error 1406 with Norton

From: Paul (paulw@tardis.com.au)
Date: 12/27/02 

From: "Paul" <paulw@tardis.com.au>
Date: Thu, 26 Dec 2002 15:48:37 -0800

I would suggest the account you are logged in as does not
have adminstrator rights to the local machine.
Make your login account a member of the adminstrators and
it should resolve your problem

>-----Original Message-----
>I've been trying to install Norton Internet
>Security 2003 for days. I just bought/downloaded it from
>symantec. I'm having a terrible time installing it. So
>far this is what I've been able to figure out but it
>hasn't worked.The installation process goes along
>fine until the error message and then
>everything 'rollsback' to nothing.
>
>Norton Internet Security Warning
>
>error 1402. Could not open key:
>HKEY_LOCAL_MACHINE\SOFTWARE|Symantec|IAM|Firewall
>Objects|IPGroups|NISInternet.
>
>verify that you have sufficient access to that key, or
>contact your support personnel
>
>__________________________________________________________
>_______________________________
>
>response from Norton Support:
>
>Error: "Error 1402 Cannot open key" when installing
>Norton Internet Security or Norton Personal Firewall 2002
>
>Situation:
>While installing Norton Internet Security (NIS) or Norton
>Personal Firewall (NPF) 2002 to a Windows NT 4.0, 2000,
>or XP
>
>computer, you see the error message "Error 1402 Cannot
>Open Key: <%registry key%> Verify that you have
>sufficient access to
>
>that key, or contact your support personnel."
>
>You may also see the following error message after the
>initial 1402 error: "Error 1406 Could not write NAV to
>key <%registry
>
>key% > Verify you have sufficient access to that key or
>contact your support personel." This error indicates that
>the Norton
>
>AntiVirus installation failed.
>
>Solution:
>This is a permissions issue that must be fixed through
>the Windows operating system.
>
>To fix this problem, see the Microsoft document for your
>operating system:
>
>Windows NT/2000/XP
>Microsoft document drticle number Q236592, OFF2000: Error
>Messages Starting Office Program, or Program Immediately
>Quits on
>
>Windows XP, Windows NT 4.0, or Windows 2000
>
>
>Do not use the registry key given in the Microsoft
>article:
>
>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>
>Instead, use the registry key given in the error message
>that you saw. For example, this problem may occur with
>the following
>
>registry key:
>
>HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\IAM\HTTPConfig\PortLi
>st
>
>Repeat the steps in the Microsoft document to adjust the
>permissions for each of the following security groups:
>System,
>
>Creator Owner, and Administrators
>
>
>NOTE: The location of these documents is subject to
>change without notice. Symantec provides these links as a
>convenience
>
>only. The inclusion of such links does not imply that
>Symantec endorses, recommends, or accepts any
>responsibility for the
>
>content of such sites.
>
>
>__________________________________________________________
>_____________________________
>microsoft article:
>
>This article was previously published under Q236592
>IMPORTANT: This article contains information about
>modifying the registry. Before you modify the registry,
>make sure to back
>
>it up and make sure that you understand how to restore
>the registry if a problem occurs. For information about
>how to back
>
>up, restore, and edit the registry, click the following
>article number to view the article in the Microsoft
>Knowledge Base:
>
>256986 Description of the Microsoft Windows Registry
>
>
>SYMPTOMS
>When you start one of the Microsoft Office 2000 programs
>on a computer that is running Microsoft Windows XP,
>Microsoft
>
>Windows NT, or Microsoft Windows 2000, you may experience
>one of the following symptoms:
>The program starts and then immediately quits.
>
>NOTE: The Office Registration Wizard may prompt you to
>register and then the Office program will immediately
>quit when you
>
>click Finish.
>
>-or-
>
>
>The Registration Wizard appears each time you start an
>Office program.
>
>-or-
>
>
>You receive one of the following error messages and the
>program immediately quits:
>
>
>Required registry information is missing and this
>application cannot run. Please rerun setup to correct
>this problem.
>
>
>Cannot start Microsoft Outlook. Outlook cannot be
>configured because Administrator privileges are required
>for you to install
>
>some types of software on this computer. Before you can
>use Outlook, you must either log on to your computer as
>an
>
>Administrator and finish configuring Outlook, or ask your
>System Administrator to configure Outlook e-mail support
>for you.
>
>
>Error 1402. Could not open key:
>SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
>Formats\MicrosoftllS. Verify that you have sufficient
>access to that key,
>
>or contact your support personnel.
>
>
>The Registration wizard cannot run because the system
>information it requires is either unavailable or
>incorrect.
>CAUSE
>This problem can occur on Microsoft Windows XP, Microsoft
>Windows NT 4.0, or Microsoft Windows 2000, if you set
>permissions
>
>in the Windows registry that prevent the necessary
>information from being written. The registry key in
>question is:
>
>HKEY_LOCAL_MACHINE\Software\Microsoft\Office
>
>If the permissions on this key or its subkeys are set so
>that the Windows Installer cannot update the key, you may
>experience
>
>the problem described in the "Symptoms" section of this
>article.
>RESOLUTION
>WARNING: If you use Registry Editor incorrectly, you may
>cause serious problems that may require you to reinstall
>your
>
>operating system. Microsoft cannot guarantee that you can
>solve problems that result from using Registry Editor
>incorrectly.
>
>Use Registry Editor at your own risk.
>
>To resolve the problem, follow these steps:
>Quit all Windows programs.
>Click Start and then click Run.
>In the Open box, type Regedt32.exe and then click OK.
>Select the HKEY_LOCAL_MACHINE on Local Machine window.
>Locate and select the following key:
>
>\Software\Microsoft\Office
>
>
>
>For Microsoft Windows XP:
>
>
>On the Edit menu, click Permissions.
>Click the registry key for the user who is currently
>logged on, and ensure that Read and Full Control
>permissions are both
>
>set to Allow.
>Click the Advanced button, ensure that the user who is
>currently logged on is selected, that Full Control is
>listed in the
>
>Permissions column, and that This Key and Subkeys is
>listed in the Apply to column.
>Click to select the Replace permission entries on all
>child objects with entries shown here that apply to child
>objects check
>
>box, and clear the Inherit from parent the permission
>entries that apply to child objects. Include these with
>entries
>
>explicitly defined here check box.
>Click Apply, and then click Yes when you are prompted to
>continue.
>Click OK, and then click OK again.
>On the Registry menu, click Exit.
>MORE INFORMATION
>For additional information about Office programs that
>quit immediately after starting, click the article number
>below to view
>
>the article in the Microsoft Knowledge Base:
>
>224432 OFF2000: Program Quits Immediately After Starting
>
>For additional information about how to troubleshoot
>error messages that appear when you run any Microsoft
>Office program,
>
>click the article number below to view the article in the
>Microsoft Knowledge Base:
>
>200116 OFF2000: Troubleshooting Office Programs Under
>Windows NT 4.0
>
>
>Last Reviewed: 9/11/2002
>Keywords: kbprb KB236592
>
>
>__________________________________________________________
>_________________________________________
>
>When trying to download the trialware ANTIVIRUS:
>
>Error 1406. Could not write value Norton Antivirus to
>key HKEY_LOCAL_MACHINE\Software\Symantec\Shared
>
>Technology\LiveReg\Apps.
>
>Verify that you have sufficient access to that key, or
>contact your support personnel
>
>I clicked 'ignore' and it seems to be running but I don't
>have much faith
>
>
>When trying to download the trialware FIREWALL I just get
>the symptoms above
>
>
>
>Thanks in advance to anyone who helps,
>Nik