Re: Q308402 - 'The Password Is Not Valid'

From: Jupiter Jones (jones_jupiter@hotnomail.com)
Date: 10/17/02 

From: "Jupiter Jones" <jones_jupiter@hotnomail.com>
Date: Thu, 17 Oct 2002 13:58:23 -0600

Have you tried leaving password blank?
According to the Status "This problem was first corrected in Windows
XP Service Pack 1"
Q308402 will not fix it since this issue has been resolved with
Service Pack 1.

I do not think the Recovery Console is available with all OEM
computers, Gateway may not have supplied it. 

--
Jupiter Jones
Please respond to newsgroup only.
Everyone can benefit from the message.
"David Campbell" <Zelby250@ZhotmailZ.Zcom> wrote in message
news:58d201c2760a$7982c900$2ae2c90a@phx.gbl...
> Hey, folks.  I will be gratified if anyone can give me
> some new and useful information on this problem.
>
>
> VITAL STATISTICS
>
> OEM:    Gateway
> OS:     Windows XP Home edition, SP1
>
>
> DESCRIPTION
>
> Q308402 is the Microsoft Knowledge Base Article number.
> The error occurs when I attempt to login to the Recovery
> Console.  Basically, I cannot perform any action at the
> password prompt that will allow me to access the Recovery
> Console.
>
>
> SOLUTION presented in Q308402
>
> The Microsoft support site claims to offer a hotfix which
> corrects this error, and specifically refers to a
> link "later in this article," a link which I cannot find.
> At first I thought that Service Pack 1 might be the link
> to which they were referring, but I have installed it
> successfully and my situation has not changed.
>
> The most irritating thing is that if I attempt to contact
> Microsoft about this issue, I must identify the software I
> need help with, which is my OS, and as soon as I do this
> they tell me that only my OEM will provide support for
> this issue.  The problem is, my OEM has already told me
> that I must contact Microsoft.  So, before I go to the
> Better Business Bureau, I thought I'd try posting a
> message here.
>
>
> OTHER SOLUTIONS that don't work
>
> I have done some research at the Microsoft support site
> and found a number of links that seem helpful, except that
> they all apply to Windows XP Professional edition, and I
> have Windows XP Home edition.  Home edition seems to be
> missing every important tool that involves user account
> administration.
>
> Can anyone tell me how to get this mysterious hotfix
> referred to by article Q308402?  Or, if it was included in
> SP1, then what else do I need to do to correct this
> problem?  Or is there some more mundane but obscure action
> I can take to correct this problem?
>
>
> EMAIL
>
> If you reply to this message via email, please be aware
> that you must eliminate the Z's from my email address.
>
>
> Thanks in advance,
>
> David

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