Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

<sigh>
People are so eager to install beta software, yet won't accept
responsibility for the consequences.
</sigh>

Tom
"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:OHXruuQZIHA.4828@xxxxxxxxxxxxxxxxxxxxxxx
: If neither Vista SP1 nor WinXP SP3 have been RTM, how can Trend Micro
assess
: compatibility?
:
: Vista SP1 is expected to be released by the end of Mar-08. WinXP SP3 is
: expected to be released sometime during 2Q08.
: --
: ~Robear Dyer (PA Bear)
: MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
: AumHa VSOP & Admin http://aumha.net
: DTS-L http://dts-l.net/
:
:
: larryinaz wrote:
: > 2008 Trend Micro Internet Security is NOT is compatible with Windows
: > Vista SP1 and Windows XP SP3
: >
: > I have deleted all of the old 2007 and new 2008 Trend Micro Internet
: > Security virus software from my computer, because of the multiple
: > alert messages, that I was having with their new 2008 upgraded
: > software.
: >
: > If the Trend Micro Personal Firewall and the Unauthorized Changes
: > Prevention features main components do not work with the new service
: > packs from Microsoft, why are they still selling this non-working
: > software to the public?
: >
: > Also, I don't want to wait until sometime in February 2008, for them
: > to released a "working" version of their Trend Micro Internet
: > Security, that is compatible with Windows Vista SP1 and Windows XP
: > SP3. I don't want to remove any new Microsoft service packs, or
: > uninstall the 2008 Trend Micro program installed in my computer and
: > re-install the PC-cillin Internet Security 2007 back into my computer,
: > and wait again.... until the release of their new 2008 working
: > version.
: >
: > I was receiving these error messages: Trend Micro Internet Security
: > Message: Your Unauthorized Change Prevention Service has shut down.
: > Try restarting Trend Micro Internet Security to restore Your
: > Unauthorized Change Prevention Service. If the problem persists,
: > please restart your computer. If you continue to receive this warning,
: > please contact Technical Support.
: >
: > I keep getting this "Alert" message: "Alert Message: Trend Micro
: > Internet Security. Unable to recognize the software configuration.
: > Restart your computer to restore the missing information. If the
: > problem persists, please contact technical support."
: >
: > I have been working on their error alert messages and replies, since
: > 12/24/07. After eight or more emails back and forth....and multiple
: > number of lines of their instructions, that's it!! I do not want to
: > screw up my computer, I do not want more messages, screen shots,
: > replies, deletes, uninstalls and then reinstalling any more files...in
: > my computer, hard drive or registry.
: >
: > I asked Trend Micro, that I want a refund ($40.45) for this
: > subscription.
: >
: > They replied:
: > I am sorry to inform you, but we can no longer refund the Trend Micro
: > program that you have purchased from us. Refund application should be
: > requested within 30 days from the date of purchase. Refunds after 30
: > days are given in a case to case basis. This is after the all attempts
: > to fix the issue failed and the case has been forwarded to the Level 2
: > support.
: >
: > Please provide us with the following so that we can forward this to
: > the Level 2 support
: >
: > In order for us to have a detailed picture of the problem, please
: > include in your reply, screen shot(s) of the message(s)/
: > notification(s).
: > Continued.....more@#$%^&
:
----------------------------------------------------------------------------------------------------------------
: > Product: Trend Micro Internet Security - 2008, Trend Micro Internet
: > Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
: > Operating System: Windows XP - SP2, Windows Vista
: > Published:12/20/07 1:38 PM
: >
: > Solution:
: > This error will appear if you have installed the 16.05 version of
: > Trend Micro Internet Security Pro, Trend Micro Internet Security and
: > Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
: > Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
: >
: > The Trend Micro Personal Firewall and the Unauthorized Changes
: > Prevention features main components do not work with the new service
: > packs from Microsoft.
: >
: > A working version of Trend Micro Internet Security Pro, Trend Micro
: > Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
: > Windows Vista SP1 and Windows XP SP3 would be released sometime in
: > February 2008.
: >
: > The release would be timed before Microsoft uploads the new service
: > packs in their automatic update servers for Windows.
: >
: > To prevent this message from appearing, follow the steps indicated
: > below:
: > a.Check the program version of the Trend Micro program installed on
: > your computer.
: > b.If you are using version 16.05 and you want to continue using this
: > latest version of the Trend Micro program, you must uninstall the non-
: > working service pack from Microsoft.
: > c.If you do not want to remove the new Microsoft service packs, Trend
: > Micro suggests that you uninstall the Trend Micro program installed in
: > your computer and install PC-cillin Internet Security 2007 until the
: > release of the working version.
: > source:
: >
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
:
--------------------------------------------------------------------------------------------------------------------

.

Relevant Pages
Loading