Re: System restore - problems setting and restoring
From: Anshul Rawat [MS] (anshulr@online.microsoft.com)
Date: 12/09/02
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From: "Anshul Rawat [MS]" <anshulr@online.microsoft.com> Date: Mon, 9 Dec 2002 09:42:09 -0800
Hi! Ian
I couldnt find your second message with the cab. If its too big to post here
please follow these instructions to get it to us. Thanks
If you can upload that file to the MS FTP site as per instructions here that
would be great. Once you have uploaded it, please post a message here
letting me know to go grab
it from the ftp and well take a look at it. Thanks for your help.
To send us the cab please follow the following instructions as you cannot
send them to us as attachments. Upload to the /windows folder on the ftp and
name the two files as 'forSRteam-Ian'. It should hopefully help us get to
the
bottom of the problem. Thanks
=========================================================================
SUMMARY
=======
This article explains how to send files to Microsoft Product Support
Services if a Microsoft Support Professional requests that you do so.
MORE INFORMATION
================
To send files to Microsoft Product Support Services::
NOTE: This method of sending files to Product Support Services is standard
across products. However, the directory location for files is different for
each product.
1. At a command prompt, FTP to ftppss.microsoft.com.
2. Log on as ANONYMOUS, and use your e-mail address as the password. For
example, if your e-mail address is JoeSmith@microsoft.com, use that as your
password.
3. You are now logged on to the Microsoft FTP server.
4. To change the directory, type the following command:
cd /incoming/mail
NOTE: Depending on which group you are working with, the above "mail"
directory can be replaced by any of the following:
/com+
/developer
/gls
/hiserver
/iis
/mail
/misc
/mom
/msmq
/premier
/sms
/sql
/webresponse
/windows
/windowsce
/xbox
Also note that this list is subject to change.
5. You are now in the correct directory to upload the file.
6. The command to upload a file may vary based on the utility that you use.
Typically the command is similar to the following:
put <file name>
Before you perform the command, make sure that you are in binary mode. For
more information on how to set the FTP transfer mode to binary, see the
following example of a customer FTP session:
C:\>ftp ftppss.microsoft.com.
Connected to ftppss.microsoft.com.
220 tkmsftftpf01 Microsoft FTP Service (Version 5.0).
User (ftppss.microsoft.com:(none)): anonymous
331 Anonymous access allowed, send identity (e-mail name) as password.
Password:
230-This is FTPPSS.MICROSOFT.COM.
230 Anonymous user logged in.
ftp> cd /incoming/mail
250 CWD command successful.
ftp> binary
200 Type set to I.
ftp> put mailfile.zip
200 PORT command successful.
150 Opening ASCII mode data connection for mailfile.zip.
226 Transfer complete.
3800 bytes sent in 1.01 seconds (3.80 Kbytes/sec)
ftp> bye
221 Thank-you for using Microsoft products!
NOTE: Unless a Microsoft Support Professional advises you to follow a
different procedure, place the files in a zipped format, and use the case
number as the file name (for example, SRX970228699123.zip).
The following are the various directories available under /incoming/:
/com+
/developer
/gls
/hiserver
/iis
/mail
/misc
/mom
/msmq
/premier
/sms
/sql
/webresponse
/windows
/windowsce
/xbox
For example, if files need to be sent to support professionals on a Windows
NT issue, the directory for Step 4 would be:
/incoming/windows
=======================================================================
Thanks
-- Anshul Rawat [MSFT] System Restore, Windows XP This posting is provided "AS IS" with no warranties and confers no rights. For additional information on System Restore please visit: http://microsoft.com/technet/itcommunity/Newsgroups/FAQSRWXP.asp "Ian Southam" <southamian@hotmail.com> wrote in message news:016c01c29d6e$f6087cf0$d7f82ecf@TK2MSFTNGXA14... > Anshul > It looks asthough I can only attach one file at a time, > so here is the trace.rtf file. > I attempted to set a restore point. > See next message for the CAB file > > Ian > > >-----Original Message----- > >Well lets try to figure out whats causing the problem > here. To do so i will > >need you to do two things: > > > >A) Run the attached utility here, which will generate a > trace file for your > >machine which we can study to figure out whats going on > here. I have > >attached regtrace.zip. You will need to run > regtrace.exe - enable all > >tracing, and then reboot. After the reboot wait a couple > of minutes, try a > >restore process or try to create a restore point . A > >trace.atf file should be > >generated on your C: drive which you can provide to us. > > > >B) Also i will need you to generate a SR cab file which > gives us info on the > >restore points on your machine and SR related > operations. This will give us > >info on whats going on on your machine with SR under the > covers. To generate > >a system restore Cab file please use the following > procedure: > > > > 1.. Click Start, click Run. > > 2.. Type or paste the following: "%windir%\system32 > \restore\srdiag.exe" > >(without the quotation marks) and either press Enter or > click OK. > > 3.. A CMD window will open while the Srdiag.exe runs. > The CMD session will > >automatically close when complete, and the .CAB file > will be created as > >desired in your 'Windows\system32\restore' directory. > Please be patient as > >this could take a couple of minutes. > > > >Once you have the cab file and the trace can you please > post here letting me > >know of it so i can collect it. Thanks > > > > > >-- > >Anshul Rawat[MS] > >System Restore, Windows XP > > > >This posting is provided "AS IS" with no warranties and > confers no rights. > > > >For additional information on System Restore please > visit: > >http://microsoft.com/technet/itcommunity/Newsgroups/FAQSR > WXP.asp > > > > > >"Ian Southam" <southamian@hotmail.com> wrote in message > >news:184f301c2958e$ddc20590$8df82ecf@TK2MSFTNGXA02... > >> Hi Anshul > >> > >> The only drivers downloaded were from music download > >> software "kazaa", but this was done about two weeks > after > >> the problem started. > >> Real player v8 is installed. > >> The event viewer is started. I assume it is automatic, > as > >> there is plenty in the event viewer logs (although > >> no "SR" reports). > >> Drive configuration is:- C: is boot with 18Gb total and > >> 11Gb free. D is backup at 15 Gb with 14 GB free. E is > >> `Recover at 3 Gb with 1.7 Gb free. > >> > >> Only other unusual thing happening is that I now always > >> get the pop up saying there are Windows upgrades to > >> download, even when there are none. > >> > >> Not sure if any of the above helps, as it all seems as > >> you would expect. > >> Hope you have some ideas. > >> > >> Ian > >> >-----Original Message----- > >> >Hi! Ian > >> > > >> >Are there any drivers etc you may have upgraded > >> installed within this period > >> >and do you have the real player one application > >> installed and if so have you > >> >been using it during this period? > >> >Also make sure that the event viewer service on your > >> machine is started and > >> >is set for automatic. Whats your current drive > >> configuration and free space > >> >on each? > >> > > >> >-- > >> >Anshul Rawat[MS] > >> >System Restore, Windows XP > >> > > >> >This posting is provided "AS IS" with no warranties > and > >> confers no rights. > >> > > >> >For additional information on System Restore please > >> visit: > >> > >http://microsoft.com/technet/itcommunity/Newsgroups/FAQSR > >> WXP.asp > >> > > >> > > >> >"Ian Southam" <southamian@hotmail.com> wrote in > message > >> >news:32ae01c288f0$11421ff0$3aef2ecf@TKMSFTNGXA09... > >> >> System running XP home edition with service pack 1 > >> loaded. > >> >> Unable to set a restore point. Unable to restore to > old > >> >> restore points. Can anyone shed any light on this > >> please. > >> >> When trying to set a system restore point, I get the > >> >> message "System restore was unable to create a > restore > >> >> point. Please restart your computer and run system > >> >> restore again." Restarting the computer makes no > >> >> difference. > >> >> System restore points exist up to 2nd Oct, but none > >> since > >> >> then. Also none were created when loading further XP > >> >> updates after that date. > >> >> Have checked that system restore is running; > adequate > >> >> memory is available and restore is enabled. > >> >> When trying to restore to one of the earlier restore > >> >> points, nothing happens (no error message or > CPU/hard > >> >> drive activity) > >> >> There are no "SR" reports in the system events log, > but > >> >> for the date when the problem started, there are the > >> >> following;- > >> >> Log shows lots of `Warnings` stating "error > detected on > >> >> device\Device\Harddisk0\D during paging". Also a > couple > >> >> of `Errors` logged showing "Ide\IdeDeviceP0T0L0, did > >> not > >> >> respond within the timeout period". > >> >> Have not loaded any other software. System runs > Norton > >> >> virus guard, but it has been on 10 months with no > >> probs. > >> >> As last restore point set is same day as XP update > >> >> Q327405 and Security update March 4 were loaded, I > >> >> suspect something around this activity. The Security > >> >> update was unsuccessful on first attempt to load. > >> >> Looks like system restore is not running properly - > if > >> >> you think the same, can I just reload that prog from > >> >> recovery disk. > >> >> > >> > > >> > > >> >. > >> > > > > > > >
- Next message: Bruce Chambers: "Re: File Sharing"
- Previous message: Wynn: "EAccessViolation in User Group security setting"
- In reply to: Ian Southam: "Re: System restore - problems setting and restoring"
- Next in thread: an Southam: "Re: System restore - problems setting and restoring"
- Reply: an Southam: "Re: System restore - problems setting and restoring"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
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