Re: FIX for ZoneAlarm & KB951748 issue released

I replaced my wireless router and seems to have fixed the problems that I
was having. Hugh coincidence that my router would start to die at the same
time that everyone else started having problems with latest update.

Thanks for your help.

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:u53wtES5IHA.2332@xxxxxxxxxxxxxxxxxxxxxxx
I'm not giving you attitude, I just need you to answer my questions,
Phyllis. If you'd like to get voluntary or paid assistance elsewhere,
please so do.

...I believe you should know that SP3 became available before July
8, 2008

SP3 was made available via Windows Update website on or about 07 May-08,
and
for a very bried period was being offered to *some* users who'd configured
Automatic Updates (AU) to "Download but notify" and "Notify Only."

SP3 was made available to all users, independent of their AU settings, at
17:00 UTC, 10 Jul-08.

NO, it is not only after standby that it occurs...

Thank you for answering my specific question.

I cleaned my machine of all files/traces of Norton after I uninstalled
via
Add/Remove Programs, but will download/run the removal tool that you
provided.

Let me know if running the removal tool helps at all. Norton applications
are notorious for not uninstalling cleanly, Phyllis. The "remainders"
left
behind can have an untold number of affects on performance, including
connectivity.

Phyllis, what's the make & model of your wireless router? Do you own it
or
do you lease it from your ISP there in Conway?

Also tell me if the connectivity issues only seem to occur at specific
times of the day (e.g., only in the early evening; from 5 PM till
bedtime).
--
~PA Bear


Phyllis wrote:
My response from my last post: ("Don't remember date of SP3 install, was
right after it became available and I got update notification from
Automatic
Updates.") I believe you should know that SP3 became available before
July
8, 2008. I really appreciate all the help, but can do without the
"attitude." I know this problem has been overwhelming to deal with and
you
are probably tired of incompetent people owning computers but none the
less
we all have them now.

NO, it is not only after standby that it occurs. Also answered in last
post. (Usually when I FIRST open Internet Explorer I get this box that
says
"no internet connection available, do you want to work offline or retry."
When I click retry it connects right up. My wireless connection doesn't
connect at startup and if I do manage to get it connected it drops during
standby.) Does this response not answer the question about having the
problem only after standby or hibernation? I have my computer set to
never
hibernate.

Outlook Express also exhibits the same problem.

I cleaned my machine of all files/traces of Norton after I uninstalled
via
Add/Remove Programs, but will download/run the removal tool that you
provided. I will also install the updates. Thank you very much for your
help.


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:e3tHLOK5IHA.4908@xxxxxxxxxxxxxxxxxxxxxxx
[Crossposting eliminated]

Did you or did you not install WinXP SP3 on or after 08 July 2008?

You explained your connection problems before. I need to know if you
*only* have such problems after resuming the machine from Standby or
Hibernate? If not, please say so.

Do any of your other applications (e.g., Outlook Express) exhibit these
connection problems or is it just IE7?

=========================
...I have also had Norton Internet Security during 2006 and 2007.

1. If anything named Norton or if LiveUpdate is listed in Add/Remove
Programs, please uninstall it/them.

2. Now download/run this removal tool and reboot:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

3. Any improvement in the connectivity department?
=========================

I did a system restore yesterday and told Automatic Updates to not show
me
KB951748 and KB951978 again.

Please do NOT use System Restore to "undo" updates. Uninstall them via
Add/Remove Programs instead.

I would STRONGLY recommend that you get KB951748 and KB951978 installed
again ASAP! You've proven that neither of them caused your problem, and
KB951748 especially *is* a big deal! =>
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

And I can assure you that all responsible ISPs consider it a big deal,
too, and are scrambling to make changes to protect against these
vulnerabilities.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Phyllis wrote:
I am using microsoft.public.security in my Outlook Express to
view/reply.

Problem started first part of the week after Windows Updates and AVG
update.

Don't remember date of SP3 install, was right after it became available
and
I got update notification from Automatic Updates. Usually when I first
open
Internet Explorer I get this box that says "no internet connection
available, do you want to work offline or retry." When I click retry
it
connects right up. My wireless connection doesn't connect at startup
and
if
I do manage to get it connected it drops during standby.

I use Windows Firewall, but have recently had Zone Alarms but didn't
like
some things about it and uninstalled via Add/Remove programs. I have
run
a
search and did not find any files associated with Zone Alarms on my
computer. I have also had Norton Internet Security during 2006 and
2007.

I did a system restore yesterday and told Automatic Updates to not show
me
KB951748 and KB951978 again. I did install the Malicious Software
Tool.
Problem remains. I am wondering if maybe my internet provider may have
been
messing with it trying to resolve this problem themselves. I believe
it
was
on Zone Alarms forum that I read where internet providers were having
to
make corrections to their servers too. Don't know if that is correct
or
not. I have read so much today, I can hardly remember my name at this
point. I have it all connected right now and has been working fine for
the
last couple of hours. Don't know what is going on.

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:%23bqaawG5IHA.1196@xxxxxxxxxxxxxxxxxxxxxxx
I have been experiencing problems with my internet
connection all week.

"All week" meaning since you installed KB951748, KB951978, and the
Malicious Software Removal Tool on or shortly after 08 July 2008?

When did you install WinXP SP3? Was AVG running in the background
when
you installed SP3? Do you only experience such issues after resuming
from
Standby or Hibernation?

You've told us that ZoneAlarm isn't installed. Is another third-party
firewall installed or are you using the Windows Firewall?

Has a Norton or McAfee application ever been installed on the machine?

Lastly, if you uninstall "Security Update for Windows XP (KB951748)"
via
Add/Remove Programs & reboot, does the behavior persist?

PS: Please tell me which newsgroup you're using to view and reply to
this
thread. I'd prefer that we discontinue the unnecessary crossposting.

Phyllis wrote:
Microsoft Windows Updates this week were KB951748 (Security Update
for
XP),
KB951978 (Update for Windows XP), KB890830 (Windows Malicious
Software
Removal Tool). I have been experiencing problems with my internet
connection all week. Sometimes I can't get it to connect at all, or
a
window will come up and say "there is no internet connection
available,
do I
want to work offline or retry." If I click retry it will connect
right
up.
Then at other times it will connect to the cable connection with no
problem,
but then my wireless connection will not connect, it doesn't even
show
a
network available. After fooling with it (disable, re-enable,
repair)
it
will just finally connect up.

I had already upgraded to AVG 8.0 several weeks ago. The update this
week
was just a part of daily updates, but required restart of my computer
which
it never did before. It says 8.0.138.

What other *Windows* updates did you install this week? Exactly
what
problems are you experiencing since installing the July 2008
updates?

Did you upgrade from AVG v7.5 to v8.0, and are you now running
v8.1.135?
--
Phyllis wrote:
Sorry about posting in the wrong place, but I was mainly commenting
on
the
fact that there were others with what seemed like the same problem
that
did
not have ZA.

XP SP3, IE 7, and my AVG did an update this week that required
restart
of
my
computer which has never happened before, so it is possible they
made
some
changes as well. Has anyone complained about that freebie screwing
things
up? Seems like everything I have on my computer has been wanting
to
update
today and I'm getting a little gun shy. Thanks

No, sorry. It's been a very long week...

Then again, you did post in a thread about ZoneAlarm and KB951748
instead
of beginning your own thread.

What's your Windows version (e.g., WinXP SP3) and IE version,
Phyllis?
What other updates did you install this week besides KB951748?
--
Phyllis wrote:
So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:
<snip>



.

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