RE: "Windows Upate Error"

From: Kyle Cui [MSFT] (kylecui@online.microsoft.com)
Date: 12/23/02 

From: kylecui@online.microsoft.com (Kyle Cui [MSFT])
Date: Mon, 23 Dec 2002 10:01:50 GMT

Hi Tim,

According to your post, I understand that this issue disappears after we
installed the Windows XP SP1 update. However, the Windows XP SP1 update
caused other issues and you removed this update from your computer.

Therefore, I would like to suggest you try the following methods:
====

Method1. Remove any Internet Security/Firewall software, such as
Ad-Filters, ZoneAlarm.

Method2. Try to install Internet Explorer 6 SP1. To download and install
Internet Explorer 6 SP1, please go to the following link:

http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/download.asp

NOTE: If you have install Internet Explorer 6 SP1, please reinstall it.

If you have any concerns, please feel free to post back.

Regards,

Kyle Cui
kylecui@online.microsoft.com
Product Support Services
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Content-Class: urn:content-classes:message
| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| References: <01d901c2a618$27a0f100$d6f82ecf@TK2MSFTNGXA13>
<gNMOAx3pCHA.2248@cpmsftngxa09>
<014401c2a862$c9c77a70$d5f82ecf@TK2MSFTNGXA12>
| Subject: RE: "Windows Upate Error"
| Date: Sun, 22 Dec 2002 09:15:38 -0800
| Lines: 172
| Message-ID: <026201c2a9dd$bf6a5a80$89f82ecf@TK2MSFTNGXA01>
| MIME-Version: 1.0
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| charset="iso-8859-1"
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| Thread-Index: AcKp3b9qH5yiXX3dT/GAVZT1ZHhyGg==
| Newsgroups: microsoft.public.windowsxp.security_admin
| NNTP-Posting-Host: TK2MSFTNGXA01 10.40.1.47
| Path: cpmsftngxa06!cpmsftngxa10!cpmsftngxa09
| Xref: cpmsftngxa06 microsoft.public.windowsxp.security_admin:39862
| X-Tomcat-NG: microsoft.public.windowsxp.security_admin
|
| Hello Kyle.
|
| I am a happy man no longer. SP1 caused so many problems
| with Microsoft Flight Simulator and another graphics
| programme I did a System Restore and am now running
| without it again, so am back to the original problem of
| no access to Windows Update. Just thought I should keep
| you in informed. Look forward to hearing your thoughts
| soon. Thanks for your help once again.
|
| Tim.
| >-----Original Message-----
| >Hi Kyle,
| >
| >Thanks for your help. I am a happy man once again! It
| all
| >works fine after SP1 installation. There is a problem
| >though which occured after I installed SP1 a month ago.
| >Because of this I uninstalled SP1 until I could find a
| >solution. I run Microsoft Flight Simulator 2002, and
| when
| >I begin a flight the "Brakes are on" message at the
| >bottom of the screen is slightly blurred. Also (when 'in
| >flight') I go to access the options menu at the top of
| >the screen using the Alt key nothing happens. It does
| >seem that the options are there and the game is running
| >correctly, (for it pauses as it should) but they are not
| >shown on the screen. I think this is the case because
| >when I use CTRL C to end the game, it does so correctly.
| >Could you advise please? Thanks for help so far. My
| >machine hopefully is ok again now.
| >
| >Thanks for your help.
| >
| >
| >Tim.
| >
| >
| >>-----Original Message-----
| >>Hi Tim,
| >>
| >>Based on my experience, this issue can be caused by the
| >damaged temporary
| >>Internet files in your system. Please clear the
| >temporary files including
| >>all offline content. To do so, you need to follow these
| >steps:
| >>========
| >>1. Open Internet Explorer and click Tools-> Internet
| >Options
| >>2. In the Temporary Internet Files section in the
| >General tab, Click Delete
| >>Files.
| >>3. Check the Delete all Offline content checkbox and
| >click OK.
| >>4. In the History section, Click Clear History and
| >click OK.
| >>5. Click the Delete Cookies button and click OK.
| >>6. Click the "Settings" button in the Temporary
| >Internet Files area.
| >>7. Click the View Files button, and then remove all
| >the files in the
| >>"Temporary Internet Files" folder. Then close the
| folder.
| >>8. Click the View Objects button, and then remove
| >all the objects.
| >>9. Click OK twice to close the dialog boxes.
| >>
| >>If this issue still occurs, we may need to install
| >Windows XP SP1. To do
| >>so, please refer to the following steps:
| >>========
| >>
| >>Step1. In order to protect your files and settings,
| >please create a System
| >>Restore point to save the current settings:
| >>====
| >>1. Before you start, please close all open files and
| >close all open
| >>programs.
| >>2. Click Start-> All Programs->Accessories->System
| >Tools.
| >>3. Click "System Restore". The System Restore user
| >interface should appear.
| >>4. Select "Create a restore point", and click Next.
| >>5. Type the name for the restore point, and click
| >Create.
| >>6. Click Close to end the process.
| >>
| >>Step2. Please go to the following link to download and
| >install the Windows
| >>XP SP1 update.
| >>
| >>NOTE: Be sure to include all text between the quotation
| >marks. You may copy
| >>the whole link below between the quotation marks
| >(without quotation marks)
| >>to the address bar in Internet Explorer (IE) and then
| >press Enter.
| >>
| >>"http://www.microsoft.com/downloads/release.asp?
| >ReleaseID=44157&area=search&
| >>ordinal=1"
| >>
| >>After installation of the Windows XP SP1 update, please
| >check if Windows
| >>Update works properly.
| >>
| >>If you have any further concerns, please feel free to
| >post back.
| >>
| >>Regards,
| >>
| >>Kyle Cui
| >>
| >>kylecui@online.microsoft.com
| >>Product Support Services
| >>Microsoft Corporation
| >>
| >>This posting is provided "AS IS" with no warranties,
| and
| >confers no rights.
| >>--------------------
| >>| Content-Class: urn:content-classes:message
| >>| From: "Tim" <mrhide@grenoble.vianw.co.uk>
| >>| Sender: "Tim" <mrhide@grenoble.vianw.co.uk>
| >>| Subject: "Windows Upate Error"
| >>| Date: Tue, 17 Dec 2002 14:03:39 -0800
| >>| Lines: 17
| >>| Message-ID: <01d901c2a618$27a0f100
| >$d6f82ecf@TK2MSFTNGXA13>
| >>| MIME-Version: 1.0
| >>| Content-Type: text/plain;
| >>| charset="iso-8859-1"
| >>| Content-Transfer-Encoding: 7bit
| >>| X-Newsreader: Microsoft CDO for Windows 2000
| >>| Thread-Index: AcKmGCeg3N9Rl/MYTFWXawgUcErg1w==
| >>| X-MimeOLE: Produced By Microsoft MimeOLE
| >V5.50.4910.0300
| >>| Newsgroups: microsoft.public.windowsxp.security_admin
| >>| NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
| >>| Path: cpmsftngxa06!TK2MSFTNGP08!cpmsftngxa09
| >>| Xref: cpmsftngxa06
| >microsoft.public.windowsxp.security_admin:39260
| >>| X-Tomcat-NG: microsoft.public.windowsxp.security_admin
| >>|
| >>| Hi.
| >>|
| >>| I wonder if anybody has experienced the same problem
| >as
| >>| me with Windows Update XP Home. When I try to run
| >Windows
| >>| Update I receive the following "Windows Update has
| >>| encoutered an error and cannot display the requested
| >>| page."
| >>|
| >>| Automatic Update no longer works and I am no longer
| >able
| >>| to download Updates manually.
| >>|
| >>| Can anybody help solve this?
| >>|
| >>| Thanks in advance for all help.
| >>|
| >>|
| >>| Tim.
| >>|
| >>
| >>.
| >>
| >.
| >
|

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