RE: Desperate for assistance
- From: kbits.net <kbitsnet@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 14 Nov 2008 10:38:08 -0800
I wouldn't advise calling Norton and asking them such technical questions.
Most such helpdesks know the basics about their software, if that, and that's
about it.
Believe me. I've worked them all.
Your issue may have nothing to do with Norton because users often
misinterpret the information they provide when pursuing assistance. Your best
bet is to get a tech that knows what he is doing to come onsite and check it
out.
For your issues especially when it relates to a business avoid remote
support and forums like this for advice. You need a warm body and someone
who's credentials you can check when they knock on your door.
Remote support online pays their techs notoriously low wages. As such you
get what you pay for. Not much! And in these forums you'll have people
advising you with high marks in the forum which just indicates they were
bored enough to sit around these places giving advice which is no indication
that the advice given was worth a dime.
It's a business. Don't be cheap. Call in a certified and experienced tech.
"Annie birdsong" wrote:
There is economic sabatage going on!.
When I click on Norton (my virus protection) under network, it shows that 12
people are in my network. It gives a physical address and IP address for
each one. But I didn't set up a LAN! This is on my home computer.
They are hooked up to me remotely! I am trying to start a business doing
website design, but they are tampering with my designs in my portfolio making
me look bad! I won't be able to get any business if they continue!
Yesterday, they even changed my passwords so that I couldn't get into my FTP
or email.
I discovered that I had hooked up to my DSL by plugging a LAN cord into the
LAN hole. A technical support professional with my internet service
provider, Cavalier, told me that I could hook up using USB instead of LAN.
But I was told I had to download drivers.
The tech guy gave me a link to click on to download the drivers. (on a
Zhone. com website.) There were about eight files that I downloaded to my
desktop. Then, when I plugged in the blue USB cord, a driver was installed.
But I was upset to see that it was a T1 USB Remote NDIS Networking Device
that was installed. This sounded like something that enables networking,
and that enables computers to hook up to my
computer remotely. I don't want this!!!
Am I correct? Is my intuition correct that I have downloaded software that
enbles
computers to connect remotely to my computer? (T1 USB Remote NDIS Networking
Device.)
A tech guy at Microsoft showed me how to add a firewall rule that blocks all
computers from connecting to mine, but after this, two additional computers
were found in the network so that now there are 12. I could see them when I
click on Norton and network. I clicked to restrict them, but I am afraid new
ones will come when I am asleep and mess with my designs.
Warm wishes,
Annie Birdsong
Birdsong Website Design
http://www.anniebirdsong.com
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