Re: Trojan Virus won't let me open virus protection

On Mon, 19 Jan 2009 13:25:01 -0800, Elle wrote:

Earlier this week a message appeared from my computer that i had a trojan
virus. I realized then that my firewall was not on. I went to get virus
protection and what not and had a friend send some stuff. The Virus won't let
me open any of it or go to any site where i can download something to get rid
of it. I'm prepared to completly clear off the computer if i have to but i
don't know how to do that either. Help me!

1.Clear the (IE) temporary Internet files and the history cache.
Click 'Start' and then click 'Run'... then type (or copy/paste)
"inetcpl.cpl" (w/out quotation marks) into the box, then click the 'OK'
button.
In Internet Properties panel 'General' tab, under 'Browsing history', click
'Delete...'button, in 'Delete Browsing History' panel, click the 'Delete
all...' button then place a checkmark into the box beside 'Also delete
files and settings stored by add-ons', Click 'Yes' and exit the Internet
Properties panel by clicking the 'OK' button.

2.Clean HDD
Click 'Start' and then click 'Run...' then type (or copy/paste) "cleanmgr"
(w/out quotation marks into the box, then click the 'OK' button. Select
your drive
(presumably WinXP (C:) and click OK.
--or--
2a.Delete files using Disk Cleanup (if on Vista)
http://windowshelp.microsoft.com/Windows/en-US/help/1264bc24-72a8-48aa-84e3-a355327139d91033.mspx

3.Download/execute:
Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
--and--
SuperAntispyware - Free
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE

4.Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.

http://www.thespykiller.co.uk/index.php?board=3.0
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.tomcoyote.org/index.php?showforum=27
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://www.theeldergeek.com/forum/index.php?s=2e9ea4e19d3289dd877ab75a8220bff6&showforum=29

NOTE:
Registration is required in any of the above mentioned fora before posting
a HJT log and read the 'stickies' (instructions/guidelines) for the
respective HJT forum.

5.Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html

Good luck :)
.