RE: Error 1406

From: nik (nik.gour@direcway.com)
Date: 12/26/02 

From: "nik" <nik.gour@direcway.com>
Date: Thu, 26 Dec 2002 09:18:49 -0800

Tom!!!!!!!!!!!!!!

I am obviously not Charles but I received the same error
message. I've been trying to install Norton Internet
Security 2003 for days. I just bought/downloaded it from
symantec. I'm having a terrible time installing it. So
far this is what I've been able to figure out but it
hasn't worked.
I had no problems installing it on my PC but my laptop
won't play nice. The installation process goes along
fine until the error message and then
everything 'rollsback' to nothing.

help?

I'm sorry to bother you like this but as you can see, I'm
desperate!

Thanks ,
Nik

______________________________________________________
Norton Internet Security Warning

error 1402. Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\IAM\Firewall
Objects\IPGroups\NISInternet.

verify that you have sufficient access to that key, or
contact your support personnel
________________________________________________________

response from Norton Support:

Error: "Error 1402 Cannot open key" when installing
Norton Internet Security or Norton Personal Firewall 2002

Situation:
While installing Norton Internet Security (NIS) or Norton
Personal Firewall (NPF) 2002 to a Windows NT 4.0, 2000,
or XP computer, you see the error message "Error 1402
Cannot Open Key: <%registry key%> Verify that you have
sufficient access to that key, or contact your support
personnel."

You may also see the following error message after the
initial 1402 error: "Error 1406 Could not write NAV to
key <%registry key% > Verify you have sufficient access
to that key or contact your support personel." This error
indicates that the Norton AntiVirus installation failed.

Solution:
This is a permissions issue that must be fixed through
the Windows operating system.

To fix this problem, see the Microsoft document for your
operating system:

Windows NT/2000/XP
Microsoft document drticle number Q236592, OFF2000: Error
Messages Starting Office Program, or Program Immediately
Quits on Windows XP, Windows NT 4.0, or Windows 2000

Do not use the registry key given in the Microsoft
article:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

Instead, use the registry key given in the error message
that you saw. For example, this problem may occur with
the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\IAM\HTTPConfig\PortLi
st

Repeat the steps in the Microsoft document to adjust the
permissions for each of the following security groups:
System, Creator Owner, and Administrators
__________________________________________________________
microsoft article:

This article was previously published under Q236592
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you start one of the Microsoft Office 2000 programs
on a computer that is running Microsoft Windows XP,
Microsoft Windows NT, or Microsoft Windows 2000, you may
experience one of the following symptoms:
The program starts and then immediately quits.

NOTE: The Office Registration Wizard may prompt you to
register and then the Office program will immediately
quit when you click Finish.

-or-

The Registration Wizard appears each time you start an
Office program.

-or-

You receive one of the following error messages and the
program immediately quits:

Required registry information is missing and this
application cannot run. Please rerun setup to correct
this problem.

Cannot start Microsoft Outlook. Outlook cannot be
configured because Administrator privileges are required
for you to install some types of software on this
computer. Before you can use Outlook, you must either log
on to your computer as an Administrator and finish
configuring Outlook, or ask your System Administrator to
configure Outlook e-mail support for you.

Error 1402. Could not open key:
SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
Formats\MicrosoftllS. Verify that you have sufficient
access to that key, or contact your support personnel.

The Registration wizard cannot run because the system
information it requires is either unavailable or
incorrect.
CAUSE
This problem can occur on Microsoft Windows XP, Microsoft
Windows NT 4.0, or Microsoft Windows 2000, if you set
permissions in the Windows registry that prevent the
necessary information from being written. The registry
key in question is:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

If the permissions on this key or its subkeys are set so
that the Windows Installer cannot update the key, you may
experience the problem described in the "Symptoms"
section of this article.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.

To resolve the problem, follow these steps:
Quit all Windows programs.
Click Start and then click Run.
In the Open box, type Regedt32.exe and then click OK.
Select the HKEY_LOCAL_MACHINE on Local Machine window.
Locate and select the following key:

\Software\Microsoft\Office

For Microsoft Windows XP:

On the Edit menu, click Permissions.
Click the registry key for the user who is currently
logged on, and ensure that Read and Full Control
permissions are both set to Allow.
Click the Advanced button, ensure that the user who is
currently logged on is selected, that Full Control is
listed in the Permissions column, and that This Key and
Subkeys is listed in the Apply to column.
Click to select the Replace permission entries on all
child objects with entries shown here that apply to child
objects check box, and clear the Inherit from parent the
permission entries that apply to child objects. Include
these with entries explicitly defined here check box.
Click Apply, and then click Yes when you are prompted to
continue.
Click OK, and then click OK again.
On the Registry menu, click Exit.
MORE INFORMATION
For additional information about Office programs that
quit immediately after starting, click the article number
below to view the article in the Microsoft Knowledge
Base:

224432 OFF2000: Program Quits Immediately After Starting

For additional information about how to troubleshoot
error messages that appear when you run any Microsoft
Office program, click the article number below to view
the article in the Microsoft Knowledge Base:

200116 OFF2000: Troubleshooting Office Programs Under
Windows NT 4.0

Last Reviewed: 9/11/2002
Keywords: kbprb KB236592

__________________________________________________________

When trying to download the trialware (for trouble
shooting):

Error 1406. Could not write value Norton Antivirus to
key HKEY_LOCAL_MACHINE\Software\Symantec\Shared
Technology\LiveReg\Apps.

Verify that you have sufficient access to that key, or
contact your support personnel
________________________________________________________

At the moment, Norton Antivirus is running because I
clicked 'ignore' on the error message above. I tried to
do the same for the firewall trialware but the error 1406
caused a 'rollback' again.

I am now affraid that I have messed up things in
regedt32.exe

HELP MY PRIVATES ARE SHOWING!!!!!