Re: FIX for ZoneAlarm & KB951748 issue released

[Crossposting eliminated]

Did you or did you not install WinXP SP3 on or after 08 July 2008?

You explained your connection problems before. I need to know if you *only* have such problems after resuming the machine from Standby or Hibernate? If not, please say so.

Do any of your other applications (e.g., Outlook Express) exhibit these connection problems or is it just IE7?

=========================
...I have also had Norton Internet Security during 2006 and 2007.

1. If anything named Norton or if LiveUpdate is listed in Add/Remove Programs, please uninstall it/them.

2. Now download/run this removal tool and reboot: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

3. Any improvement in the connectivity department?
=========================

I did a system restore yesterday and told Automatic Updates to not show me
KB951748 and KB951978 again.

Please do NOT use System Restore to "undo" updates. Uninstall them via Add/Remove Programs instead.

I would STRONGLY recommend that you get KB951748 and KB951978 installed again ASAP! You've proven that neither of them caused your problem, and KB951748 especially *is* a big deal! => http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

And I can assure you that all responsible ISPs consider it a big deal, too, and are scrambling to make changes to protect against these vulnerabilities.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Phyllis wrote:
I am using microsoft.public.security in my Outlook Express to view/reply.

Problem started first part of the week after Windows Updates and AVG update.

Don't remember date of SP3 install, was right after it became available and
I got update notification from Automatic Updates. Usually when I first open
Internet Explorer I get this box that says "no internet connection
available, do you want to work offline or retry." When I click retry it
connects right up. My wireless connection doesn't connect at startup and if
I do manage to get it connected it drops during standby.

I use Windows Firewall, but have recently had Zone Alarms but didn't like
some things about it and uninstalled via Add/Remove programs. I have run a
search and did not find any files associated with Zone Alarms on my
computer. I have also had Norton Internet Security during 2006 and 2007.

I did a system restore yesterday and told Automatic Updates to not show me
KB951748 and KB951978 again. I did install the Malicious Software Tool.
Problem remains. I am wondering if maybe my internet provider may have been
messing with it trying to resolve this problem themselves. I believe it was
on Zone Alarms forum that I read where internet providers were having to
make corrections to their servers too. Don't know if that is correct or
not. I have read so much today, I can hardly remember my name at this
point. I have it all connected right now and has been working fine for the
last couple of hours. Don't know what is going on.

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:%23bqaawG5IHA.1196@xxxxxxxxxxxxxxxxxxxxxxx
I have been experiencing problems with my internet
connection all week.

"All week" meaning since you installed KB951748, KB951978, and the
Malicious Software Removal Tool on or shortly after 08 July 2008?

When did you install WinXP SP3? Was AVG running in the background when
you installed SP3? Do you only experience such issues after resuming from
Standby or Hibernation?

You've told us that ZoneAlarm isn't installed. Is another third-party
firewall installed or are you using the Windows Firewall?

Has a Norton or McAfee application ever been installed on the machine?

Lastly, if you uninstall "Security Update for Windows XP (KB951748)" via
Add/Remove Programs & reboot, does the behavior persist?

PS: Please tell me which newsgroup you're using to view and reply to this
thread. I'd prefer that we discontinue the unnecessary crossposting.

Phyllis wrote:
Microsoft Windows Updates this week were KB951748 (Security Update for
XP),
KB951978 (Update for Windows XP), KB890830 (Windows Malicious Software
Removal Tool). I have been experiencing problems with my internet
connection all week. Sometimes I can't get it to connect at all, or a
window will come up and say "there is no internet connection available,
do I
want to work offline or retry." If I click retry it will connect right
up.
Then at other times it will connect to the cable connection with no
problem,
but then my wireless connection will not connect, it doesn't even show a
network available. After fooling with it (disable, re-enable, repair) it
will just finally connect up.

I had already upgraded to AVG 8.0 several weeks ago. The update this
week
was just a part of daily updates, but required restart of my computer
which
it never did before. It says 8.0.138.

What other *Windows* updates did you install this week? Exactly what
problems are you experiencing since installing the July 2008 updates?

Did you upgrade from AVG v7.5 to v8.0, and are you now running v8.1.135?
--
Phyllis wrote:
Sorry about posting in the wrong place, but I was mainly commenting on
the
fact that there were others with what seemed like the same problem that
did
not have ZA.

XP SP3, IE 7, and my AVG did an update this week that required restart
of
my
computer which has never happened before, so it is possible they made
some
changes as well. Has anyone complained about that freebie screwing
things
up? Seems like everything I have on my computer has been wanting to
update
today and I'm getting a little gun shy. Thanks

No, sorry. It's been a very long week...

Then again, you did post in a thread about ZoneAlarm and KB951748
instead
of beginning your own thread.

What's your Windows version (e.g., WinXP SP3) and IE version, Phyllis?
What other updates did you install this week besides KB951748?
--
Phyllis wrote:
So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:
<snip>

.

Relevant Pages

  • Re: FIX for ZoneAlarm & KB951748 issue released
    ... "no internet connection available, do you want to work offline or retry." ... My wireless connection doesn't ... I will also install the updates. ... Did you or did you not install WinXP SP3 on or after 08 July 2008? ...
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  • Re: FIX for ZoneAlarm & KB951748 issue released
    ... are notorious for not uninstalling cleanly, Phyllis. ... My wireless connection doesn't ... I will also install the updates. ... Did you or did you not install WinXP SP3 on or after 08 July 2008? ...
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