any further concerns, please feel
free
>| to
>| >| >post back.
>| >| >>
>| >| >>Regards,
>| >| >>
>| >| >>Kyle Cui
>| >| >>
>| >| >>kylecui@online.microsoft.com
>| >| >>Product Support Services
>| >| >>Microsoft Corporation
>| >| >>
>| >| >>This posting is provided "AS IS" with no
warranties,
>| >| and
>| >| >confers no rights.
>| >| >>--------------------
>| >| >>| Content-Class: urn:content-classes:message
>| >| >>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
>| >| >>| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
>| >| >>| Subject: "Windows Upate Error"
>| >| >>| Date: Tue, 17 Dec 2002 14:03:39 -0800
>| >| >>| Lines: 17
>| >| >>| Message-ID: <01d901c2a618$27a0f100
>| >| >$d6f82ecf@TK2MSFTNGXA13>
>| >| >>| MIME-Version: 1.0
>| >| >>| Content-Type: text/plain;
>| >| >>| charset="iso-8859-1"
>| >| >>| Content-Transfer-Encoding: 7bit
>| >| >>| X-Newsreader: Microsoft CDO for Windows 2000
>| >| >>| Thread-Index: AcKmGCeg3N9Rl/MYTFWXawgUcErg1w==
>| >| >>| X-MimeOLE: Produced By Microsoft MimeOLE
>| >| >V5.50.4910.0300
>| >| >>| Newsgroups:
>| microsoft.public.windowsxp.security_admin
>| >| >>| NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
>| >| >>| Path: cpmsftngxa06!TK2MSFTNGP08!cpmsftngxa09
>| >| >>| Xref: cpmsftngxa06
>| >| >microsoft.public.windowsxp.security_admin:39260
>| >| >>| X-Tomcat-NG:
>| microsoft.public.windowsxp.security_admin
>| >| >>|
>| >| >>| Hi.
>| >| >>|
>| >| >>| I wonder if anybody has experienced the same
>| problem
>| >| >as
>| >| >>| me with Windows Update XP Home. When I try to
run
>| >| >Windows
>| >| >>| Update I receive the following "Windows Update
has
>| >| >>| encoutered an error and cannot display the
>| requested
>| >| >>| page."
>| >| >>|
>| >| >>| Automatic Update no longer works and I am no
>| longer
>| >| >able
>| >| >>| to download Updates manually.
>| >| >>|
>| >| >>| Can anybody help solve this?
>| >| >>|
>| >| >>| Thanks in advance for all help.
>| >| >>|
>| >| >>|
>| >| >>| Tim.
>| >| >>|
>| >| >>
>| >| >>.
>| >| >>
>| >| >.
>| >| >
>| >|
>| >
>| >.
>| >
>|
>
>.
>