RE: Files missing from backup

From: Tom Wu (i-tomw@online.microsoft.com)
Date: 12/05/02 

From: i-tomw@online.microsoft.com (Tom Wu)
Date: Thu, 05 Dec 2002 11:05:26 GMT

Dear Richard,

After doing some research, I find some program files in the Programs Files
directory cannot be backed up in Normal Mode. These files may still be
locked by Windows.

I suggest you boot the computer to Safe Mode and back up these files.

To boot the computer to Safe Mode, you can perform the following steps:

a. Restart the computer.
b. Keep press F8 key until the Windows Startup menu appears.
c. Choose the Safe Mode, and press Enter.

Note: In the Safe Mode, your system display and Desktop will look and
perform differently than in Normal Mode. This is only temporary.

Regards,

Tom Wu
i-tomw@online.microsoft.com
Online Support Professional
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Content-Class: urn:content-classes:message
>From: "Richard Corn" <rac@racc.com>
>Sender: "Richard Corn" <rac@racc.com>
>References: <077801c29af9$0af97510$cef82ecf@TK2MSFTNGXA08>
<Pol8ZJ2mCHA.3108@cpmsftngxa06>
>Subject: RE: Files missing from backup
>Date: Wed, 4 Dec 2002 13:47:13 -0800
>Lines: 142
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>X-Tomcat-NG: microsoft.public.windowsxp.security_admin
>
>Tom,
>I am a windows developer, so I have some familiarity with
>the issues involved.
>
>1 - files not backed up as expected with either NORMAL or
>COPY back up types.
>
>2 - using the utility listdlls, I am pretty sure none of
>the outlook express dlls and exe files (which dont get
>backed up) are loaded.
>
>3 - I am running as administrator level user and file
>permissions show my user name as having full access to all
>these files.
>
>I will send you some files to look at directly to your
>email address.
>
>>-----Original Message-----
>>Dear Richard,
>>
>>The problem may be caused by the following reasons:
>>
>>1. Incorrect Backup Type.
>>2. The file is locked by some program running on your
>computer.
>>3. You do not have enough permission to read the file
>>
>>I suggest you check the following:
>>
>>1. Make sure you have selected proper backup type:
>>
>>a. In Windows XP Backup program, click the Tools menu and
>click Options.
>>b. Click the Backup Type tab.
>>c. Select the proper backup type under "Default Backup
>Type" (You can
>>select the "Copy" Backup type to do the test.
>>
>>2. Disable all the third-party services and all the
>startup programs to see
>>if the problem still exists.
>>
>>a. Click Start, Run, type "msconfig" and press Enter.
>>b. Click the System.ini tab and click the "Disable All"
>Button.
>>c. Click the Win.ini tab and click the "Disable All"
>Button.
>>d. Click the Services tab, click to select the "Hide All
>Microsoft
>>Services" and click the "Disable All" Button.
>>e. Click the Startup tab and click the "Disable All"
>Button.
>>f. Click OK and reboot your computer to see if the
>problem still exists.
>>
>>3. Make sure your account has the administrative
>privilege.
>>
>>a. Click Start and click Control panel.
>>b. Double click the User Accounts icon.
>>c. Click your account.
>>d. Click the "Change the account type" link.
>>e. If you see "Computer Administrator" is selected, this
>means your account
>>has the administrative privilege.
>>
>>4. Make sure the problem files have the proper permission
>settings.
>>
>>1) Disable "simple file sharing"
>>
>>a. Click Start and click Control Panel
>>b. Double click the Folder Options icon.
>>c. Click the View menu.
>>d. Clear the checkbox next to "Use simple file sharing".
>>
>>2) Check the permission of the problem file.
>>
>>a. Right click the file and click Properties.
>>b. Click the Security tab.
>>c. Click to highlight your account.
>>d. Make sure you have full control to the file.
>>
>>For further research, you can post the Backup report file
>and I will check
>>it.
>>
>>Regards,
>>
>>Tom Wu
>>i-tomw@online.microsoft.com
>>Online Support Professional
>>Microsoft Corporation
>>
>>This posting is provided "AS IS" with no warranties, and
>confers no rights.
>>
>>
>>--------------------
>>>Content-Class: urn:content-classes:message
>>>From: "Richard Corn" <rac@racc.com>
>>>Sender: "Richard Corn" <rac@racc.com>
>>>Subject: Files missing from backup
>>>Date: Tue, 3 Dec 2002 10:23:14 -0800
>>>Lines: 14
>>>Message-ID: <077801c29af9$0af97510
>$cef82ecf@TK2MSFTNGXA08>
>>>MIME-Version: 1.0
>>>Content-Type: text/plain;
>>> charset="iso-8859-1"
>>>Content-Transfer-Encoding: 7bit
>>>X-Newsreader: Microsoft CDO for Windows 2000
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>>>NNTP-Posting-Host: TK2MSFTNGXA08 10.40.1.160
>>>Path: cpmsftngxa08!cpmsftngxa06
>>>Xref: cpmsftngxa08
>microsoft.public.windowsxp.security_admin:36638
>>>X-Tomcat-NG: microsoft.public.windowsxp.security_admin
>>>
>>>After doing a NORMAL full backup (and even specifically
>>>selected file sets), when I review the backup report and
>>>the backed up files, many files are missing. That is,
>>>files on my hard disk are not on the backup. More
>>>interesting, in one case, a directory has a number of
>>>files all with the A archive file attribute set and one
>>>file that does not archive file attribute set. On the
>>>backup, only the file WITHOUT the archive attribute set
>is
>>>backed up and the other files are not present on the
>back.
>>>The files included/ignored are somewhat random, in that
>>>some directories have all files stored and others have
>>>files missing, following the pattern of the archive
>>>attribute described above. I can't determine why this is
>>>happening. XP Pro SP1.
>>>
>>
>>.
>>
>