Re: PC won't boot up - LSASS.exe problem ???
- From: "Bubey" <catlovr2@xxxxxxxxxxx>
- Date: Thu, 29 Mar 2007 14:03:11 -0400
Thank for the response. I had deleted my post in
Help & Support
as I wasn't getting any answers and I didn't see
many answers
back from any MVP's.
Yes, she has Win XP. I spoke with a Tech at
Circuit City this
morning and they suggested going to Symantec's and
getting
the How To Remove "Sasser". Thought I'd have her
give that
a try even though the virus and spyware checker
came out ok.
If that fail, I'll re-post as you suggested into
Help & Support again.
I did get her to go out and buy a USB hard drive
so if she can
get it up and working, even temporarily, she could
copy her
pictures and important doc's over. The programs
can always
be reloaded. So if all else fails we can reformat
the hard drive
and to a clean install and start over. That's my
preference
rather than mess around trying this and that.
"Maurice N ~ MVP" <maurice@xxxxxxxx> wrote in
message
news:%23k7t5NhcHHA.984@xxxxxxxxxxxxxxxxxxxxxxx
Bubey,
First, kudos for using O.E. to post into the MS
newsgroups!
I cannot determine which Windows version your
daughter's laptop is running.
But I'll presume it is Windows XP.
You currently have an open thread at
microsoft.public.windowsxp.help_and_support
I highly recommend you stick with it. Just
provide more information to that
group.
Presuming, Windows can be started in Safe mode or
normal mode, you can later
on pursue security issues, IF you strongly believe
some are involved.
There's a bit of a trick in tapping (and one needs
to keep re-tapping F8
when pc is restarting or powering up).
Have your daughter keep trying.
Take a look at this article.
http://support.microsoft.com/kb/315222/
I suggest you retry tapping F8 key as pc starts
up; then select the option
"with bootlogging".
Then if it fails to load, reboot to Safe mode,
get, then later paste back
(to the XP Help & Support group) a copy of
Ntbtlog.txt file, which should
reside in C:\
Also, If you have not already tried it, try the
startup option "Last Known
Good Configuration".
--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP ,
DTS-L
"Bubey" <catlovr2@xxxxxxxxxxx> wrote in message
news:%23IKruqgcHHA.2088@xxxxxxxxxxxxxxxxxxxxxxx
My daughter's PC is not starting.
She gets a msg about LSASS.EXE and
P.S..... She also tried to get into Safe Mode
(F8
or F3) but that didn't work.
Problem on boot up. Here's the sequence of
events
Turned her Sony laptop on.
During boot up process is seem to hesitate, blue
bars were across the screen.
Then it continued the boot up process & got the
following error/problem
In a box it said, "This operation was
unsuccessful"
Underneath this line was another box within the
main box that said "OK". In the upper right
corner of
the main box it showed "LSASS.EXE".
She was not able to click on the ok as it
disappeared
almost instantly and the whole system died,
power
& all.
It was like you turned off the laptop instantly,
not the
usual shut down sequences.
She had to do a couple more restarts to be able
to
read the whole message down as it went by so
fast.
I had her try an F8 to get into "Safe Mode",
but
that didn't work.
Then she gave up and left it alone for awhile.
When she started
the laptop again all went okay, so I had her do;
a
Disk Cleanup,
a Virus Scan with "vcleaner.exe" from AVG,
a"Spybot" scan and
a Defrag. No viruses or spyware was found be
either program.
She left it on as she decided to buy a USB Hard
Drive so she
could copy her files when she got home in case
she
was
able to get a good boot again. When she got
home
the laptop
was off again.
I'm trying to help her as she really can't
afford
CompUSA or MS Help prices.
Anyone have any idea of what's going on and how
it
can be fixed.
Thanks in advance for the help.
.
- References:
- PC won't boot up - LSASS.exe problem ???
- From: Bubey
- Re: PC won't boot up - LSASS.exe problem ???
- From: Maurice N ~ MVP
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