LSASS.exe terminated unexpectedly with status code 1073741819
From: Adrian (adrian.gardiner_at_ccsit.co.uk)
Date: 05/11/03
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Date: Sun, 11 May 2003 09:34:41 -0700
Excellent idea Opti_mystic! Do you know where I can
download the individual hotfix that will address
Q306497? I've had a good search on the Microsoft site
but no joy. It's looking like I'll have to get in touch
with Microsoft support for this, which is a pain because
they won't be open until tomorrow (09:00 hrs UK time -
it's 17:32 hrs here at the moment). Ideally I'd hoped to
get a solution in place before my users start screaming
at me when I get in! Oh' the joy of an infrastructure
role!
Adrian.
PS. I'm going to post the question separately to see if
anyone else has a thought on this.
>-----Original Message-----
>Adrian,
>
>Well, have you tried downloading the Hotfix / Service
Pack
>for Q306497, and manually extracting the files on
another
>(functional) computer, and then simply copy them to the
>right spots on the broken computers..? This likely won't
>fix the problem permanently, but it could aid in getting
>the machine stable enough to try to install SP3.
>
>HTH
>
>Opti_mystic
>
>
>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;306497
>>-----Original Message-----
>>Thanks Opti_mystic for your reply and suggestion. My
>>preference would definitely be to go with something
other
>>than Ghost but my boss decided otherwise (he's the
MD!).
>>SMS would be No.1, closely followed by WinInstall of
>>which I have some experience. However, the problem
that
>>I've encountered, although triggered by Ghost software,
>>looks to be down to a W2K bug that's fixed by SP3
>>(article Q306497), if only I could get SP3 to make its
>>way past the 'inspecting your environment phase!'. The
>>Symantec site is unfortunately, pretty useless.
>>
>>Thanks again,
>>
>>Adrian.
>>>-----Original Message-----
>>>Adrian,
>>>
>>>Have you tried the Symantec support site? Issues
related
>>>to Ghost are not supported by Microsoft.
>>>It is precisely for these types of issues that
Microsoft
>>>supports installation and distribution of software via
>>SMS
>>>with .msi packages, not Ghost. Have you tried SMS?
>>>
>>>Opti_mystic
>>>
>>>
>>>>-----Original Message-----
>>>>We just sent out a Symantec Ghost v7.0 AI
(autoinstall)
>>>>package executable (via email) to update Word
templates
>>>>for our users and now have 6 staff with unusable
>>>>machines. After running the package the machines
>>started
>>>>to experience problems and had to be rebooted. On
>>>>restarting, each user saw a window pop up at logon
>>>>saying 'System Shutdown', 'The system process
>>>>c:\winnt\system32\lsass.exe terminated unexpectedly
>>with
>>>>status code: 1073741819. The system will now
shutdown
>>>and
>>>>restart'. Unfortunately, this happens every time at
>>>>logon, meaning it's now impossible to logon with the
>>>>machines stuck in this restart loop.
>>>>
>>>>All attempts to fix this have failed. Uninstalling
the
>>>>package did not work. Conducting a repair via the
W2K
>>CD
>>>>failed.
>>>>
>>>>SP3 looks to be the best bet as there are a number of
>>>>LSASS.exe related fixes included. Unfortunately,
every
>>>>time we try to run it we get a problem during the
>>>>inspecting your environment stage because files are
>>>>supposedly in use (e.g. iuengine.dll or samsrv.dll)
and
>>>>cannot proceed with the update. We were installing
the
>>>>update whilst in safe mode so surprised to see that
>>these
>>>>key files were in use.
>>>>
>>>>Any help at all that anyone can provide on this would
>>be
>>>>very gratefully received as our only other option
would
>>>be
>>>>to rebuild said machines, with possible loss of
>>developer
>>>>code on some.
>>>>
>>>>Yours hopefully,
>>>>
>>>>Adrian.
>>>>
>>>>PS. The machines are all W2K Pro boxes running SP2.
>>The
>>>>package was tested prior to deployment, but obviously
>>not
>>>>enough!
>>>>.
>>>>
>>>.
>>>
>>.
>>
>.
>
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