Re: trojan horse
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Tue, 25 Sep 2007 05:02:19 -0700
, i have been helping my friend scan his pc.he says it hasn't been scanned in 3yrs,from the numbers i got when i scanned it with windows care2.5.1 i believe him.we have scanned with spybot &AVG 7.5 an spyware dr. still not finished.we came across a trojan horse ,so far cannot remove it.his system does what it wants to .after he boots up an click on an icon anything might come up,it may connect to the net,or go into a file, anything but what he click on.he cannot open up the control panel,will not turn on windows auto update.he can surf the net,he has dail-up connections.how can he get rid of this trojan horse,what is the best software for this. thanks
Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download
You can also check to see if there are targeted removal steps for your malware here:
Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please).
Not all tools used will work in Vista and you will need to run them elevated. Since Vista is so new, it will be a while before removal techniques and tools are developed. If you are unable to remove the infection by following the general steps, register at one of the HijackThis forums as suggested.
Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop.
Elephant Boy Computers
MS-MVP Windows - Shell/User
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