Re: Microsoft Knowledge Base Article - 308402

From: Roger Abell [MVP] (mvpNOSPAM@asu.edu)
Date: 11/09/02 

From: "Roger Abell [MVP]" <mvpNOSPAM@asu.edu>
Date: Fri, 8 Nov 2002 21:51:44 -0700

Please read completely, and you will notice that
http://support.microsoft.com/?kbid=308402
says:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft
products that are listed at the beginning of this article. This problem
was first corrected in Windows XP Service Pack 1.

So, the preferred solution is to install SP 1, which also provides
fixes for other (including security) issues only available in SP 1.
If this is not feasible, then call MS. The text about link below or
contact PSS is boilerplate. Every time I have called, there is very
minimal delay until I have an email with access info to the patch.
If you simply say you need a fix as defined in KB 308402 that is
about all there is to the call. 

--
Roger Abell
MS MVP (Security, Windows), MCDBA,  MCSE both
Associate Expert - Windows XP ExpertZone
http://www.microsoft.com/windowsxp/expertzone
"Stuart Hunter" <shuntera@thetrash.technologist.com> wrote in message
news:456001c2878c$a16e0b30$35ef2ecf@TKMSFTNGXA11...
> Re: 'The Password Is Not Valid' Error Message Appears
> When You Log On to Recovery Console in Windows XP
>
>
> I have this problem and when I look at the Knowledgebase
> article it says:
>
> "To resolve this problem immediately, download the fix by
> clicking the download link later in this article or
> contact Microsoft Product Support Services to obtain the
> fix."
>
> However I can't see a link to the fix and would prefer
> not to have to dit on the phone for ages getting this
> sorted out.
>
> Anyone know where this hotfix resides?
>
> Stuart
> (take out the trash if replying by mail)

Relevant Pages

  • Event ID 7023
    ... A supported fix is now available from Microsoft, ... Product Support Services to obtain the fix. ... complete list of Microsoft Product Support Services phone ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Event ID 7023
    ... >>If you think that fix applies, ... >>Windows isn't rocket science! ... >>> A supported fix is now available from Microsoft, ... >>> complete list of Microsoft Product Support Services ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: MS03-031 issue
    ... > A supported fix is now available from Microsoft, ... This fix may receive additional testing. ... call Microsoft Product Support Services so that the ... > To work around this problem, administer SQL Server from a workstation ...
    (microsoft.public.sqlserver.security)
  • Re: Q275186
    ... You need to pick up the phone and call Product Support Services. ... Sue Mosher, Outlook MVP ... > A supported fix is now available from Microsoft, ... This fix may receive ...
    (microsoft.public.outlook)
  • Re: [Full-disclosure] Office 0day
    ... more and continue consulting for microsoft rather than criminal networks. ... to fix the product if it is flawed. ... That is like me trying to argue that after going to a car mechanic, ... "Members of the jury, by keeping quiet about the bug and not shipping a patch, ...
    (Full-Disclosure)