Re: Could not obtain information

From: Gary D. Rezek (
Date: 11/18/05

Date: Fri, 18 Nov 2005 11:28:29 -0600

Hi Andy,
Yes both boxes are on the same domain and have the same user accounts in them. As far as I can tell the 2 boxes
are near identical with their setups. The AD guys have set a lockout policy of 5 bad logins within 15 minutes
locks the account out for 15 minutes.


"Andy Davis" <> wrote in message
> Hi,
> Is both SQL box on same Domain ? are they have the same User Account in it ?
> Have you set Password Policy for Account Lockout ?if so ,after how many
> attempts it locks account ? i suspect that theirs is no such user ..
> Regards
> --
> Andy Davis
> Active Crypt Team
> --------------------------------------------SQL Server Encryption
> Decryption Software
> "Gary D. Rezek" wrote:
>> Hi All,
>> We've just recently changed/upgraded server boxes and went from Windows 2000 Server to Windows 2003 Server
>> with
>> SQLServer 2000 sp4 installed on both. The Startup Service Account settings for both SQLServer and SQLServer
>> Agent is 'System Account'. On the original machine backups worked without a flaw, but with the new machine I
>> receive the following error:
>> <<error from SQL Agent Error log>>
>> [298] SQLServer Error: 8198, Could not obtain information about Windows NT group/user 'DOMAINNAME\username'.
>> [SQLSTATE 42000] (ConnIsLoginSysAdmin)
>> When remoted into the new machine with 'DOMAINNAME\username' and doing an "exec xp_logininfo
>> 'DOMAINNAME\username'" in Query Analyzer I get the same error as follows:
>> <<error from Query Analyzer>>
>> Server: Msg 8198, Level 16, State 24, Procedure xp_logininfo, Line 58
>> Could not obtain information about Windows NT group/user 'DOMAINNAME\username'.
>> I've looked at kb241643 and kb834124 and realize there is a workaround, but this same account gets locked by
>> AD
>> at least a couple of times a day when I try and use it to login to this and/or other machines I administer
>> (this
>> account is an admin account used strictly for administration purposes, I have an individual account that I
>> use
>> for my desktop and laptop). It seems to have began shortly after I had to change the password for this
>> account.
>> I believe, the error and the lockout are related (my inexperience shows as I do not have anything concrete to
>> make that assumption) so I would really like to know why this is happening and how to correct it.
>> Thank you.
>> gdr
>> --
>> Gary D. Rezek
>> University Nerworking Systems and Services
>> South Dakota State University