Re: Sophos Auto Update Removal
- From: "John Barnett MVP" <freelance@xxxxxxxxxxxxxxx>
- Date: Sun, 20 Jul 2008 18:43:36 +0100
What Operating System are you using? Have you tried uninstalling from Safe Mode? (Reboot the machine and as it boots keep tapping the F8 key until the safe mode menu appears). I'm not sure whether this might help or not: http://www.sophos.com/support/knowledgebase/article/11066.html Either way make sure you have a restore point you can go back to if anything goes wrong. Failing that you might have to contact Sophos technical support for further guidance. I can't even locate the error code in this list: http://www.sophos.com/support/knowledgebase/article/12377.html
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John Barnett MVP
Associate Expert
Windows Desktop Experience
Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
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"Boxcard" <Boxcard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:F199AC72-5C55-4D56-9165-1B70415CF3A4@xxxxxxxxxxxxxxxx
Thanks John, but that did not work for me. I restored and tried the.
Auto Upadate uninstall first and got the same error.
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Confused Boxcard
"John Barnett MVP" wrote:
I'm not absolutely sure but I think the last time I uninstalled Sophos I
uninstalled the Auto Update program 'first' then uninstalled Sophos Anti
Virus. If you have a system restore point try restoring the system to a date
'prior' to when you tried to uninstall Sophos and then try uninstalling the
Auto update first, followed by the anti virus application.
--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience
Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
"Boxcard" <Boxcard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B60CE0F5-6E7D-4739-A214-19185B92AE87@xxxxxxxxxxxxxxxx
> I have uninstalled the Sophos Antivirus program, but I cannot uninstall
> the
> Sophos Auto Update program. I keep getting an error message "Internal
> Error
> 2738". Can anyone help, please?
> -- > Confused Boxcard
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