Re: System restore - problems setting and restoring
From: Ian Southam (southamian@hotmail.com)
Date: 12/15/02
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From: "Ian Southam" <southamian@hotmail.com> Date: Sun, 15 Dec 2002 12:53:58 -0800
Anshul
I have put the two files on the ftp server again at the
following location -
ftp://ftppss.microsoft.com/Incoming/Windows/
Ian
>-----Original Message-----
>Hi Ian,
>
>I still don't see the files on the ftp, are you sure you
uploaded to the
>/Windows folder? If so canyou please upload them again
and let me know.
>Thanks for your help and ill follow up wityou once we
know what is causing
>this issue on your machine.
>
>--
>Anshul Rawat [MSFT]
>System Restore, Windows XP
>
>This posting is provided "AS IS" with no warranties and
confers no rights.
>
>For additional information on System Restore please
visit:
>http://microsoft.com/technet/itcommunity/Newsgroups/FAQSR
WXP.asp
>
>
>"an Southam" <southamian@hotmail.com> wrote in message
>news:01b301c2a080$1a87f150$d4f82ecf@TK2MSFTNGXA11...
>> Hello Anshul
>> Yes, I had problems sending you the CAB file.
>> Have now (hopefully) put the two separate files on the
>> ftp windows site at
>> (ftp://ftppss.microsoft.com/Incoming/Windows/)as
>> requested. Did not have to log on or anything, so hope
>> they are at the correct location.
>>
>> Ian
>> >-----Original Message-----
>> >Hi! Ian
>> >
>> >I couldnt find your second message with the cab. If
its
>> too big to post here
>> >please follow these instructions to get it to us.
Thanks
>> >
>> >If you can upload that file to the MS FTP site as per
>> instructions here that
>> >would be great. Once you have uploaded it, please
post a
>> message here
>> >letting me know to go grab
>> >it from the ftp and well take a look at it. Thanks for
>> your help.
>> >To send us the cab please follow the following
>> instructions as you cannot
>> >send them to us as attachments. Upload to the /windows
>> folder on the ftp and
>> >name the two files as 'forSRteam-Ian'. It should
>> hopefully help us get to
>> >the
>> >bottom of the problem. Thanks
>> >
>>
>=========================================================
>> ================
>> >
>> >SUMMARY
>> >
>> >=======
>> >
>> >This article explains how to send files to Microsoft
>> Product Support
>> >Services if a Microsoft Support Professional requests
>> that you do so.
>> >
>> >MORE INFORMATION
>> >
>> >================
>> >
>> >To send files to Microsoft Product Support Services::
>> >
>> >NOTE: This method of sending files to Product Support
>> Services is standard
>> >across products. However, the directory location for
>> files is different for
>> >each product.
>> >
>> >1. At a command prompt, FTP to ftppss.microsoft.com.
>> >
>> >2. Log on as ANONYMOUS, and use your e-mail address as
>> the password. For
>> >
>> >example, if your e-mail address is
>> JoeSmith@microsoft.com, use that as your
>> >
>> >password.
>> >
>> >3. You are now logged on to the Microsoft FTP server.
>> >
>> >4. To change the directory, type the following
command:
>> >
>> >cd /incoming/mail
>> >
>> >NOTE: Depending on which group you are working with,
the
>> above "mail"
>> >directory can be replaced by any of the following:
>> >
>> >/com+
>> >
>> >/developer
>> >
>> >/gls
>> >
>> >/hiserver
>> >
>> >/iis
>> >
>> >/mail
>> >
>> >/misc
>> >
>> >/mom
>> >
>> >/msmq
>> >
>> >/premier
>> >
>> >/sms
>> >
>> >/sql
>> >
>> >/webresponse
>> >
>> >/windows
>> >
>> >/windowsce
>> >
>> >/xbox
>> >
>> >Also note that this list is subject to change.
>> >
>> >5. You are now in the correct directory to upload the
>> file.
>> >
>> >6. The command to upload a file may vary based on the
>> utility that you use.
>> >
>> >Typically the command is similar to the following:
>> >
>> >put <file name>
>> >
>> >Before you perform the command, make sure that you are
>> in binary mode. For
>> >
>> >more information on how to set the FTP transfer mode
to
>> binary, see the
>> >
>> >following example of a customer FTP session:
>> >
>> >
>> >C:\>ftp ftppss.microsoft.com.
>> >
>> >Connected to ftppss.microsoft.com.
>> >
>> >220 tkmsftftpf01 Microsoft FTP Service (Version 5.0).
>> >
>> >User (ftppss.microsoft.com:(none)): anonymous
>> >
>> >331 Anonymous access allowed, send identity (e-mail
>> name) as password.
>> >
>> >Password:
>> >
>> >230-This is FTPPSS.MICROSOFT.COM.
>> >
>> >230 Anonymous user logged in.
>> >
>> >ftp> cd /incoming/mail
>> >
>> >250 CWD command successful.
>> >
>> >ftp> binary
>> >
>> >200 Type set to I.
>> >
>> >ftp> put mailfile.zip
>> >
>> >200 PORT command successful.
>> >
>> >150 Opening ASCII mode data connection for
mailfile.zip.
>> >
>> >226 Transfer complete.
>> >
>> >3800 bytes sent in 1.01 seconds (3.80 Kbytes/sec)
>> >
>> >ftp> bye
>> >
>> >221 Thank-you for using Microsoft products!
>> >
>> >NOTE: Unless a Microsoft Support Professional advises
>> you to follow a
>> >different procedure, place the files in a zipped
format,
>> and use the case
>> >number as the file name (for example,
>> SRX970228699123.zip).
>> >
>> >The following are the various directories available
>> under /incoming/:
>> >
>> >/com+
>> >
>> >/developer
>> >
>> >/gls
>> >
>> >/hiserver
>> >
>> >/iis
>> >
>> >/mail
>> >
>> >/misc
>> >
>> >/mom
>> >
>> >/msmq
>> >
>> >/premier
>> >
>> >/sms
>> >
>> >/sql
>> >
>> >/webresponse
>> >
>> >/windows
>> >
>> >/windowsce
>> >
>> >/xbox
>> >
>> >For example, if files need to be sent to support
>> professionals on a Windows
>> >NT issue, the directory for Step 4 would be:
>> >
>> >/incoming/windows
>> >
>>
>=========================================================
>> ==============
>> >
>> >Thanks
>> >
>> >
>> >
>> >
>> >
>> >--
>> >Anshul Rawat [MSFT]
>> >System Restore, Windows XP
>> >
>> >This posting is provided "AS IS" with no warranties
and
>> confers no rights.
>> >
>> >For additional information on System Restore please
>> visit:
>>
>http://microsoft.com/technet/itcommunity/Newsgroups/FAQSR
>> WXP.asp
>> >
>> >
>> >"Ian Southam" <southamian@hotmail.com> wrote in
message
>> >news:016c01c29d6e$f6087cf0$d7f82ecf@TK2MSFTNGXA14...
>> >> Anshul
>> >> It looks asthough I can only attach one file at a
time,
>> >> so here is the trace.rtf file.
>> >> I attempted to set a restore point.
>> >> See next message for the CAB file
>> >>
>> >> Ian
>> >>
>> >> >-----Original Message-----
>> >> >Well lets try to figure out whats causing the
problem
>> >> here. To do so i will
>> >> >need you to do two things:
>> >> >
>> >> >A) Run the attached utility here, which will
generate
>> a
>> >> trace file for your
>> >> >machine which we can study to figure out whats
going
>> on
>> >> here. I have
>> >> >attached regtrace.zip. You will need to run
>> >> regtrace.exe - enable all
>> >> >tracing, and then reboot. After the reboot wait a
>> couple
>> >> of minutes, try a
>> >> >restore process or try to create a restore point .
A
>> >> >trace.atf file should be
>> >> >generated on your C: drive which you can provide to
>> us.
>> >> >
>> >> >B) Also i will need you to generate a SR cab file
>> which
>> >> gives us info on the
>> >> >restore points on your machine and SR related
>> >> operations. This will give us
>> >> >info on whats going on on your machine with SR
under
>> the
>> >> covers. To generate
>> >> >a system restore Cab file please use the following
>> >> procedure:
>> >> >
>> >> > 1.. Click Start, click Run.
>> >> > 2.. Type or paste the following: "%windir%
\system32
>> >> \restore\srdiag.exe"
>> >> >(without the quotation marks) and either press
Enter
>> or
>> >> click OK.
>> >> > 3.. A CMD window will open while the Srdiag.exe
>> runs.
>> >> The CMD session will
>> >> >automatically close when complete, and the .CAB
file
>> >> will be created as
>> >> >desired in your 'Windows\system32\restore'
directory.
>> >> Please be patient as
>> >> >this could take a couple of minutes.
>> >> >
>> >> >Once you have the cab file and the trace can you
>> please
>> >> post here letting me
>> >> >know of it so i can collect it. Thanks
>> >> >
>> >> >
>> >> >--
>> >> >Anshul Rawat[MS]
>> >> >System Restore, Windows XP
>> >> >
>> >> >This posting is provided "AS IS" with no warranties
>> and
>> >> confers no rights.
>> >> >
>> >> >For additional information on System Restore please
>> >> visit:
>> >>
>>
>http://microsoft.com/technet/itcommunity/Newsgroups/FAQSR
>> >> WXP.asp
>> >> >
>> >> >
>> >> >"Ian Southam" <southamian@hotmail.com> wrote in
>> message
>> >> >news:184f301c2958e$ddc20590
$8df82ecf@TK2MSFTNGXA02...
>> >> >> Hi Anshul
>> >> >>
>> >> >> The only drivers downloaded were from music
download
>> >> >> software "kazaa", but this was done about two
weeks
>> >> after
>> >> >> the problem started.
>> >> >> Real player v8 is installed.
>> >> >> The event viewer is started. I assume it is
>> automatic,
>> >> as
>> >> >> there is plenty in the event viewer logs
(although
>> >> >> no "SR" reports).
>> >> >> Drive configuration is:- C: is boot with 18Gb
total
>> and
>> >> >> 11Gb free. D is backup at 15 Gb with 14 GB free.
E
>> is
>> >> >> `Recover at 3 Gb with 1.7 Gb free.
>> >> >>
>> >> >> Only other unusual thing happening is that I now
>> always
>> >> >> get the pop up saying there are Windows upgrades
to
>> >> >> download, even when there are none.
>> >> >>
>> >> >> Not sure if any of the above helps, as it all
seems
>> as
>> >> >> you would expect.
>> >> >> Hope you have some ideas.
>> >> >>
>> >> >> Ian
>> >> >> >-----Original Message-----
>> >> >> >Hi! Ian
>> >> >> >
>> >> >> >Are there any drivers etc you may have upgraded
>> >> >> installed within this period
>> >> >> >and do you have the real player one application
>> >> >> installed and if so have you
>> >> >> >been using it during this period?
>> >> >> >Also make sure that the event viewer service on
>> your
>> >> >> machine is started and
>> >> >> >is set for automatic. Whats your current drive
>> >> >> configuration and free space
>> >> >> >on each?
>> >> >> >
>> >> >> >--
>> >> >> >Anshul Rawat[MS]
>> >> >> >System Restore, Windows XP
>> >> >> >
>> >> >> >This posting is provided "AS IS" with no
warranties
>> >> and
>> >> >> confers no rights.
>> >> >> >
>> >> >> >For additional information on System Restore
please
>> >> >> visit:
>> >> >>
>> >>
>>
>http://microsoft.com/technet/itcommunity/Newsgroups/FAQSR
>> >> >> WXP.asp
>> >> >> >
>> >> >> >
>> >> >> >"Ian Southam" <southamian@hotmail.com> wrote in
>> >> message
>> >> >> >news:32ae01c288f0$11421ff0
$3aef2ecf@TKMSFTNGXA09...
>> >> >> >> System running XP home edition with service
pack
>> 1
>> >> >> loaded.
>> >> >> >> Unable to set a restore point. Unable to
restore
>> to
>> >> old
>> >> >> >> restore points. Can anyone shed any light on
this
>> >> >> please.
>> >> >> >> When trying to set a system restore point, I
get
>> the
>> >> >> >> message "System restore was unable to create a
>> >> restore
>> >> >> >> point. Please restart your computer and run
>> system
>> >> >> >> restore again." Restarting the computer makes
no
>> >> >> >> difference.
>> >> >> >> System restore points exist up to 2nd Oct, but
>> none
>> >> >> since
>> >> >> >> then. Also none were created when loading
>> further XP
>> >> >> >> updates after that date.
>> >> >> >> Have checked that system restore is running;
>> >> adequate
>> >> >> >> memory is available and restore is enabled.
>> >> >> >> When trying to restore to one of the earlier
>> restore
>> >> >> >> points, nothing happens (no error message or
>> >> CPU/hard
>> >> >> >> drive activity)
>> >> >> >> There are no "SR" reports in the system events
>> log,
>> >> but
>> >> >> >> for the date when the problem started, there
are
>> the
>> >> >> >> following;-
>> >> >> >> Log shows lots of `Warnings` stating "error
>> >> detected on
>> >> >> >> device\Device\Harddisk0\D during paging".
Also a
>> >> couple
>> >> >> >> of `Errors` logged
showing "Ide\IdeDeviceP0T0L0,
>> did
>> >> >> not
>> >> >> >> respond within the timeout period".
>> >> >> >> Have not loaded any other software. System
runs
>> >> Norton
>> >> >> >> virus guard, but it has been on 10 months
with no
>> >> >> probs.
>> >> >> >> As last restore point set is same day as XP
>> update
>> >> >> >> Q327405 and Security update March 4 were
loaded,
>> I
>> >> >> >> suspect something around this activity. The
>> Security
>> >> >> >> update was unsuccessful on first attempt to
load.
>> >> >> >> Looks like system restore is not running
>> properly -
>> >> if
>> >> >> >> you think the same, can I just reload that
prog
>> from
>> >> >> >> recovery disk.
>> >> >> >>
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>
- Next message: Dougy: "Administrator Password forgotten"
- Previous message: Andy: "Re: Q328310 critical update failure"
- Maybe in reply to: Ian Southam: "System restore - problems setting and restoring"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
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