Local Account Password Reset

From: DavidM (scandal_123_at_cox.net)
Date: 12/29/03


Date: Mon, 29 Dec 2003 01:51:23 GMT

Hello --

We have a bunch of standalone W2K machines with many local accounts. These
accounts cannot reside on our ActiveDirectory domain and therefore must stay
local.

We're shifting responsibility of administrating users for unlocking accounts
or resetting user passwords from our Tech Support department who maintain
the servers, to our Customer Support department who handle customer calls.

What is the best way for me to allow non-Admin level customer support folks
to unlock or reset local accounts on a few standalone servers? The Customer
Support folks typically never access these servers directly for anything.
SO no drive mappings or logins.

Is there third party products that allow this via a web console?

I do not want to make all my customer support folks Admins to each local
box; nor have the extra burdon of creating more local accounts for the 25+
customer support personnel.

For audit purposes, using a single account for all customer support folks is
not an option.

Furthermore, I do not wish to allow customer support to login, as this will
create a new profile folder locally for each user. Thus take more space on
the server needlessly.

Any ideas, help, or comments would be appreciated.

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