Re: Install of software fails

From: Steven L Umbach (n9rou_at_nospam-comcast.net)
Date: 11/24/04

  • Next message: Steven L Umbach: "Re: IPSEC policy for RCMD" 
    Date: Wed, 24 Nov 2004 14:28:27 -0600

    That message does not give you much to go by. You might try to create the
    directory that it uses ahead of time and give it full control for
    administrators and system. There are a couple of tools that may help from
    Sysinternals called filemon and regmon. Run filemon first just before you
    try to do the application and close it as soon as install fails and look in
    it's log for denied access entries that would describe a file or folder that
    you need to change permissions on. Do the same with regmon. The whole
    process will be kind of trial and error to track down possible permission
    problems. Also look in Event Viewer for any clues and enable auditing of
    object access and privilege use [via security policy] - both for failure
    while you are trying to troubleshoot and check the security log for any
    failures in either that may be helpful. --- Steve

    http://www.sysinternals.com/ntw2k/source/filemon.shtml

    "niv" <niv@hotmail.com> wrote in message
    news:857a01c4d23b$78b77950$a401280a@phx.gbl...
    >I am unsure which SP we are currently on. I will get that
    > info later today.
    > Question:
    >
    > I am in process of installing Ascent Capture software on a
    > Windows 2000 Server and the install fails. I find this
    > strange because I am the local Administrator on the box.
    >
    > Is there a tool out somewhere that would allow me to see
    > where in the install step that the install fails? Or even
    > give me more information than what I get now.
    >
    > Currently, while the install errors out, the error message
    > is something like "Install Eror..Quit or Retry". Not much
    > information at all!
    >
    > Thanks for your help.

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