error 1406 with Norton

From: nik (nikgour@hotmail.com)
Date: 12/28/02 

From: "nik" <nikgour@hotmail.com>
Date: Fri, 27 Dec 2002 15:38:31 -0800

thanks Paul. I've checked, I am the administrator
>-----Original Message-----
>I would suggest the account you are logged in as does
not
>have adminstrator rights to the local machine.
>Make your login account a member of the adminstrators
and
>it should resolve your problem
>
>
>>-----Original Message-----
>>I've been trying to install Norton Internet
>>Security 2003 for days. I just bought/downloaded it
from
>>symantec. I'm having a terrible time installing it. So
>>far this is what I've been able to figure out but it
>>hasn't worked.The installation process goes along
>>fine until the error message and then
>>everything 'rollsback' to nothing.
>>
>>Norton Internet Security Warning
>>
>>error 1402. Could not open key:
>>HKEY_LOCAL_MACHINE\SOFTWARE|Symantec|IAM|Firewall
>>Objects|IPGroups|NISInternet.
>>
>>verify that you have sufficient access to that key, or
>>contact your support personnel
>>
>>________________________________________________________
__
>>_______________________________
>>
>>response from Norton Support:
>>
>>Error: "Error 1402 Cannot open key" when installing
>>Norton Internet Security or Norton Personal Firewall
2002
>>
>>Situation:
>>While installing Norton Internet Security (NIS) or
Norton
>>Personal Firewall (NPF) 2002 to a Windows NT 4.0, 2000,
>>or XP
>>
>>computer, you see the error message "Error 1402 Cannot
>>Open Key: <%registry key%> Verify that you have
>>sufficient access to
>>
>>that key, or contact your support personnel."
>>
>>You may also see the following error message after the
>>initial 1402 error: "Error 1406 Could not write NAV to
>>key <%registry
>>
>>key% > Verify you have sufficient access to that key or
>>contact your support personel." This error indicates
that
>>the Norton
>>
>>AntiVirus installation failed.
>>
>>Solution:
>>This is a permissions issue that must be fixed through
>>the Windows operating system.
>>
>>To fix this problem, see the Microsoft document for
your
>>operating system:
>>
>>Windows NT/2000/XP
>>Microsoft document drticle number Q236592, OFF2000:
Error
>>Messages Starting Office Program, or Program
Immediately
>>Quits on
>>
>>Windows XP, Windows NT 4.0, or Windows 2000
>>
>>
>>Do not use the registry key given in the Microsoft
>>article:
>>
>>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>>
>>Instead, use the registry key given in the error
message
>>that you saw. For example, this problem may occur with
>>the following
>>
>>registry key:
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\IAM\HTTPConfig\Port
Li
>>st
>>
>>Repeat the steps in the Microsoft document to adjust
the
>>permissions for each of the following security groups:
>>System,
>>
>>Creator Owner, and Administrators
>>
>>
>>NOTE: The location of these documents is subject to
>>change without notice. Symantec provides these links as
a
>>convenience
>>
>>only. The inclusion of such links does not imply that
>>Symantec endorses, recommends, or accepts any
>>responsibility for the
>>
>>content of such sites.
>>
>>
>>________________________________________________________
__
>>_____________________________
>>microsoft article:
>>
>>This article was previously published under Q236592
>>IMPORTANT: This article contains information about
>>modifying the registry. Before you modify the registry,
>>make sure to back
>>
>>it up and make sure that you understand how to restore
>>the registry if a problem occurs. For information about
>>how to back
>>
>>up, restore, and edit the registry, click the following
>>article number to view the article in the Microsoft
>>Knowledge Base:
>>
>>256986 Description of the Microsoft Windows Registry
>>
>>
>>SYMPTOMS
>>When you start one of the Microsoft Office 2000
programs
>>on a computer that is running Microsoft Windows XP,
>>Microsoft
>>
>>Windows NT, or Microsoft Windows 2000, you may
experience
>>one of the following symptoms:
>>The program starts and then immediately quits.
>>
>>NOTE: The Office Registration Wizard may prompt you to
>>register and then the Office program will immediately
>>quit when you
>>
>>click Finish.
>>
>>-or-
>>
>>
>>The Registration Wizard appears each time you start an
>>Office program.
>>
>>-or-
>>
>>
>>You receive one of the following error messages and the
>>program immediately quits:
>>
>>
>>Required registry information is missing and this
>>application cannot run. Please rerun setup to correct
>>this problem.
>>
>>
>>Cannot start Microsoft Outlook. Outlook cannot be
>>configured because Administrator privileges are
required
>>for you to install
>>
>>some types of software on this computer. Before you can
>>use Outlook, you must either log on to your computer as
>>an
>>
>>Administrator and finish configuring Outlook, or ask
your
>>System Administrator to configure Outlook e-mail
support
>>for you.
>>
>>
>>Error 1402. Could not open key:
>>SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
>>Formats\MicrosoftllS. Verify that you have sufficient
>>access to that key,
>>
>>or contact your support personnel.
>>
>>
>>The Registration wizard cannot run because the system
>>information it requires is either unavailable or
>>incorrect.
>>CAUSE
>>This problem can occur on Microsoft Windows XP,
Microsoft
>>Windows NT 4.0, or Microsoft Windows 2000, if you set
>>permissions
>>
>>in the Windows registry that prevent the necessary
>>information from being written. The registry key in
>>question is:
>>
>>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>>
>>If the permissions on this key or its subkeys are set
so
>>that the Windows Installer cannot update the key, you
may
>>experience
>>
>>the problem described in the "Symptoms" section of this
>>article.
>>RESOLUTION
>>WARNING: If you use Registry Editor incorrectly, you
may
>>cause serious problems that may require you to
reinstall
>>your
>>
>>operating system. Microsoft cannot guarantee that you
can
>>solve problems that result from using Registry Editor
>>incorrectly.
>>
>>Use Registry Editor at your own risk.
>>
>>To resolve the problem, follow these steps:
>>Quit all Windows programs.
>>Click Start and then click Run.
>>In the Open box, type Regedt32.exe and then click OK.
>>Select the HKEY_LOCAL_MACHINE on Local Machine window.
>>Locate and select the following key:
>>
>>\Software\Microsoft\Office
>>
>>
>>
>>For Microsoft Windows XP:
>>
>>
>>On the Edit menu, click Permissions.
>>Click the registry key for the user who is currently
>>logged on, and ensure that Read and Full Control
>>permissions are both
>>
>>set to Allow.
>>Click the Advanced button, ensure that the user who is
>>currently logged on is selected, that Full Control is
>>listed in the
>>
>>Permissions column, and that This Key and Subkeys is
>>listed in the Apply to column.
>>Click to select the Replace permission entries on all
>>child objects with entries shown here that apply to
child
>>objects check
>>
>>box, and clear the Inherit from parent the permission
>>entries that apply to child objects. Include these with
>>entries
>>
>>explicitly defined here check box.
>>Click Apply, and then click Yes when you are prompted
to
>>continue.
>>Click OK, and then click OK again.
>>On the Registry menu, click Exit.
>>MORE INFORMATION
>>For additional information about Office programs that
>>quit immediately after starting, click the article
number
>>below to view
>>
>>the article in the Microsoft Knowledge Base:
>>
>>224432 OFF2000: Program Quits Immediately After
Starting
>>
>>For additional information about how to troubleshoot
>>error messages that appear when you run any Microsoft
>>Office program,
>>
>>click the article number below to view the article in
the
>>Microsoft Knowledge Base:
>>
>>200116 OFF2000: Troubleshooting Office Programs Under
>>Windows NT 4.0
>>
>>
>>Last Reviewed: 9/11/2002
>>Keywords: kbprb KB236592
>>
>>
>>________________________________________________________
__
>>_________________________________________
>>
>>When trying to download the trialware ANTIVIRUS:
>>
>>Error 1406. Could not write value Norton Antivirus to
>>key HKEY_LOCAL_MACHINE\Software\Symantec\Shared
>>
>>Technology\LiveReg\Apps.
>>
>>Verify that you have sufficient access to that key, or
>>contact your support personnel
>>
>>I clicked 'ignore' and it seems to be running but I
don't
>>have much faith
>>
>>
>>When trying to download the trialware FIREWALL I just
get
>>the symptoms above
>>
>>
>>
>>Thanks in advance to anyone who helps,
>>Nik
>.
>