Re: Unable to retain password for Outlook/ Express

From: eric (eric_ais@hotmail.com)
Date: 11/11/02 

From: "eric" <eric_ais@hotmail.com>
Date: Sun, 10 Nov 2002 23:46:38 -0800

a couple of things to think about. One Since you got the
computer with software pre-installed, then it is the
company's responsibility(who installed). Another thing is
that throughout the databases there are a number of
complaints with HP and XP software. Hopefully you have
not done the service pak updates. Lots of conflicts with
HP and service pak 1. There might be some other updates
with resolved security issues that might help. If your
searches through the database and still no avail from
where you bought the computer (be careful cause if you
dont have any extended warranties of anything stipulating
software conflicts) they may charge you for fixing the
problem if you have installed a program since getting the
computer that is causing the issue. When I bought my
computer I came across several things that came to the
point where I wiped the harddrive(formatted) and started
over. Put everything on myself. But go to the HP web site
itself and look through their Frequently asked questions
and troubleshooting spots to see if anyone else has noted
same problems and maybe HP itself has an update fix. Let
me know if this helped at all.
>-----Original Message-----
>Since I purchased this top-of-the-line HP computer, I
>have had problems with microsoft outlook express which
>was pre-installed on this system. The problem is that
>outlook is unable to retain my password. I have to
>constantly insert my password each time I send or
receive
>mail. (yes the little box in front of "save password" is
>checked off). Microsoft claims that since the XP
>operating system came pre-installed on the computer at
>time of purchase that it is HP's responsibility to take
>care of the problem. HP insists that it is a conflict in
>the security registery and therefore it is Microsofts
>responsibility to take care of the problem. I feel like
a
>cat chasing its tail dealing with these monkeys. I wish
>someone from either of these 2 companies would step up
to
>the plate and tell me how to fix this problem.
>Any advice would greatly be appreciated.
>.
>

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