RE: Error 1402

From: nik (nikgour@hotmail.com)
Date: 12/28/02 

From: "nik" <nikgour@hotmail.com>
Date: Fri, 27 Dec 2002 17:17:45 -0800

WOW, I'M an IDIOT. IT IS ERROR 1402, nontheless, I would
appreciate some help.

>-----Original Message-----
>Dear Nik,
>
>Could you let me know the complete and exact error
messsage?
>
>If possible, please post the screen capture of the error
message:
>
>To do so, you can perform the following steps:
>
>a. When the screen you want to capture is displayed,
press the Print Screen
>key (next to the F12 key on a standard keyboard).
>b. Click Start Menu and click Run, type "mspaint" in the
Run box.
>c. In the Paint window, click the Edit menu and click
Paste, which pastes
>the screen you captured to the Paint program.
>d. Click the File menu and click Save, specify a file
name and save it as a
>.bmp or .jpg file.
>
>Regards,
>
>Tom Wu
>i-tomw@online.microsoft.com
>Online Support Professional
>Microsoft Corporation
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>
>--------------------
>>Content-Class: urn:content-classes:message
>>From: "nik" <nik.gour@direcway.com>
>>Sender: "nik" <nik.gour@direcway.com>
>>Subject: RE: Error 1406
>>Date: Thu, 26 Dec 2002 09:18:49 -0800
>>Newsgroups: microsoft.public.windowsxp.security_admin
>>
>>Tom!!!!!!!!!!!!!!
>>
>>I am obviously not Charles but I received the same
error
>>message. I've been trying to install Norton Internet
>>Security 2003 for days. I just bought/downloaded it
from
>>symantec. I'm having a terrible time installing it. So
>>far this is what I've been able to figure out but it
>>hasn't worked.
>>I had no problems installing it on my PC but my laptop
>>won't play nice. The installation process goes along
>>fine until the error message and then
>>everything 'rollsback' to nothing.
>>
>>help?
>>
>>I'm sorry to bother you like this but as you can see,
I'm
>>desperate!
>>
>>Thanks ,
>>Nik
>>
>>
>>______________________________________________________
>>Norton Internet Security Warning
>>
>>error 1402. Could not open key:
>>HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\IAM\Firewall
>>Objects\IPGroups\NISInternet.
>>
>>verify that you have sufficient access to that key, or
>>contact your support personnel
>>________________________________________________________
>>
>>response from Norton Support:
>>
>>Error: "Error 1402 Cannot open key" when installing
>>Norton Internet Security or Norton Personal Firewall
2002
>>
>>Situation:
>>While installing Norton Internet Security (NIS) or
Norton
>>Personal Firewall (NPF) 2002 to a Windows NT 4.0, 2000,
>>or XP computer, you see the error message "Error 1402
>>Cannot Open Key: <%registry key%> Verify that you have
>>sufficient access to that key, or contact your support
>>personnel."
>>
>>You may also see the following error message after the
>>initial 1402 error: "Error 1406 Could not write NAV to
>>key <%registry key% > Verify you have sufficient access
>>to that key or contact your support personel." This
error
>>indicates that the Norton AntiVirus installation failed.
>>
>>Solution:
>>This is a permissions issue that must be fixed through
>>the Windows operating system.
>>
>>To fix this problem, see the Microsoft document for
your
>>operating system:
>>
>>Windows NT/2000/XP
>>Microsoft document drticle number Q236592, OFF2000:
Error
>>Messages Starting Office Program, or Program
Immediately
>>Quits on Windows XP, Windows NT 4.0, or Windows 2000
>>
>>
>>Do not use the registry key given in the Microsoft
>>article:
>>
>>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>>
>>Instead, use the registry key given in the error
message
>>that you saw. For example, this problem may occur with
>>the following registry key:
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\IAM\HTTPConfig\Port
Li
>>st
>>
>>Repeat the steps in the Microsoft document to adjust
the
>>permissions for each of the following security groups:
>>System, Creator Owner, and Administrators
>>________________________________________________________
__
>>microsoft article:
>>
>>This article was previously published under Q236592
>>IMPORTANT: This article contains information about
>>modifying the registry. Before you modify the registry,
>>make sure to back it up and make sure that you
understand
>>how to restore the registry if a problem occurs. For
>>information about how to back up, restore, and edit the
>>registry, click the following article number to view
the
>>article in the Microsoft Knowledge Base:
>>
>>256986 Description of the Microsoft Windows Registry
>>
>>
>>SYMPTOMS
>>When you start one of the Microsoft Office 2000
programs
>>on a computer that is running Microsoft Windows XP,
>>Microsoft Windows NT, or Microsoft Windows 2000, you
may
>>experience one of the following symptoms:
>>The program starts and then immediately quits.
>>
>>NOTE: The Office Registration Wizard may prompt you to
>>register and then the Office program will immediately
>>quit when you click Finish.
>>
>>-or-
>>
>>
>>The Registration Wizard appears each time you start an
>>Office program.
>>
>>-or-
>>
>>
>>You receive one of the following error messages and the
>>program immediately quits:
>>
>>
>>
>>
>>
>>Required registry information is missing and this
>>application cannot run. Please rerun setup to correct
>>this problem.
>>
>>
>>Cannot start Microsoft Outlook. Outlook cannot be
>>configured because Administrator privileges are
required
>>for you to install some types of software on this
>>computer. Before you can use Outlook, you must either
log
>>on to your computer as an Administrator and finish
>>configuring Outlook, or ask your System Administrator
to
>>configure Outlook e-mail support for you.
>>
>>
>>Error 1402. Could not open key:
>>SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
>>Formats\MicrosoftllS. Verify that you have sufficient
>>access to that key, or contact your support personnel.
>>
>>
>>The Registration wizard cannot run because the system
>>information it requires is either unavailable or
>>incorrect.
>>CAUSE
>>This problem can occur on Microsoft Windows XP,
Microsoft
>>Windows NT 4.0, or Microsoft Windows 2000, if you set
>>permissions in the Windows registry that prevent the
>>necessary information from being written. The registry
>>key in question is:
>>
>>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>>
>>If the permissions on this key or its subkeys are set
so
>>that the Windows Installer cannot update the key, you
may
>>experience the problem described in the "Symptoms"
>>section of this article.
>>RESOLUTION
>>WARNING: If you use Registry Editor incorrectly, you
may
>>cause serious problems that may require you to
reinstall
>>your operating system. Microsoft cannot guarantee that
>>you can solve problems that result from using Registry
>>Editor incorrectly. Use Registry Editor at your own
risk.
>>
>>To resolve the problem, follow these steps:
>>Quit all Windows programs.
>>Click Start and then click Run.
>>In the Open box, type Regedt32.exe and then click OK.
>>Select the HKEY_LOCAL_MACHINE on Local Machine window.
>>Locate and select the following key:
>>
>>\Software\Microsoft\Office
>>
>>
>>
>>For Microsoft Windows XP:
>>
>>
>>On the Edit menu, click Permissions.
>>Click the registry key for the user who is currently
>>logged on, and ensure that Read and Full Control
>>permissions are both set to Allow.
>>Click the Advanced button, ensure that the user who is
>>currently logged on is selected, that Full Control is
>>listed in the Permissions column, and that This Key and
>>Subkeys is listed in the Apply to column.
>>Click to select the Replace permission entries on all
>>child objects with entries shown here that apply to
child
>>objects check box, and clear the Inherit from parent
the
>>permission entries that apply to child objects. Include
>>these with entries explicitly defined here check box.
>>Click Apply, and then click Yes when you are prompted
to
>>continue.
>>Click OK, and then click OK again.
>>On the Registry menu, click Exit.
>>MORE INFORMATION
>>For additional information about Office programs that
>>quit immediately after starting, click the article
number
>>below to view the article in the Microsoft Knowledge
>>Base:
>>
>>224432 OFF2000: Program Quits Immediately After
Starting
>>
>>For additional information about how to troubleshoot
>>error messages that appear when you run any Microsoft
>>Office program, click the article number below to view
>>the article in the Microsoft Knowledge Base:
>>
>>200116 OFF2000: Troubleshooting Office Programs Under
>>Windows NT 4.0
>>
>>
>>Last Reviewed: 9/11/2002
>>Keywords: kbprb KB236592
>>
>>
>>________________________________________________________
__
>>
>>When trying to download the trialware (for trouble
>>shooting):
>>
>>Error 1406. Could not write value Norton Antivirus to
>>key HKEY_LOCAL_MACHINE\Software\Symantec\Shared
>>Technology\LiveReg\Apps.
>>
>>Verify that you have sufficient access to that key, or
>>contact your support personnel
>>________________________________________________________
>>
>>
>>At the moment, Norton Antivirus is running because I
>>clicked 'ignore' on the error message above. I tried
to
>>do the same for the firewall trialware but the error
1406
>>caused a 'rollback' again.
>>
>>I am now affraid that I have messed up things in
>>regedt32.exe
>>
>>
>>
>>HELP MY PRIVATES ARE SHOWING!!!!!
>>
>>
>
>.
>