Re: Trouble shooting Logging Off.

From: Charlie Walton (QGCOQCIMVPSX@spammotel.com)
Date: 09/05/02 

From: QGCOQCIMVPSX@spammotel.com (Charlie Walton)
Date: 5 Sep 2002 14:54:55 -0700

I have seen lots of questions on this topic but no answers. So I
thought I would post the answer here.

The problem stems from folder permissions. I suspected this, but
still got the same problem when I changed folder permissions to Full
Control on the /Program Files/McAfee directory. Still didn't work. I
finally found out that you ALSO have to change the permissions in the
/Program Files/Common/Network Associates directory.

Detailed instructions on what to do and how to do it can be found at
http://www2.mcafeehelp.com//doconly.asp?docid=67997

They have instructions for Windows NT, Windows 2000, and Windows XP
Pro.

Charlie Walton

"Tom Sclater" <tsclater@ntlworld.com> wrote in message news:<9aaa01c24e16$1d579000$9ee62ecf@tkmsftngxa05>...
> Logging off in the normal way "START" "LOG OFF"
>
> When logging off from a user account other than the
> administrator account the following message is displayed:
>
> "Windows Exporer has encountered a problem and needs to
> close. We are sorry for the inconvenience." after
> slecting "Close" another message appears
>
> "Vshield error
> A virus data files are mising. Unable to scan download
> file." When I select "OK" the computer returns to the
> users desktop without logging off.
>
> It would appear the only successful way to log off from
> the user acoounts is to press CTRL ALT DEL to activate
> the Windows Task Manager and Log off in this way.
>
> I am a complete novice on Windows XP and the difficulties
> are probably arising from the way I have set up the
> accounts and user interface with other programs.
>
> Any help would be appreciated.
>
> Also when logged on as a limited account user
> experiencing problems saving to hard disk. The following
> message appears:
>
> **********************************************************
> Can't Save
>
> X Sorry: Can't save to disk. You may need more disk space
> on your hard disk.
>
> **********************************************************
>
> There is 15GB space on hard disk, could the user account
> be restricted in any way??
>
>
> Tom
>
> >-----Original Message-----
> >
> >Tom:
> >How are you trying to login off? What exactly are the
> error messages being
> >displayed? The more information you can provide the
> better we can help you
> >resolve your issue. Please reply to this message with
> your response and
> >someone will assist you further.
> >--
> >Microsoft MVP
> >
> >
> >"tsclater" <tsclater@ntlworld.com> wrote in message
> >news:91ff01c24d2f$ead51530$a4e62ecf@tkmsftngxa06...
> >> Hello All,
> >>
> >> I have set up different user accounts on my computer.
> >> Unfortunately some users have difficulty logging off
> and
> >> have to do sothrough the task manager.
> >>
> >> Any ideas what could be causing the problem.
> >>
> >> Tom
> >
> >
> >.
> >

KEYWORDS: McAfee Win2k WinXP WinNT Vshield error virus data files
user

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