Unable to receive attachments
From: mm (mmdillon_at_earthlink.net)
Date: 10/06/03
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Date: Mon, 6 Oct 2003 11:38:20 -0700
I was having this same, really annoying, problem too. I
found the following in the Microsoft Knowledge Base
(Article 329570) by searching on "unsafe attachments." It
worked for me:
Cannot Open E-Mail Attachments in Outlook Express After
You Install SP1
This article applies to.
This article was previously published under Q329570
SYMPTOMS
After you install Internet Explorer 6 Service Pack 1 (SP1)
or Windows XP SP1 (both of which include Outlook Express 6
SP1), access to some of your e-mail attachments in Outlook
Express may be removed. For example, you may experience
any of the following symptoms:
When you click the paper clip in the Preview pane, the
Save Attachments and file_name commands are unavailable.
When you open an e-mail message, the Save Attachments
command is unavailable on the File menu, the Attach field
is missing from the e-mail message, and the following
message is displayed in the message alert bar at the top
of the e-mail message:
Outlook Express removed access to the following unsafe
attachments in your email: file_name1, file_name2
CAUSE
This behavior occurs if the Do not allow attachments to be
saved or opened that could potentially be a virus option
is enabled, and the e-mail attachment is determined by
Outlook Express to be "unsafe". By default, the Do not
allow attachments to be saved or opened that could
potentially be a virus option is enabled in Outlook
Express 6 SP1. When this virus-protection feature is
enabled, Outlook Express uses the Internet Explorer unsafe
file list and the Confirm open after download setting in
Folder Options to determine if a file is safe. Any e-mail
attachment with a file type that is reported as "unsafe"
is not downloaded, and access to the attachment is
removed.
WORKAROUND
If you are sure that the attachment is safe to download or
open, use the following method: NOTE: Because there are
several versions of Microsoft Windows, the following steps
may be different on your computer. If they are, see your
product documentation to complete these steps.
Turn off the Option to Use the Unsafe File List
To turn off the Do not allow attachments to be saved or
opened that could potentially be a virus option:
Start Outlook Express.
On the Tools menu, click Options.
Click the Security tab, click to clear the Do not allow
attachments to be saved or opened that could potentially
be a virus check box under Virus Protection, and then
click OK.
STATUS
This behavior is by design.
MORE INFORMATION
IMPORTANT: The methods that are described in this article
make it possible for you to obtain access to file
attachments in Outlook Express. Download file attachments
and scan them for viruses before you open them. To save
file attachments so that you can scan them for viruses
before you open them:
Open the e-mail message in Outlook Express.
On the File menu, click Save Attachments.
Specify the folder in which you want to save the
attachments in the Save To box, and then click Save.
For additional information about virus protection features
in Outlook Express 6, click the article number below to
view the article in the Microsoft Knowledge Base:
291387 OLEXP: Using Virus Protection Features in Outlook
Express 6
For additional information about the Internet Explorer
unsafe file list, click the article number below to view
the article in the Microsoft Knowledge Base:
291369 Information About The Unsafe File List in Internet
Explorer 6
For additional information about how to obtain the latest
service pack for Internet Explorer 6, click the article
number below to view the article in the Microsoft
Knowledge Base:
328548 How to Obtain the Latest Service Pack for Internet
Explorer 6
For additional information about how to obtain the latest
service pack for Windows XP, click the article number
below to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The information in this article applies to:
Microsoft Internet Explorer version 6 for Windows 2000
Microsoft Internet Explorer version 6 for Windows NT 4.0
Microsoft Internet Explorer version 6 for Windows
Millennium Edition
Microsoft Internet Explorer version 6 for Windows 98
Second Edition
Microsoft Internet Explorer version 6 for Windows 98
Microsoft Internet Explorer version 6 for Windows XP
Microsoft Internet Explorer version 6 for Windows XP 64-
Bit Edition
Microsoft Outlook Express 6.0 for Windows XP
Microsoft Outlook Express 6.0 for Windows 2000
Microsoft Outlook Express 6.0 for Windows XP 64-Bit Edition
Microsoft Outlook Express 6.0 for Windows NT 4.0
Microsoft Outlook Express 6.0 for Windows Millennium
Edition
Microsoft Outlook Express 6.0 for Windows 98
Microsoft Windows XP 64-Bit Edition SP1
Microsoft Windows XP Home Edition SP1
Microsoft Windows XP Professional SP1
Last Reviewed: 6/5/2003 (3.0)
Keywords: kberrmsg kbprb kbui KB329570
>-----Original Message-----
>After loading Microsoft updates after the Blaster Worm
>several weeks ago, I have been unable to receive
>attachments. They have been blocked as unsafe, even
>though they are mostly Excel and Word files from my boss
>and other members of my business. My local computer guy
>has been unable to help me, and I haven't been able to
>navigate the Microsoft website well enough to ask them to
>help me. If the files are "zipped", I can get them, but
I
>can't realistically tell everyone to zip files, or re-
name
>them before they send them. I just want to be able to
>receive these files, and let my anti-virus software scan
>for problems. Can anyone help me? Thanks!
>.
>
- Next message: PCR: "Re: A 6% fix from Microsoft Security Bulletin MS03-040 - 828750"
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- In reply to: Ann: "Unable to receive attachments"
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