error 1406 with Norton

From: nik (nik.gour@direcway.com)
Date: 12/26/02 

From: "nik" <nik.gour@direcway.com>
Date: Thu, 26 Dec 2002 11:15:21 -0800

I've been trying to install Norton Internet
Security 2003 for days. I just bought/downloaded it from
symantec. I'm having a terrible time installing it. So
far this is what I've been able to figure out but it
hasn't worked.The installation process goes along
fine until the error message and then
everything 'rollsback' to nothing.

Norton Internet Security Warning

error 1402. Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE|Symantec|IAM|Firewall
Objects|IPGroups|NISInternet.

verify that you have sufficient access to that key, or
contact your support personnel

__________________________________________________________
_______________________________

response from Norton Support:

Error: "Error 1402 Cannot open key" when installing
Norton Internet Security or Norton Personal Firewall 2002

Situation:
While installing Norton Internet Security (NIS) or Norton
Personal Firewall (NPF) 2002 to a Windows NT 4.0, 2000,
or XP

computer, you see the error message "Error 1402 Cannot
Open Key: <%registry key%> Verify that you have
sufficient access to

that key, or contact your support personnel."

You may also see the following error message after the
initial 1402 error: "Error 1406 Could not write NAV to
key <%registry

key% > Verify you have sufficient access to that key or
contact your support personel." This error indicates that
the Norton

AntiVirus installation failed.

Solution:
This is a permissions issue that must be fixed through
the Windows operating system.

To fix this problem, see the Microsoft document for your
operating system:

Windows NT/2000/XP
Microsoft document drticle number Q236592, OFF2000: Error
Messages Starting Office Program, or Program Immediately
Quits on

Windows XP, Windows NT 4.0, or Windows 2000

Do not use the registry key given in the Microsoft
article:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

Instead, use the registry key given in the error message
that you saw. For example, this problem may occur with
the following

registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\IAM\HTTPConfig\PortLi
st

Repeat the steps in the Microsoft document to adjust the
permissions for each of the following security groups:
System,

Creator Owner, and Administrators

NOTE: The location of these documents is subject to
change without notice. Symantec provides these links as a
convenience

only. The inclusion of such links does not imply that
Symantec endorses, recommends, or accepts any
responsibility for the

content of such sites.

__________________________________________________________
_____________________________
microsoft article:

This article was previously published under Q236592
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back

it up and make sure that you understand how to restore
the registry if a problem occurs. For information about
how to back

up, restore, and edit the registry, click the following
article number to view the article in the Microsoft
Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you start one of the Microsoft Office 2000 programs
on a computer that is running Microsoft Windows XP,
Microsoft

Windows NT, or Microsoft Windows 2000, you may experience
one of the following symptoms:
The program starts and then immediately quits.

NOTE: The Office Registration Wizard may prompt you to
register and then the Office program will immediately
quit when you

click Finish.

-or-

The Registration Wizard appears each time you start an
Office program.

-or-

You receive one of the following error messages and the
program immediately quits:

Required registry information is missing and this
application cannot run. Please rerun setup to correct
this problem.

Cannot start Microsoft Outlook. Outlook cannot be
configured because Administrator privileges are required
for you to install

some types of software on this computer. Before you can
use Outlook, you must either log on to your computer as
an

Administrator and finish configuring Outlook, or ask your
System Administrator to configure Outlook e-mail support
for you.

Error 1402. Could not open key:
SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
Formats\MicrosoftllS. Verify that you have sufficient
access to that key,

or contact your support personnel.

The Registration wizard cannot run because the system
information it requires is either unavailable or
incorrect.
CAUSE
This problem can occur on Microsoft Windows XP, Microsoft
Windows NT 4.0, or Microsoft Windows 2000, if you set
permissions

in the Windows registry that prevent the necessary
information from being written. The registry key in
question is:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

If the permissions on this key or its subkeys are set so
that the Windows Installer cannot update the key, you may
experience

the problem described in the "Symptoms" section of this
article.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your

operating system. Microsoft cannot guarantee that you can
solve problems that result from using Registry Editor
incorrectly.

Use Registry Editor at your own risk.

To resolve the problem, follow these steps:
Quit all Windows programs.
Click Start and then click Run.
In the Open box, type Regedt32.exe and then click OK.
Select the HKEY_LOCAL_MACHINE on Local Machine window.
Locate and select the following key:

\Software\Microsoft\Office

For Microsoft Windows XP:

On the Edit menu, click Permissions.
Click the registry key for the user who is currently
logged on, and ensure that Read and Full Control
permissions are both

set to Allow.
Click the Advanced button, ensure that the user who is
currently logged on is selected, that Full Control is
listed in the

Permissions column, and that This Key and Subkeys is
listed in the Apply to column.
Click to select the Replace permission entries on all
child objects with entries shown here that apply to child
objects check

box, and clear the Inherit from parent the permission
entries that apply to child objects. Include these with
entries

explicitly defined here check box.
Click Apply, and then click Yes when you are prompted to
continue.
Click OK, and then click OK again.
On the Registry menu, click Exit.
MORE INFORMATION
For additional information about Office programs that
quit immediately after starting, click the article number
below to view

the article in the Microsoft Knowledge Base:

224432 OFF2000: Program Quits Immediately After Starting

For additional information about how to troubleshoot
error messages that appear when you run any Microsoft
Office program,

click the article number below to view the article in the
Microsoft Knowledge Base:

200116 OFF2000: Troubleshooting Office Programs Under
Windows NT 4.0

Last Reviewed: 9/11/2002
Keywords: kbprb KB236592

__________________________________________________________
_________________________________________

When trying to download the trialware ANTIVIRUS:

Error 1406. Could not write value Norton Antivirus to
key HKEY_LOCAL_MACHINE\Software\Symantec\Shared

Technology\LiveReg\Apps.

Verify that you have sufficient access to that key, or
contact your support personnel

I clicked 'ignore' and it seems to be running but I don't
have much faith

When trying to download the trialware FIREWALL I just get
the symptoms above

Thanks in advance to anyone who helps,
Nik