Re: OEM branded XP Home Edition - Who to complain to?
From: Kyle (kylemwhite@hotmail.com)
Date: 08/08/02
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From: "Kyle" <kylemwhite@hotmail.com> Date: Wed, 7 Aug 2002 20:31:38 -0700
Serena,
It seems you have struck a nerve with lots of people with this post. Here is
another sob story for those who care.
I got similarly burned with HP, yes HP! On the Pavilion PCs that our company
bought for overseas customers, they didn't even include a restore CD. The
restore files are stored on a hidden partition on the hard drive. It does
include a utility to install stuff that is not normally installed but if the
hard disk crashes then we are screwed. We had to make a request and send HP
some money (not much, but it's the hassle that is the issue) to get their
"system recovery" which includes about 7 CDs (most of which is probably junk
that I don't want). I used to consider myself a savvy computer shopper but
on this latest round, this wasn't an issue I'd ever encountered before so I
didn't even think to ask. Things change so fast that everytime I need to buy
a new computer, there are a bunch of issues to consider which are different
than the last time.
On a positive note, I recently bought a Micron and it came with their
"System restore" disk which is essentially the MS XP disk. This is a good
thing that I've always liked about Micron, they give you the vanilla stuff
without a bunch of extra foof.
Kyle
"Serena" <serena@reenee.net> wrote in message
news:0e1201c23cf1$68e75090$9ee62ecf@tkmsftngxa05...
> I bought my computer system via Best Buy, one of their
> VPR Matrix systems which came with XP Home Edition. I
> did not receive an XP CD-Rom, but rather their "restore"
> disk. I want to set up an automated maintenance backup
> of my critical data files on the new system to another
> computer on my home network. So I went to System Tools,
> and discovered the Backup function is not there. I also
> perused MS's Knowledgebase and discovered by default this
> is not installed (NTBACKUP), and instructions on how to
> install it from the XP Home Edition CD-ROM (which i don't
> have), so I contacted Best Buy's VPR tech support to
> inquire how I was going to accomplish my goal.
>
> The response was that I would need to either (1) burn a
> copy of any data I wanted to "backup" to a CD, that I
> would not be able to backup over my network to another
> hard drive, that the NTBACKUP is not provided as a part
> of the OEM branded Home Edition; or (2) "just use System
> Restore". (!!!!)
>
> What the HELL gives the OEM the right to omit what should
> be an essential utility just because it's an OEM branded
> edition of XP?
>
> I told the guy I have a LOT of data to backup (I have a
> 100 gig hard drive on the new system) - and burning a
> copy is not an acceptable solution, as that would require
> me to sit here and change out CD's in the event my data
> exceeded the limit of the CD. I should have the ability
> to choose to backup my system to another hard drive,
> without just making a copy of file on a CD.
>
> Further, suppose my 100 gig hard drive dies, relying just
> on System Restore would certainly not help me to restore
> files from a dead drive.
>
> This is ridiculous and I am incensed. I feel that kind
> of arbitrary OEM interference with having the
> functionality normally included in a "licensed" XP Home
> Edition is unacceptable.
>
> Who do I complain to loudly and bitterly, that would have
> the authority to do something constructive about this
> situation?
- Next message: Al Morris: "Re: Cant access encrypted files after reloading xp"
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- In reply to: Serena: "OEM branded XP Home Edition - Who to complain to?"
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