Re: Script blocking

From: Roger Abell [MVP] (mvpNOSPAM@asu.edu)
Date: 10/01/02 

From: "Roger Abell [MVP]" <mvpNOSPAM@asu.edu>
Date: Tue, 1 Oct 2002 07:38:47 -0700

Helpctr.exe is a Windows file, and the prefetch info is there
to assist it in loading rapidly. Let us assume that your copy
of the file is intact and un-trojaned.
If this is so, then just authorize it to run in the Symantec
script blocking tool. Have you tried this, and found that
it comes back prompting again ? Symantec really should
not be seeing this as a script, so either something is plugged
to run off from it, it was changed, or Symantec is goofy.
You will find the actual file in
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries
and clicking on it there should just open up the Help and
Support Center. 

--
Roger Abell
MS MVP (Security, Windows), MCDBA,  MCSE both
Associate Expert - Windows XP ExpertZone
http://www.microsoft.com/windowsxp/expertzone
"Robert Garfield" <rgarfiel@tampabay.rr.com> wrote in message
news:15d001c268a0$cacf3b30$35ef2ecf@TKMSFTNGXA11...
> When I run Program compatibility wizard in xp. All
> programs show the same thing. Your computer is halted and
> needs to do something about this script. Helpctr.exe It
> gives me options. The one I pick is Stop this script
> (recommended). My Computer is running great. This file is
> in C:\windows\prefetch. It is a 67 k file type pf.The
> file # obd5b31b.pf. Symantec support said it was a
> Microsoft problem. I can't e-mail Ms because I have an
> oem#for windows. Dell had me reinstall xp files. Didn't
> help. the file is still there. They want me to do a
> complete install. I asked them if I could delete the file
> and they said try. Here's the kicker. When I deleted the
> file a new one showes up in the file folder this one was
> a 40k file. I assume xp needs this file and generated a
> new one. I put the 67k file back in the folder.I've run
> virus scan and nothing showes up on the scan.

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