Re: corrupted profiles and much more
- From: WadeW <WadeW@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 16 Jul 2008 19:25:01 -0700
Were you ever able to resolve this issue? I am now having the exact same
error message whenever I reboot my system. On each reboot, I get three popup
windows with the message. Nothing in the event logs that seem to correlate to
the errors.
I'm running Vista SP 1 x64 on HP/Compaq 8510w
This is a clean install with only the OS, updates from Windows Update, most
recent drivers plus Office 2008.
Thanks for any help.
-Wade
"Joris Claeys" wrote:
Hi Robear,.
Sorry if I wasn't clear.
The following is the order, if I remember well:
- PC was bought Dec 2007 with VISTA Business OEM installed and a pre-version
of NORTON Antivirus.
- I upgraded to Norton360 on VISTA in January 2008
- After a couple of months I was starting to have problems with my PC
(performance, crashing to blue screen, etceteras). I believe the cause was
related to installing VISTA sp1 prerelease on my PC (at least that is the
conclusion now months later)
- Mid April 2008, I rebuilt my PC from scratch as I could not pinpoint to
the issues. However all was not related to SP1rc and Norton. Some were errors
developed by me learning the Windows VISTA system and I know I made several
mistakes along the way which I corrected when rebuilding my PC.
- As I was rebuilding my PC, the updates (WU/MU) came to the automatic
update of VISTA SP1. At that time I still wasn't aware of the consequences
Norton could cause to this update. I remember that I turned off the firewall
and antivirus protection but the add-on package was left on
- For a couple of weeks - while still rebuilding my PC - all was going well,
untill I started noticing slowdowns
- The issue seemed to be with SVCHOST.exe (DCOM) eating up all my CPU
resources and ending up numerous times in blue screen crash - only
explanation to that issue was a conflict with Norton360, so I uninstalled
NORTON360.
- The issues came back after a week and after a lot of research I found out
that Symantec had still a lot of processes, services and drivers working on
my system. That is when I found out about the NORTON removal tool (which I
should have used in the first place). So I removed NORTON completly with that
tool and all issues were resolved. I installed all my applications again and
upgrades from HP and MS
- Everything was running great - no issues, great performance in all aspects
and no crashing.
- I had all security tools in place but not having an Antivirus protection.
I tried to run LIVE OneCare but the system crashed on it. So I decided to put
NORTON back on. All was running well, except for the hassle with NORTON's
firewall blocking too many things and not learning from the settings I have
in Windows Local Security Policies and HP PRotectTools. There were some
conflicts but no big errors (later I learned that the system was creating a
lot of event logs of all kinds. Including WU/MU not working...
- On the 27th I got through that issue - actually by shutting down the
NORTON firewall. The update KB947562 was installed and in the reboot process
all the current issues started - no proper access to my profiles, corrupted
profiles, corrupted Windows Defender (is working again) and complete
corrupted HP ProtectTools. The latter keeps me from accessing my critical
informatin as its Credential Manager blocks the access to the profiles as it
is being corrupted. HP PrtoectTools overrides the VISTA security settings and
adds several more features such as encryption and direct access to system
settings
- I have been starting to get in contact with HP but the communication is
delayed because of the fact that I can't access their online support system
(no clue why not but it fails everytime).
- I have been on chat with NORTON yesterday but no resolution came out,
several support engineers gave up and the problem is now at their research
department.
CONCLUSIONs:
- NORTON seem to be the main root cause of all the issues (even if I made
blunders, it is unbelievable that with their high pride 'best inline'
protection, these errors and complete system failures are happening. I had
problems on one PC 10 years ago due to NORTON and still today NORTON seem to
brake things rather then protecting. How it is possible that NORTON can't
deliver their protection package fit to Windows VISTA is too me unacceptable.
I paid for it, I will either ask for a full refund and install One-Care when
it becomes available out of beta-status for VISTA, or I will ask for
replacing it just to Antivirus and let it only do that and keep it out of all
other root settings. But from what I have see, NORTON leaves a lot of dirt in
its installation and is difficult to get rid of once installed
- My prime focus now is to get HP ProtectTools working again, but I still
have open issues to be clarified with HP before I can do that. So I am going
in my 6th da on this total problem/disaster, willing to rebuild my PC
(uninstalling SP1), but that can only be done after I have been able to
access my Personal Secure Drive (protected by HP ProtectTools)
- I am trying to be in contact with the SP1 support team as well and see
what their conclusions are and recommendations.
- I think both HP and MS should be looking inside (remote on-board) my Pc
and look at the event logs and some of the roots of my PC. I don't have
enough technical knowledge to understand it all.
If you or anyone in the forum has some suggestions at this time, pleas let
me know. Going through the motions with HP, MS and Symantec takes a lot of
time and one needs to be so patient...
Thanks
regards
Joris
"PA Bear [MS MVP]" wrote:
Well, I *know* I posted another reply to this thread on 01 Jun-08 (and I
crossposted it to Windows Update newsgroup) but it must've gotten lost in
the ether because it hasn't appeared.
I'm sorry, but I cannot make sense of the history here. I can't determine
if the machine came with Vista or Vista SP1 preinstalled. If you did manage
to uninstall and/or reinstall SP1 but you can't tell me if Norton 360 was
enabled (or even installed) at the time, no one can help.
I'd recommend either contacting HP Support or Microsoft Vista SP1 Support,
Joris. Maybe they can make sense of it all.
--
~PA Bear
Joris Claeys wrote:
Hi Robear,
Finally found this thread again, so no need to provide the URL
Hope to see your recommendation soon. Thanks
On Jun 2, 2:28 am, "PA Bear [MS MVP]" <PABear...@xxxxxxxxx> wrote:
And...?
PA Bear [MS MVP] wrote:
Is the machine still under warranty or service contract, Joris? Have
you
contacted HP Support directly about these problems?
Was Norton 360 installed and running when you installed Vista SP1
(assuming
the machine did not come with Vista SP1 preinstalled)?
=> Unlimited installation and *compatibility* support for Vista SP1 is
available at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gpr....
• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gpr....
• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gpr....
• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gpr....
• Other:http://support.microsoft.com/oas/default.aspx| select Windows
Vista | select Windows Vista Service Pack 1
Hi Robear,
I still haven't find the original thread of this one, so I am replying
via google, just to get moving. Still can you respond with providing
me the URL in Microsoft forum. As I am not a technical person I don't
need to have all this thing set up to communicate. For people like
yourself I see clearly the benefit for that and that it is easier. For
now I am focusing on my issues on my PC. ...which have far from
resolved at this moment.
So here are my responses to your questions/suggestions:
1. at the beginning of my thread I made clear reference to the update
KB 947562 and notice that there must be a relationship as the main
issues started right after installing that update, together with a
Windows Defender Update. That said, I have taken notice in my event
log of errors and warnings going on much earlier already, but I am not
sure even whether those are related to the issues I am facing right
now. KB947562 has caused clearly issues with other users and they seem
to be similar in nature, touching the roots of the profiles and
programs. More I can't say about it as I am just a novice trying to
get the situation resolved
2. Yes my PC is under warranty. But before handing it over to an HP
Business Service Center, I want to resolve this issue for many
reasons: first my data which is blocked and which at least I need to
be able to back up for later restore. I have been able to do so for
the direct available critical files but there is also 8 GB hidden
files in a Personal Secure Drive (HP ProtectTools created a partiion
for that on my C-drive). As that software is corrupted I cannot access
the PSD, nor the programs related to it. My main issue here is -
though I have tried to reinstall over the corrupted version, which
didn't work ; program still corrupted - if I uninstall, I may loose
all access controls and certifications for that PSD drive. So I have
to be very carefull in the choice / decision I make for next steps.
3. That brings us to my 3rd problem: I cannot access on-line
diagnostics or on-line support with HP. My computer (on the IE screen
of the HP website) keeps on returning to the initiation of the program
(webbased), though the necessary active-x are being installed and UAC
consented when running, but I don't get through. This may have to do
with IE and firewall settings, but I have turned all OFF (NORTON and
Windows) and allowed for most settings in IE security tab, but still
no way I can access the on-line HP tools. And yes I need their advice
on how to best continue. I have been able to open a CASE number with
all the forementionned info with HP in the US/Singapore, but have not
seen any responses. I also have posted my issues on the HP forums, but
no responses as of yet (to be honest, those forums are not as active
as the MS ones).
4.now to the core or root of the causes of all of these issues: 6
weeks ago I rebuilt my PC fromn scratch as I had major issues going on
(SvcHosts-DCOM processes were eating all my CPU resources) - probably
caused by Norton360, as I found out later (not having read all the
details fo the installation instuctions of VISTAsp1) not having it
turned off when I installed sp1. As at that moment also I found out
that I had no restorepoints (which were set to be created and had
created myself some), there were none anymore (same as now - something
in my settinggs - and it may be because of the different eand
conflicting security systems (Windows, Norton, HP ProtectTools, GPO
and local policy settings - but having verified every detail of those
I could not find anything and had even simplified it all a week ago by
eliminating various controls and settings - but non crucial to result
in what is going on today. That is also why I need on-line support
from HP to see all the error and warning messages in the eventlog and
make some sence out of it (when verifying some major ones via MS I get
screens that there are no resolutions for the events reported).
So back to rebuilding my PC: I amde sure Norton360 was not reactivated
- actually installed till all my prorams were installed including
VISTA sp1. However I found out that Norton left dirt on my PC after I
had uninstalled it (hidden drivers and a like where still active or
inactive on my PC. So I found out that Norton had a cleanup program,
which I used after WAU had installed VISTAsp1 (so maybe the damage
already occured). But everything was working alright. Then 2 days
before WAU installed KB947562, I had reinstalled Norton360 completely
- everything was working good and no slowdowns, all Svchost processes
and CcSvchost (Norton) were acting proper within their allocated CPU
resources. The rest of my story is in the thread already.
5 your resolutions about uninstalling SP1: It had crossed my mind
already but I cannot do this untill first of all I understand all the
consequences and how to rebuild, but also I cannot start this untill I
have my PSD partition accesssed and backup the data in there. I got
most backedup 3 weeks ago but there is still critical data in there
and no clue what may be missing if I don't obtain it before I do this
major revision of returning back to before SP1.
So, I am stuck, unless I can get proper access again to the original
profiles and have been able to restore HP ProtectTools. There are two
things I can think of now that I will have to reconsider when
rebuilding: no more Personal Secure Drives as the vulnerability is
HIGH RISK (whatever HP claims of their unrivaled HP ProtectTools, it
is not waterproof). The second one is NORTON360. I have experienced
and read from many forums that it is all crap (have to claim my +100$
back first). But what is the alternative!!!?
7 MS or MSvista support online: major issue here: my PC was delivered
by HP with OEM reinstalled software (VISTAbusiness32 and
OFFICE2007professional), which I had protested for with HP and its
reseller. OEM is crap and I wished that the industry stops it because
it makes the buyers of those PC very vulnerable and dependable. And as
you can see when things don't work you cannot get help anywhere. So as
I experienced with MS, they don't provide access to there online
support because of OEM installed software. Not sure how they allow for
the VISTAsp1 support! Should I try that one out.
In the meantime I am starting to study the websites related to this
you provided in your recommendations.
Any suggestions are welcome...
And please give me the original URL of this thread so I can trace.
thanks
regards
Joris
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