Serious EFS Issue

From: Dave Leonardi (daveleonardi_at_yahoo.com)
Date: 10/05/04


Date: Tue, 5 Oct 2004 10:08:10 -0400

Good Morning,

    I had a question regarding Encrypted File System. I have a particular
scenario where I encrypted an end user's My documents folder (Redirected
Folder). What has happened is that her machine was since then imaged
(ghosted). Now she is unable to retrieve her documents which are showing to
be encrypted with no recovery agent. Her encryption details shows her as
being a user that can access the files, but she cannot access it nor anyone
else. She receives denied because of user access privileges. I as the Domain
admin cannot even access or unencrypted the files. We are running a native
W3K Server environment with group policies and 2000/ XP Pro workstations.
The individual's My Document files I'm having issues with is running XP Pro
SP1. I'd appreciate it anyone can possibly lend a solution to this dilemma.
Thank you for your time.

Regards,

David Leonardi



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